Posted 2 months ago
Team Lead, Digital Services Support (East)
@ Bird Construction Inc.
Mississauga, Ontario
Overview
Bird Construction Inc. is hiring a Team Lead, Digital Services Support for Eastern Canada to lead the regional IT support team across district offices, project sites and executive locations. The role combines hands-on technical support, staff coaching, ServiceNow service delivery and IT asset oversight, with travel across Eastern Canada. It is a full-time position.
Responsibilities:
- Lead and coach the Eastern Canada digital support team
- Serve as escalation point for complex IT issues
- Manage workload, staffing and service level compliance
- Coordinate office openings and project site deployments
- Oversee regional IT asset management and lifecycle
Requirements summary:
- 10+ years enterprise IT support and service delivery
- 5+ years leadership or supervisory experience
- Microsoft 365, Entra ID and Intune expertise
- ServiceNow ITSM experience
- IT asset management and CMDB knowledge
- Ability to travel across Eastern Canada
Tools & skills
Source and dates
Employer career site / ATS feed · phenom
- Employer posting date
- 2026-09-04
- First seen by our source
- 2026-10-11
- Source record updated
- 2026-10-11
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Lead |
| Department | IT |
| Experience | 10+ years |
| Management experience | 5+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Travel | ground: moderate |
| Work setting | Office, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Education | College diploma (required), Bachelor’s degree (required) |
| Fields of study | Information Technology, Computer Science, Information Systems |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Bird Construction Inc.
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Bird is a Canadian construction and maintenance company providing a comprehensive scope offering and a diversified portfolio of services to industrial, infrastructure and buildings markets, including new construction and retrofits; industrial maintenance, repair and operations (MRO) services, shutdowns and turnarounds; civil infrastructure construction; mine support services; telecommunications and instrumentation, electrical and mechanical contracting; fabrication; steel modular construction; and specialty trades. For over 100 years, Bird has been a people-focused company with an unwavering commitment to safety and a high level of service that provides long-term value for all stakeholders. Bird draws upon the extensive experience of over 6,000 employees to deliver exceptional operational performance and collaborative execution across all project sizes and delivery models, servicing all of Canada's major geographic markets.
- LinkedIn followers
- 205,622
- People associated on LinkedIn
- 3,629
- Reported office locations
- 5700 Explorer Drive, Suite 400, Mississauga, ON L4W 0C6, CA
- 13777 Commerce Pkwy, Richmond, British Columbia V6V 2X3, CA
- 4820 Richard Rd SW, Calgary, Alberta T3E 6L1, CA
- 1626 Richter Street, Kelowna, British Columbia V1Y 2M3, CA
- 107 Avenue NW, Edmonton, Alberta T5S 1G3, CA
- 925 Memorial Drive, Fort McMurray, Alberta T9K 0K4, CA
- 2627 Ellwood Dr SW, Edmonton, Alberta T6X 0P7, CA
- 8024 Edgar Industrial Crescent, Red Deer, Alberta T4P 3R3, CA
- 225B Helen Dr, Regina, Saskatchewan S4K 0A3, CA
- 1055 Erin Street, Winnipeg, Manitoba R3G 2X1, CA
- 1600 Carling Avenue, Ottawa, Ontario K1Z 1G3, CA
- 670 Falconbridge Rd, Greater Sudbury, Ontario P3A 4S4, CA
- 946 Cobalt Crescent, Thunder Bay, Ontario P7B 5W3, CA
- 1868 Boul. Des Sources, Montreal, Quebec H9R 5R2, CA
- 120 Millennium Drive, Saint John, New Brunswick E2E 0C6, CA
- 20 Duke Street, Halifax, Nova Scotia B4A 2Z5, CA
- 141 Kelsey Drive, St. John's, Newfoundland and Labrador A1B 0L2, CA
- 2 Old Airport Road, Wabush, Newfoundland and Labrador A0R 1B0, CA
- Business categories
- Construction
- Interior Design
- Architecture
- Civil Engineering
- Other recorded names
- Bird Construction
- Specialties
- General Contracting
- Construction Management
- Design-Build
- Public-Private Partnerships/AFP
- Engineering
- Procurement & Construction
- Pre-construction
- Building Information Modeling (BIM)
- Sustainable Design & Construction
- and Equity
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Bird is a Canadian construction and maintenance company providing a comprehensive scope offering and a diversified portfolio of services to industrial, infrastructure and buildings markets, including new construction and retrofits; industrial maintenance, repair and operations (MRO) services, shutdowns and turnarounds; civil infrastructure construction; mine support services; telecommunications and instrumentation…
| Field | Value |
|---|---|
| Industry | Construction |
| Company size | 5,001-10,000 employees |
| Headquarters | Mississauga, ON |
| Organization type | Public Company |
| Specialties | General ContractingConstruction ManagementDesign-BuildPublic-Private Partnerships/AFPEngineeringProcurement & ConstructionPre-constructionBuilding Information Modeling (BIM)Sustainable Design & Constructionand Equity |
| Open jobs on Jobsy | 140 |
| View page |
The Team Lead acts as the primary escalation point for the regional support team and is responsible for workload management, staff development, performance coaching, customer satisfaction, and operational excellence. The position works closely with Digital Services leadership, Infrastructure, Cyber Security, Enterprise Applications, Procurement, and ServiceNow teams to ensure a consistent and high-quality support experience.
This role maintains a hands-on technical presence while providing leadership and guidance to Digital Support Technicians and Digital Site Support Technicians.
What You Will Be Working On
Provide day-to-day leadership, guidance, and oversight to the Eastern Canada Digital Services Support team.
Act as the primary escalation point for complex technical, operational, and customer service issues.
Coordinate team workload, priorities, staffing schedules, and regional support coverage.
Monitor service delivery performance, ticket queues, backlogs, and service level compliance.
Coach, mentor, and develop team members through regular feedback and performance management.
Support recruitment, onboarding, training, and career development of support staff.
Build and maintain strong relationships with district leadership, project teams, and business stakeholders.
Ensure effective support for district offices, project sites, and executive/VIP users throughout Eastern Canada.
Lead planning and coordination of office openings, project mobilizations, relocations, and site deployments.
Drive continuous improvement initiatives focused on customer experience, operational efficiency, and automation.
Promote adoption of ServiceNow processes, knowledge management, and self-service capabilities.
Oversee regional IT asset management activities, including inventory accuracy, evergreen replacements, and asset recovery.
Collaborate with Infrastructure, Cyber Security, Enterprise Applications, Procurement, and ServiceNow teams to resolve issues and deliver projects.
Ensure compliance with corporate IT standards, security requirements, and governance processes.
Prepare and report on operational metrics, service trends, risks, resource requirements, and improvement opportunities to management.
What We Are Looking For
Diploma or degree in Information Technology, Computer Science, Information Systems, or a related field.
10+ years of progressive experience in enterprise IT support and service delivery.
5+ years of leadership, supervisory, mentoring, or team coordination experience.
Strong knowledge of Microsoft 365, Active Directory/Entra ID, Intune, and endpoint management technologies.
Experience supporting ServiceNow ITSM, ticket management, and service delivery processes.
Knowledge of IT asset management, CMDB concepts, hardware lifecycle management, and inventory controls.
Demonstrated ability to lead technical teams, manage priorities, and coordinate regional support operations.
Excellent customer service, stakeholder management, communication, and relationship-building skills.
Strong analytical, troubleshooting, problem-solving, and decision-making abilities in complex environments.
Ability to travel throughout Eastern Canada to support offices, project sites, and business operations as required.
For Those Who Seek to Redefine
The greatest achievements in history are borne from the greatness within people – where human potential meets vision, and passion fuels evolution. Unlocking this potential is the most important thing we do at Bird.
As a leader in Canadian construction for over 100 years, the impact of our team is etched deeply within the core of our legacy. Beyond Bird, this impact is felt in the fundamental aspects of our everyday lives. From the critical infrastructure we depend on, to the energy and resources that keep us moving - we are powering our communities and shaping Canada’s skylines coast-to-coast-to-coast. Entrenched in the foundation of a culture built more than a century ago is an enduring quest to reimagine what is possible. Our impact is greater than ever, and we are looking for those who seek to redefine their story.
What We Believe In
We Put Safety First
A healthy and safe work environment is non-negotiable. We build a culture of operational and psychological safety through engagement, learning and leadership.
We Lead With Honesty
We speak and act with integrity, clarity and care so people can trust our word and our work. Being honest means we can deliver the best outcomes and consistent results.
We Are Stronger Together
Success is a team effort. Our inclusive workplace enables our combined expertise, humility and creativity to unlock our greater potential.
We Are Driven To Do Great Work
We built our name on quality. We have a passion for excellence in our work and relationships that honours our businesses and our industry.
We Create Opportunity
Rooted in a solid foundation, we adapt and grow to face the future. We are committed to elevating each other to chart the best path forward in an evolving world.
At Bird, we value Diversity, Equity, and Inclusion (DE&I) and believe it is essential to our success. We will continue to listen, learn, and take action in our commitment to building progress in our organization, and the industry as a whole. Cultivating an environment where all employees feel included, seen, and have a sense of belonging is core to Bird’s culture. We commit to proactively employing a workforce that reflects the communities in which we work, fostering an environment of continuous learning, and never compromising on our values.
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