Posted 14 months ago
Support Analyst - Fintech Trading Platform
@ Remote People
Canada
Overview
Remote People is hiring a Support Analyst in Toronto to keep its electronic trading platform running smoothly for banks, brokers and hedge funds. The role involves real-time troubleshooting, SQL and Unix scripting, monitoring systems and working across global teams. The posting describes a hybrid working model and a competitive salary with benefits.
Responsibilities:
- Serve as point of contact for internal teams, customers and partners on the trading platform
- Diagnose and resolve trading workflow, exchange connectivity and data issues in real time
- Work hands-on with SQL, Unix/Linux and monitoring tools
- Investigate system alerts and design solutions to prevent recurrence
- Support bug identification, regression testing and product enhancements
Requirements summary:
- 2 to 3 years of experience in technology or vendor-side roles for financial institutions
- Strong SQL and Unix Shell/Bash scripting skills
- Experience with monitoring tools such as Zabbix, Grafana or Graylog
- Ability to work with minimal supervision across multiple time zones
- Strong analytical and communication skills
Tools & skills
Source and dates
Employer career site / ATS feed · teamtailor
- Employer posting date
- 2025-09-04
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Flexible hours |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Remote People
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Recruit, employ & incorporate in 150+ countries. EOR from $199/mo. Ranked #1 on G2.
Full company description
The full-lifecycle global employment platform built to recruit, employ, and incorporate. Headquartered in New York, we operate across 150+ countries with owned infrastructure and dedicated human support, now powered by Command Center: the action-taking AI that completes your global HR work in plain language, not just advises on it. Command Center: Our proprietary, action-taking AI. Adjust pay, onboard, amend contracts, run terminations and more in plain language, with local compliance applied inside the flow, experts reviewing every high-impact change, and a full audit trail on everything. EOR: Employ full-time talent compliantly through infrastructure we control. Localized contracts, benefits, equity support, and accurate payroll across 150+ currencies, handled directly. Contractor of Record: Engage contractors worldwide with compliant agreements, proper classification, and on-time payments. Contractor Management: Centralize your existing contractor workforce with compliant onboarding, invoicing, and payments in one platform. Recruit: Source and vet candidates globally through our in-house talent team, ensuring technical and cultural fit before you interview. US PEO: Manage domestic teams with enterprise-grade benefits and HR infrastructure, without the administrative complexity. Global Mobility: Handle visas, work permits, and relocation in-house for seamless international moves. Incorporate: Transition to your own entities when headcount justifies it. We provide the legal and financial roadmap: bank accounts, registrations, and team transfers. Trusted by 3,000+ companies. Every client works with a dedicated account manager. EOR from $199/month. Ranked #1 on G2 for Ease of Use, Best Support, and Best Meets Requirements. One partner. One invoice. 150+ countries.
- LinkedIn followers
- 103,371
- People associated on LinkedIn
- 439
- Reported office locations
- 85 Broad St, New York, NY 10004, US
- Business categories
- Human Resources
- Employee Benefits
- Employment
- Payments
- Recruiting
- Professional Services
- Bookkeeping and Payroll
- Outsourcing
- Staffing Agency
- Other recorded names
- Remote People
- RemotePeople
- Specialties
- Employer of Record
- EOR
- Global Payroll
- Global Hiring
- Remote Hiring
- Global Mobility
- International Recruitment
- Talent Acquisition
- Recruiting
- Contractor Management
- PEO
- HR Outsourcing
- Incorporation
- International Expansion
- Visa and Immigration
- HR Technology
- Workforce Management
- Contractor of Record
- Payroll Services
- and Global Compliance
- Profile identifies a recruitment agency
- Yes
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
The full-lifecycle global employment platform built to recruit, employ, and incorporate. Headquartered in New York, we operate across 150+ countries with owned infrastructure and dedicated human support, now powered by Command Center: the action-taking AI that completes your global HR work in plain language, not just advises on it. Command Center: Our proprietary, action-taking AI. Adjust pay, onboard, amend…
| Field | Value |
|---|---|
| Industry | Human Resources Services |
| Company size | 201-500 employees |
| Headquarters | New York, NY |
| Organization type | Privately Held |
| Year founded | 2018 |
| Specialties | Employer of RecordEORGlobal PayrollGlobal HiringRemote HiringGlobal MobilityInternational RecruitmentTalent AcquisitionRecruitingContractor Management |
| Open jobs on Jobsy | 48 |
| View page |
We’re seeking a Support Analyst to join a global technology provider specializing in advanced trading solutions for top-tier financial institutions. This role offers a unique opportunity to work at the intersection of fintech innovation and real-time electronic trading while supporting mission-critical systems for banks, brokers, and hedge funds worldwide.
Based in Toronto, you’ll be part of an international organization with offices across North America, Europe, and Asia, working alongside experts in trading technology, systems architecture, and client support.
What You’ll Do
Act as a trusted point of contact for internal teams, customers, and partners, ensuring smooth operations on our electronic trading platform.
Diagnose, troubleshoot, and resolve issues related to trading workflows, exchange connectivity, and data systems in real time.
Work hands-on with SQL, Unix/Linux environments, and monitoring tools to maintain platform performance.
Investigate system alerts, trading anomalies, and technical issues—proactively designing solutions to prevent future problems.
Support internal teams with software bug identification, regression testing, and product enhancements.
Collaborate across global teams and communicate technical details clearly to both technical and non-technical stakeholders.
What We’re Looking For
2–3 years of experience in technology or vendor-side roles for financial institutions.
Strong skills in SQL and Unix Shell/Bash scripting.
Familiarity with FIX protocol, Java (Spring/Hibernate), and electronic trading systems is a plus.
Experience with monitoring tools (e.g., Zabbix, Grafana, Graylog) and network infrastructure concepts.
Ability to thrive in fast-paced, real-time trading environments with minimal supervision.
Strong analytical problem-solving abilities and clear, concise communication skills.
A proactive, self-motivated approach with the ability to work across multiple time zones and global teams.
Why Join
Competitive salary and benefits package.
Exposure to real-time trading platforms used by major financial institutions worldwide.
Career development opportunities across a global organization.
Collaborative, innovative work culture where your problem-solving skills make a direct impact.
Hybrid working model with flexibility for work-life balance.
This is a chance to grow your expertise in fintech, trading systems, and SaaS platforms while working with global teams at the forefront of electronic trading technology. If you’re ready to take on technical challenges and play a critical role in system performance and client success, we’d love to hear from you.
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