Posted 5 hours ago
Supervisor, Customer Service & Administration
@ ATCO
Yellowknife, Northwest Territories
Overview
Naka Power Utilities (NWT), a partnership of ATCO Ltd. and Denendeh Investments Inc., is hiring a Supervisor, Customer Service & Administration in Yellowknife. The role leads day-to-day customer service, billing and administrative operations, manages a team, and builds relationships with customers and community partners. The posting lists a competitive rewards package including northern allowances and a pension program, and the application deadline is November 23, 2026.
Responsibilities:
- Lead customer service, billing and administrative operations
- Oversee billing activities, customer accounts and revenue collection
- Support business planning and regulatory filing requirements
- Recruit, coach and develop team members
- Build relationships with customers and Indigenous and community partners
Requirements summary:
- University degree or college diploma in Business Administration, or equivalent
- Minimum 7 years of progressive administration and customer service experience
- Previous supervisory experience
- Knowledge of accounting practices and budgetary processes
- Strong organizational, communication and leadership skills
- Commitment to superior customer service
Source and dates
Employer career site / ATS feed · oraclecloud
- Employer posting date
- 2026-11-09
- First seen by our source
- 2026-11-09
- Source record updated
- 2026-11-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Customer service |
| Experience | 7+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Encouraged to apply | Indigenous peoples |
| Education | Bachelor’s degree (preferred), College diploma (required) |
| Fields of study | Business Administration |
| Perks mentioned | Generous paid time off, Flexible hours, Retirement plan, Performance bonus, Stock or equity, Wellness, Home office allowance |
Summary and details written by AI from the posting; the employer’s posting is the authority.
ATCO
| Field | Value |
|---|---|
| Headquarters | Calgary |
| Open jobs on Jobsy | 75 |
Supervisor, Customer Service and Administration
Location: Yellowknife, Northwest Territories
What We Offer:
Life in the North offers unique experiences, and we're committed to supporting the people who choose to build their careers here. At Naka Power Utilities (NWT), we offer a competitive rewards package designed to support your wellbeing, financial security, and professional growth, including:
- Northern allowances
- Additional paid time off
- Travel assistance
- Flexible health and wellness benefits
- Pension program
- Annual incentive (bonus) eligibility
- Employee Share Purchase Plan
- Employee and Family Assistance Program (EFAP)
- Learning and development opportunities
- Access to ATCO employee programs and resources
Employees of Naka Power Utilities (NWT) are employed by its shareholders ATCO Ltd.and Denendeh Investment Incorporated (DII), providing access to the programs, support, and development opportunities of a global organization while making a meaningful impact in Northern communities. This unique structure allows employees to contribute locally while benefiting from the stability, resources, and career opportunities available across ATCO Ltd.
About the Role
As Supervisor, Customer Service & Administration, you'll lead the day-to-day delivery of customer service, billing, and administrative operations for Naka Power Utilities (NWT).
You'll guide and support a customer-focused team, oversee key business processes, and help ensure customers receive responsive service and accurate billing.
What You'll Do
- Lead and support customer service and administrative operations.
- Ensure customers receive responsive, professional service.
- Oversee billing activities, customer accounts, and revenue collection processes.
- Support business planning and regulatory filing requirements.
- Monitor billing system transactions and administrative controls.
- Develop and improve policies, procedures, and business processes.
- Recruit, coach, and develop team members.
- Manage employee performance, workforce planning, and training initiatives.
- Build strong relationships with customers, Indigenous organizations, local governments, and community partners.
- Support community relations activities and represent Naka in local initiatives.
- Foster a collaborative, customer-focused team culture.
What You Bring
- University degree, technical or college diploma in Business Administration
- Minimum 7 years of progressive experience in administration and customer service with previous experience in a supervisory role
- An equivalent combination of education and experience may also be considered
- Excellent organizational, administration, interpersonal, oral and written communication skills
- Excellent analytical, problem solving, and decision-making ability
- Knowledge and experience with accounting practices, principles and budgetary processes
- Strong leadership skills to effectively manage a team environment
- Commitment to delivering superior customer service
Closes: November 23, 2026
About Naka Power Utilities (NWT):
Naka Power Utilities (NWT) (Naka) is a partnership between ATCO Ltd. and Denendeh Investments Inc. (DII) representing 27 Dene First Nations across the Northwest Territories. Naka has been providing safe, reliable electricity to communities across the Northwest Territories for over 70 years. Rooted in the land and powered by the people, we are a regulated utility serving Yellowknife, N’Dilo, and several remote communities from our Hay River and Yellowknife offices. Through Indigenous partnership, community connection, and transparent operations, Naka plays a vital role in keeping the North connected while supporting a responsible and sustainable energy future.
Naka Power Utilities and ATCO Ltd are equal opportunity employers.
In the spirit of reconciliation, we acknowledge the traditional territories and homelands on which many of our operations are located.
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