Strategic Account Manager

Strategic Account Manager

About JAGGAER

JAGGAER is a global provider of AI-powered procurement software for complex sourcing, supply and spend. More than 1,400 global enterprises across manufacturing, public sector, higher education and other industries use our platform to manage sourcing, contracts, invoicing, payments and supplier relationships in one place.

JAGGAER One connects Source-to-Contract, Procure-to-Pay and Supplier Intelligence, with embedded AI (JAI) that helps teams move faster, stay compliant and make better decisions. Our platform supports a supplier community of more than 13 million and manages $2.9 trillion in annual spend.

Behind the technology is a global team guided by our TEAM values: Transparency, Entrepreneurial Spirit, Accountability and Metrics-Driven Results.

www.jaggaer.com

About the Role

JAGGAER is seeking a Strategic Account Manager to manage and grow a portfolio of 5–8 of our largest manufacturing customers across North America and sell into net new enterprise accounts. This highly visible role is responsible for executive relationship management, customer retention, value realization, strategic account planning, and expansion of JAGGAER's footprint within some of the world's most complex manufacturing organizations.

The ideal candidate brings deep experience managing enterprise SaaS accounts, a strong understanding of Source-to-Pay (S2P) and Procure-to-Pay (P2P) processes, and a proven ability to engage C-suite executives to drive measurable business outcomes. This individual will serve as a trusted advisor, helping customers maximize the value of their JAGGAER investment while identifying opportunities for long-term strategic growth.

Responsibilities

• Own a portfolio of 5–8 strategic manufacturing customers, representing some of JAGGAER's largest and most important accounts in North America.
• Balance strategic account management with targeted net-new hunting across designated large manufacturing accounts, growing existing relationships while proactively creating and advancing new-logo opportunities.
• Develop and execute multi-year account strategies focused on revenue retention, customer satisfaction, value realization, and account expansion.
• Establish and maintain trusted advisor relationships with executive stakeholders, including Chief Procurement Officers, Chief Supply Chain Officers, Chief Financial Officers, and other senior business leaders.
• Lead Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs), aligning JAGGAER solutions to customer strategic priorities and measurable business outcomes.
• Identify white-space opportunities across the JAGGAER platform and develop expansion strategies that increase platform adoption and customer value.
• Build and maintain comprehensive stakeholder maps, identify decision makers, influencers, and executive sponsors across customer organizations.
• Partner with Value Consulting, Customer Success, Product Management, Solution Engineering, and Support teams to drive customer outcomes and ensure a consistent customer experience.
• Serve as the executive escalation point for strategic customer initiatives and business challenges.
• Lead commercial negotiations, contract renewals, and expansion opportunities while protecting and growing recurring revenue.
• Analyze customer spend management strategies, procurement maturity, and operational objectives to uncover opportunities for process improvement and digital transformation.
• Develop account plans, opportunity strategies, and executive engagement plans using Salesforce and other internal tools.
• Represent JAGGAER at customer events, industry conferences, executive briefings, and manufacturing-focused trade associations.
• Support customer participation in reference programs, advisory boards, case studies, and strategic product initiatives.

What You Bring

• 10–15 years of experience in enterprise software, SaaS, account management, customer success, sales, consulting, or related customer-facing roles.
• 5+ years of experience within Source-to-Pay (S2P), Procure-to-Pay (P2P), procurement technology, supply chain technology, or adjacent enterprise business applications.
• Minimum 2+ years supporting manufacturing organizations, with an understanding of manufacturing procurement, supply chain, direct materials, supplier management, or operational processes.
• Demonstrated ability to grow and retain strategic enterprise accounts while hunting designated large net-new manufacturing opportunities.
• Demonstrated success managing large enterprise or strategic accounts with annual contract values exceeding $1M+.
• Proven experience engaging and influencing C-suite and senior executive stakeholders.
• Strong business acumen with the ability to connect technology solutions to strategic business outcomes and measurable ROI.
• Experience leading complex contract renewals, commercial negotiations, and multi-stakeholder sales cycles.
• Exceptional executive communication, presentation, and relationship management skills.
• Strong analytical capabilities with experience leveraging customer data and business insights to drive decision-making.
• Proficiency with Salesforce, Microsoft Office, and account planning methodologies.
• Comfortable working in a hybrid environment, balancing on-site and remote collaboration with customers and internal stakeholders.
• Bachelor's degree in Business, Supply Chain, Finance, Engineering, or related discipline preferred.

Preferred Qualifications

• Experience with procurement, sourcing, supplier management, or spend management technologies.
• Experience managing global or multi-national manufacturing organizations.
• Familiarity with value realization frameworks, executive business reviews, and strategic account planning methodologies.
• Experience working within matrixed organizations and coordinating cross-functional teams to deliver customer outcomes.

What Makes You Successful at JAGGAER

We're looking for someone who is passionate about solving customer problems, driven by results, naturally curious, and constantly looking for ways to improve.

• Customer-Obsessed Problem Solver: You believe great selling starts with deeply understanding customers’ business processes, challenges, and goals. You ask the right questions, uncover the root causes of problems, and focus on delivering measurable business value rather than simply selling software.
• Data-Driven & Results-Oriented: You use data to guide decisions, measure progress, and continuously improve performance. You take pride in your achievements, own your results, and can clearly demonstrate the impact you’ve made.
• Strong Work Ethic & Accountability: You believe preparation, persistence, discipline, and hard work drive results. You take ownership of your commitments, follow through, and consistently strive to exceed expectations.
• Naturally Curious & Committed to Continuous Learning: You have a genuine desire to understand how businesses operate, ask thoughtful questions, challenge assumptions, and explore new ways of solving problems. You're always eager to learn, develop new skills, embrace emerging technologies, and continuously improve how you work, sell, and deliver value to customers.
• Coachable & Open to Feedback: You actively seek feedback, welcome different perspectives, and see coaching as an opportunity to grow. You're willing to adapt your approach and put what you've learned into practice.
• AI-Obsessed & Innovation-Minded: You're genuinely excited about AI and emerging technologies. You actively experiment with AI tools to improve productivity, gain customer insights, solve complex business problems, and transform how you sell and deliver value.
• Growth Mindset & Adaptability: You embrace challenges, adapt quickly to change, and are comfortable stepping outside your comfort zone. You bring energy, resilience, and a willingness to challenge traditional ways of working to achieve better outcomes.

Our Values

At JAGGAER, our business is about people. Our products are built on intellectual property, but the real differentiator is the teams behind them—the way we collaborate, innovate, solve problems, and deliver for customers. TEAM gives us a common set of expectations for how we work together across products, cultures, and geographies.

Transparency – Openness Builds Trust

Candor strengthens relationships, speeds decision-making, and ensures problems are solved together—with customers, teammates, and partners.

Entrepreneurial Spirit – Own It, Drive It, Make It

A scrappy, customer-obsessed, problem-solving mindset is at the cornerstone of both organizational and personal growth.

Accountability – Thumbs In, Not Fingers Out

We take responsibility ourselves before pointing elsewhere.

Metrics-Driven Results – Outcomes Over Activities

Data and evidence guide our decisions, help us course-correct quickly, and ensure we’re delivering real impact.

EEO & ACCESSIBILITY

At JAGGAER, we believe everyone deserves the opportunity to do their best work and be treated with respect. We are committed to creating an inclusive workplace and providing equal employment opportunities to all applicants and employees.

Employment decisions are based on qualifications and valid job requirements, without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, military service, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

JAGGAER is proud to be an Equal Opportunity/Affirmative Action Employer and maintains affirmative action programs for individuals with disabilities and protected veterans. We provide reasonable accommodations to qualified applicants and employees with disabilities as required by applicable law. If you are a qualified individual with a disability or a disabled veteran and you think you may require an accommodation for any part of the recruitment process, please send a request to: [email protected]. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Federal Contractor Applicant Information (English)