Technical Account Manager

Technical Account Manager

VerdeChem | Debolt/Grande Prairie Region, AB (Travel Required)

About VerdeChem

VerdeChem is part of the 10Fold Group, a partnership of innovative companies delivering value-generating chemical solutions across multiple industries. We help customers improve safety, optimize performance, and achieve sustainability goals through purpose-built chemistry designed for real-world challenges.

We are seeking an experienced Technical Account Manager to lead technical excellence, customer success initiatives, and product innovation within our growing organization.

Position Summary

This field-based role combines hands-on operational support with technical expertise and strategic thinking. As the Technical Account Manager, you will collaborate with customers, account managers, operations teams, and innovation partners to develop and implement solutions that create measurable value.

The ideal candidate is comfortable working in both field and office environments, troubleshooting operational challenges, developing customer solutions, supporting product commercialization, and delivering technical training.

What You'll Do

Technical Leadership & Customer Support

• Serve as the primary technical expert for customers and sales teams.
• Conduct field assessments, program reviews, and troubleshooting activities.
• Lead root cause investigations and recommend effective solutions.
• Support the implementation and optimization of chemical treatment programs.
• Participate in customer meetings, technical reviews, and operational planning sessions.

Product Strategy & Innovation

• Evaluate market trends, customer needs, emerging technologies, and competitive offerings.
• Identify product gaps and development opportunities.
• Collaborate with innovation, manufacturing, and commercial teams on product development initiatives.
• Support the successful commercialization of new products and services.

Commercial Growth Support

• Partner with Account Managers to support business growth.
• Lead the technical components of proposals, bids, and customer presentations.
• Assist with product selection, application design, and technical documentation.
• Build strong customer relationships through technical expertise and proactive problem-solving.

Technical Quality & Operational Excellence

• Establish standards and best practices for technical evaluations and reporting.
• Oversee field trials, testing programs, and performance assessments.
• Drive data-based decision-making and continuous improvement initiatives.
• Ensure technical recommendations prioritize safety, customer value, and operational effectiveness.

Training & Knowledge Development

• Coach and mentor commercial team members.
• Develop and deliver technical training programs.
• Promote knowledge sharing, innovation, and technical excellence across the organization.

What We're Looking For

Education

• Bachelor's degree in Chemistry, Chemical Engineering, Petroleum Engineering, Science, or a related technical discipline preferred.
• Equivalent combinations of education and industry experience will be considered.

Experience

• Chemical Solutions: 8 years (required)
• Industrial, energy, oil & gas, or related sectors: 5 years (required)
• 8+ years of experience in technical services, chemical applications, field operations, product management, or related technical leadership roles.
• Experience supporting customers in industrial, energy, oil & gas, or related sectors.
• Proven success troubleshooting chemical treatment programs and optimizing customer applications.
• Experience leading field trials, technical evaluations, and implementation projects.
• Product development or commercialization experience is an asset.

Skills & Competencies

• Strong technical knowledge of chemical applications and treatment programs.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Ability to translate technical concepts into practical customer solutions.
• Exceptional relationship-building and stakeholder management abilities.
• Strong written and verbal communication skills.
• Project management and organizational expertise.
• Proficiency with data analysis, performance measurement, and reporting tools.
• Ability to work strategically while remaining hands-on in field environments.

Why Join VerdeChem?

• Play a key role in shaping product strategy and innovation.
• Work directly with customers to solve complex operational challenges.
• Collaborate with a high-performing, growth-focused team.
• Make a meaningful impact on customer success and business growth.
• Be part of an organization committed to safety, sustainability, and continuous improvement.

Benefits:

• Casual dress
• Company car
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care

Apply Today

If you're a technically strong leader with a passion for innovation, customer success, and strategic product development, we'd love to hear from you.

Apply now to join VerdeChem and help drive the future of specialty chemical solutions.

Location: Grande Prairie, AB (required)