Posted last month
Support Specialist
@ LEAP Legal Software
Toronto, Ontario
Overview
LEAP Legal Software is hiring a full-time Support Specialist to guide clients through product use and installation questions. The work centres on phone and chat support, resolving technical issues and maintaining clear product records. Benefits include group insurance, RRSP matching, generous PTO and a hybrid Toronto office arrangement.
Responsibilities:
- Provide client support and technical issue resolution by email, phone and chat
- Guide clients through specific LEAP software features
- Develop self-help articles, demonstration videos and educational materials
- Work independently and within a small team to meet deadlines
Requirements summary:
- 1-3 years of technical support or customer-facing experience
- Excellent communication, customer service and writing skills
- Basic computer troubleshooting knowledge
- Strong Microsoft Office experience
- Legal software or legal tech experience is an asset
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · workable
- Employer posting date
- 2026-10-06
- First seen by our source
- 2026-10-11
- Source record updated
- 2026-10-20
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office, Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Encouraged to apply | People with disabilities |
| Perks mentioned | Generous paid time off, Retirement plan |
Summary and details written by AI from the posting; the employer’s posting is the authority.
LEAP Legal Software
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
LEAP is an international leader in client-first legal software. We’re powered by a global team of technological innovators and legal experts, supporting firms across the United States, Canada, United Kingdom, Ireland, Australia, and New Zealand. Our all-in-one productivity platform empowers legal professionals worldwide to practise law more efficiently and profitably. All this is possible because we genuinely care about the work we do and the people we work with. Visit careers.leaplegalsoftware.com to learn more.
- LinkedIn followers
- 63,816
- People associated on LinkedIn
- 747
- Reported office locations
- Level 38, Two International Towers, 200 Barangaroo Ave, Sydney, NSW 2000, AU
- LEAP, Unit 7, Circus Road West, Battersea Power Station, London, SW11 8EZ, GB
- Suite 3D, 127 Portland Street, Manchester, Manchester M1 4PZ, GB
- 83 Princes Street, Suite 03.26, Edinburgh, Scotland EH1 1BL, GB
- 1 Capital Quarter, Tyndall St,, Suite 4.06 + 4.07, Cardiff, Cardiff CF10 4BZ, GB
- WaterPark Place, 20 Bay St. Suite 1530, Toronto, M5J 2W3, CA
- 3 2nd St, Jersey City, New Jersey 07312, US
- 26 Pembroke Street Upper, Dublin, County Dublin D02 X361, IE
- 333 Seymour St, Vancouver, British Columbia V6B 5A7, CA
- Level 10, 125 Queen Street, Auckland, 1010, NZ
- 91 William Street, Level 5, Melbourne, 3000, AU
- Creek St, Level 3, 200, Brisbane, Queensland 4000, AU
- The Wentworth Building 300 Murray Street, Suite 240, L2 East, Perth, WA, AU
- Business categories
- Accounting
- Information Technology
- Legal
- Software
- Software Development
- Other recorded names
- LEAP Legal Software
- Specialties
- Legal Software for small law firms
- Software for Lawyers
- Case Management
- Automated Legal Forms
- Guides & Precedents
- Billing & Trust Accounting
- Websites for Law Firms
- Integrated Legal Searching
- Cloud Legal Software
- Legal Case Management
- and Time Recording
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
LEAP is an international leader in client-first legal software. We’re powered by a global team of technological innovators and legal experts, supporting firms across the United States, Canada, United Kingdom, Ireland, Australia, and New Zealand. Our all-in-one productivity platform empowers legal professionals worldwide to practise law more efficiently and profitably. All this is possible because we genuinely care…
| Field | Value |
|---|---|
| Industry | Software Development |
| Company size | 501-1,000 employees |
| Headquarters | Sydney, NSW |
| Organization type | Privately Held |
| Specialties | Legal Software for small law firmsSoftware for LawyersCase ManagementAutomated Legal FormsGuides & PrecedentsBilling & Trust AccountingWebsites for Law FirmsIntegrated Legal SearchingCloud Legal SoftwareLegal Case Management |
| Open jobs on Jobsy | 7 |
| View page |
About The Role
The Support Specialist will focus on guiding LEAP clients (customers) on various use and installation-related questions. The ideal candidate will understand client needs related to particular product use and how to maintain clear product records during any identified issues or new feature requests.
About LEAP
LEAP Global is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement have kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, which is to ‘Help lawyers who help people.’ The market-leading software we develop, and support is used by more than 100,000 lawyers and their staff in small and medium-sized law firms.
Working alongside our international team of dedicated individuals, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll be in good company here.
Key Responsibilities
- Provide client support and technical issue resolution via email, phone and chat.
- Understand and solve client business/software needs.
- Resolve technical issues by guiding clients with specific features of LEAP software products.
- Proactively enhance LEAP’s Self-Support Centre by developing clear, engaging, and effective self-help resources, including step-by-step how-to articles, demonstration videos, and other educational materials.
- Work both independently and within a small team to efficiently to meet deadlines and client needs.
Requirements
- 1-3 years of experience in technical support or a similar customer facing role. Previous experience working with legal software or within a legal tech environment is an asset.
- Excellent communication, customer service and writing skills are essential. A large portion of this role is spent on supporting clients over the phone and via chat communication.
- Must be computer proficient with basic computer troubleshooting knowledge such as how to manage files, folders, network drives, folder maps, installation issues etc.
- Strong experience with Microsoft Office products.
- Familiarity with accounting practices is an asset.
- Collaborative and highly team oriented.
- Excellent interpersonal skills
- Strong attention to detail, excellent time management skills and ability to work well independently and within a team environment.
- Ability to meet deadlines and commit to team goals.
Benefits
Why work at LEAP?
- Competitive compensation.
- Excellent group insurance benefits.
- RRSP with employer matching.
- Generous Paid Time Off (PTO), including starting at 4 weeks’ vacation, sick days, floater/personal days and volunteer days.
- Hybrid working model at our beautiful and modern downtown Toronto office as well as work from home days.
- Collaborative and inclusive work environment filled with learning and support.
- Regular team and regional social events and activities.
At LEAP,
We care about what we do and the people we work with
We continually improve to be the best
We NEVER EVER GIVE UP!
At LEAP we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. LEAP is committed to providing accommodations in all parts of the hiring process. If you require accommodation, we will work with you to meet your needs.
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