Staff Accommodation - Assistant Supervisor

Why join us?

We work and play in Canada’s most beautiful playground, Banff National Park, and you can too. Sunshine Village is the premier ski resort in Western Canada. If you want to be part of making our guests’ ski experience unforgettable and think a winter season skiing and riding on the best powder in the Rockies would be great too, then read on for more information...

Description

The Staff Accommodation Assistant Supervisor works in all aspects of housing for those who engage in the unique experience of both working and living at Sunshine Village. This role excels at being a strong company leader and liaison for residents, ensuring policies are followed while promoting a positive living and working environment. The Assistant Supervisor reports to the Staff Accommodation Supervisor and liaises frequently with Sunshine and food and beverage teams who have employees or contractors living and/or working in Staff Accommodation.

Job Functions

The primary function of this role is to ensure the Staff Accommodations and people living, and working, in them, run smoothly, and this can include scheduling, allocating work, and when required, carrying out the duties and responsibilities of RAs and the Resort Services/Staff Accommodation custodial teams.

Providing excellent service to all residents, employees, and third parties utilizing Sunshine’s staff accommodation.

• Ensuring accurate and complete documentation is received from residents and/or third-party coordinators.
• Coordinating available housing, transfers, and completing room inspections on arrival and upon move out.
• Adhering to the standards outlined in the Staff Accommodation Licence of Occupation.
• Maintaining an inventory of furniture and amenities and replacing as required.
• Collaborating with Supervisor, Security, HR, Legal, and Management on tenant issues. Treating everyone in a respectful manner while upholding a professional work environment.
• Conduct inquiries into tenant incidents, determine the most suitable course of action (often in conjunction with Supervisor and HR) and implement the solutions and disciplinary measures as necessary.
• Maintaining positive working relationships with internal and external stakeholders (primarily, external housing partners, area service providers, cleaning, and maintenance contractors).
• Creating and maintaining the Resident Advisor (RA) program, selecting appropriate Advisors from the residents. Working with RA’s and the HR team to organize and possibly attend events and sessions.

Maintenance and Cleaning

• Working with Facilities (Building, Electrical, Utilities) on repair, maintenance, and building projects.
• Reporting deficiencies to appropriate personnel in a timely manner.
• Focusing on a high standard of cleaning and sanitization in all buildings, units, storage, and common areas.

Administrative and Reporting Responsibilities

• Ensuring resident rent is accurately accounted for and forwarding information to Payroll.
• Maintain an accurate record of all residents and forwarding this information to Security for fire safety.
• Effectively communicate, support, and reinforcing all company initiatives and policy/procedure changes.
• Complete documentation of incident reports and investigations, accurately filing all records.
• Complete documentation of accurate incident reports, investigations, maintain records and share with any the relevant parties (Security, HR, HS) in a timely manner.
• Report any potential hazards or safety issues to HS, Facilities and/or Legal as appropriate.
• Standardizing checklists, procedures, and additional documentation for department, ensuring completion.

This position must always ensure professional, confidential, and helpful service interactions, assisting and supporting with general inquiries, housing issues, and policy interpretation and application. A thorough understanding of the company’s operations, policies, goals, and objectives is required.

Other duties may be requested and assigned from time to time.

Experience/Requirements

• Proven ability to work as a team player via effectively liaising within own department and with others at Sunshine Village and Sunshine’s business partners.
• Passion for providing outstanding, professional service.
• Minimum of two years’ experience within the accommodation, recreation, tourism or similar industry, and previous supervisory experience is preferred, though relevant experience will be considered.
• Current CPR and First Aid certifications are preferred and may be required to meet regulatory requirements.
• Completion of training in additional relevant areas for the role may be required or requested, e.g., investigation training, employee health and wellness, fire safety, security functions, cleaning management.
• Demonstrated experience with Microsoft Office suite of programs (Word, Excel, Outlook, SharePoint, etc.).
• Prepared to work flexible schedules (evenings, weekends, holidays) and stay on-site, if required.
• Able to remain calm under pressure, while consistently meeting deadlines.
• Able to work in a confidential capacity and independently, as needed.
• Communicate effectively in English, both written and verbally.
• Good attention to detail, time management, and organizational skills.
• General understanding of building maintenance, and cleaning standards.
• Must maintain professional conduct when in uniform, and knowingly acting as a company representative, on and off duty, and online.
• Proven ability to implement department initiatives.
• Possess safe work habits with an awareness of safe work procedures regarding hazardous activities/actions.
• Must be neat, alert, dependable and punctual.

Additional Considerations

• Employees must always be of sound mind, exhibit good judgment, and report to work fit for duty.
• This position at times requires the quick ability to switch between seated office work and active engagement through the facilities. Constant motion, rotation, occasional lifting, pushing, and pulling of equipment, and a good level of physical fitness is required.
• This role may use hand tools and may be subject to inclement weather. Training is required on certain equipment, items, and procedures.
• Occasionally, this role may work at night and in a remote, alpine environment.
• Required indoor uniform pieces are provided. Everyone working at the Ski Area must be prepared and wear appropriate footwear, gloves, layers, etc. for the conditions and for their role.

The Perks:

• FREE - Your staff pass is your ticket to ride Sunshine!
• Ski & Ride – Free days & discounts at ski resorts across Canada
• Staff Events – Staff parties, BBQs, spring night skiing, dog sledding & more
• Career– Recognition programs & career development opportunities
• Wellness– Discounted fitness passes, yoga, onsite support & professional support
• Onsite discounts – Food & beverage, retail, & hotel stays
• Exclusive deals – Brand-named gear & local businesses
• And much, much more!

Can’t wait to get started? Great, because we can’t wait to hear from you!
Click the Apply Online button below tell us why you’re the next awesome member of our team. Remember, we’re looking for people who will wow our guests, so start now and wow us.