Systems Integration Specialist

How you will make an impact..

You will join our Global Support team as a Systems Integration Specialist. As a Systems Integration Specialist you will play a pivotal role in turning what our customers have purchased into correctly configured, working systems, and in bringing new products and features into delivery smoothly. You will be the technical bridge between customers, Product Management and Engineering, owning the configuration and delivery of our market-leading telecoms products against each customer’s defined purchase, from initial set-up through ongoing change and New Product Introduction (NPI).

What you will be doing?

Your role will work closely with our Solution Consultants, Product Management, and Engineering Squads to configure, validate and deliver our products against the scope of each customer’s purchase, and to introduce new products and features into our customer delivery processes. You will raise, scope and track features and bugs through to resolution and release & manage the rollout of changes to our global customer base.

You will engineer repeatable, supportable & well-documented delivery processes and make extensive use of AI Agents to accelerate configuration, investigation and automation work, directing them and critically reviewing their output, so that our customers can quickly extract competitive advantage and actionable insights to drive their business goals.

Desired Skills & Abilities

• You will have a keen interest in broadband, mobile telecoms, cloud technology and data analytics, with a strong affinity to technology and practical, hands-on experience of AI.
• Experience working directly with customers: understanding requirements, setting expectations, presenting solutions and acting as a customer advocate.
• Experience of system configuration and delivery against a defined purchase, ensuring what is delivered matches what the customer has bought.
• Experience working with Engineering teams on features and bugs: writing clear tickets, reproducing and triaging issues, and tracking them through to resolution.
• Knowledge of software release cycles, including release planning, testing, rollout and communicating changes to customers.
• Ability to drive AI Agents effectively, create skills, templates & projects, and to critically review their output for correctness, security and fit before it reaches customers.
• An innovative and inquisitive personality with the drive to identify and fix the root cause of problems.
• Excellent communication skills with the ability to work with cross-functional teams in all time zones, in a remote working environment.
• Showing ownership, proactivity and diligence with regards to process, documenting configuration and delivery steps, and creating high quality runbooks and knowledge base articles.

Required Skills & Experience

• Education in a relevant field.
• Experience as a Systems Integration Specialist or in a similar delivery, implementation or solutions engineering role.
• Experience working in a fast-paced, entrepreneurial environment.
• Experience in customer-facing delivery and in configuring systems against a defined purchase.
• Experience working with Engineering on features and bugs, and an understanding of release cycles.
• Proficiency in SQL, Python, Bash or similar.
• Experience with Slack, Jira, GitHub or equivalent version control, Google Platform or equivalent cloud platforms.

Nice to have

• Experience of using tools such as Apache Airflow, Mode Analytics, Terraform.
• Experience of New Product Introduction (NPI) processes or onboarding new products and features into a delivery pipeline.
• Experience with MS Excel, Tableau, QGIS, GSuite and data visualisation tools.
• Experience of command line terminals under MacOS / Linux, and editors such as Visual Studio Code.
• Experience of making changes to configuration files under version control, including pull request review and CI/CD workflows, using GitHub or similar.
• Experience of ticketing systems such as Zendesk & Jira and wiki systems such as Confluence.

About Us

Opensignal is the leading global provider of independent insight and data into network experience and market performance. Our user-centric approach allows communication providers to constantly improve their network and maximise commercial performance. Leading analysts, investors and financial institutions place a high value on our independent analysis and we are regular contributors to their reports.

Real network experience is our focus and ultimately that’s what influences customer choice. Our mission is to advance connectivity for all and here at Opensignal, the team is leading the industry in enabling operators to link their network experience and market performance in a way that has never before been possible.

With offices in London, Boston and Victoria, British Columbia, we are truly global, with employees working across four continents and representing over 25 nationalities. We are an equal opportunity employer dedicated to building an inclusive and diverse workforce.

Benefits

We believe we are stronger when we not only celebrate our many differences, values, and voices but include them in everyday practice. Having a diverse and inclusive culture is essential, which is why we offer a flexible approach to work-life balance, operating in a remote-hybrid way. We’ll help you get set up with the essentials you need to work from home or the office. We also offer an attractive range of additional benefits, including:

• Competitive compensation packages including a long-term equity program.
• Comprehensive group benefits package and company sponsored retirement savings plan (details depend on your country of work).
• Professional development opportunities: education reimbursement, learning allowance, company-sponsored workshops, and more!
• Generous holiday allowance, sick leave, parental leave, flexibility including Flex Fridays, and the opportunity to work from abroad.
• Charity matching and time off for community volunteering and DE&I program/committees.
• Regular virtual and in-person events and socials.