Technical Analyst

About the Company

Curious. Resourceful. Meticulous. Driven. If those words describe you, we want to learn more about you! At Critical Control Technologies, we are Measurement Experts — passionate about helping Oil and Gas Operators improve their business processes with our AI powered platform. The software you build won't just sit on a screen; it reaches all the way out to the wellhead, talking to devices in the field and turning raw measurement data into decisions our clients trust. If that sounds like a challenge you want to help tackle, we want you to join our team.

About the Role

The Technical Analyst is responsible for the quality and accuracy of measurement data and provides technical support for the Critical Control Software Products. Working in the area of measurement, the Technical Analyst must possess excellent problem solving and analytical skills, along with business and reporting knowledge in the oil and gas industry, while supporting multiple departments and clients in achieving corporate goals.

Responsibilities

• Load, review and validate gas, liquid and oil composition analyses and meter calibration records for assigned clients, and resolve records flagged by ProTrend's automatic validation.
• Set up and maintain sample and calibration schedules so clients meet regulatory (AER Directive 017) and contractual requirements.
• Respond to client support tickets, investigate issues, provide troubleshooting support and follow up to ensure resolution within service levels.
• Coordinate account cleanups for existing clients and assist with implementations for new clients, including meter setups, report mapping and validation limits.
• Work directly with our clients' measurement teams, laboratories and production accountants to resolve missing or questionable data and support their regulatory and contractual reporting.
• Pro-actively identify gaps in client workflows and data to reduce account risk.
• Configure client alarms, reports and exports; analyze and report client data in a variety of formats.
• Provide training and product demos to clients and maintain user documentation.
• Test new features and software changes and provide feedback to the development team.
• Continuously expand knowledge of gas and liquid measurement, sampling and calibration practices to bring new solutions to clients.

Qualifications

• Diploma or degree in Chemical Laboratory Technology, Chemistry, Chemical or Petroleum Engineering, Instrumentation, or a related technical field.
• Measurement-related certifications or training (for example CAPPA, Canadian School of Hydrocarbon Measurement) are an asset.
• 2+ years of hands-on experience in one of the following: analytical laboratory testing of gas, oil or water samples (gas chromatography, LIMS); oil and gas measurement or field calibration; or production data and production accounting.
• Understanding of the Oil and Gas Measurement Industry, including gas and liquid meter types, sampling and calibration requirements.
• Familiarity with regulations and standards surrounding oil and gas measurement (AER Directive 017, API, AGA, GPA) is a strong asset.
• Ability to work with and leverage AI to enhance daily tasks.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent customer service, communication and documentation skills.
• Ability to manage multiple client accounts and priorities in a fast-paced environment.
• Strong MS Office skills, particularly Excel.
• Must be located in Calgary, AB and able to work on-site.

Skills Required

• Familiarity with laboratory information systems, measurement software, SCADA or production accounting software (for example ProdView, Petrinex).
• Exposure to SQL or data reporting tools is an asset.
• Self-driven with the ability to work diligently with minimal supervision.
• Strong analytical and interpretive skills.
• Experience with SQL is considered an asset.
• Excellent written and verbal communication skills.
• Strong organizational and problem-solving skills with the ability to thrive in a fast-paced environment.
• Ability to evaluate and prioritize tasks effectively