Posted 2 months ago
Technical Analyst
@ Randstad Canada
Toronto, Ontario
SIGNALS
Overview
Randstad Canada is hiring a Technical Analyst on a 6-month contract (with possible 2-month extension) in Toronto, hybrid or onsite. The role provides tiered application support and site administration for enterprise Microsoft 365 and SharePoint Online, working through ServiceNow tickets and supporting platform rollouts. Requires 3 to 5 years of enterprise application support experience.
Pay:
$58.74–$65.39 an hour
Responsibilities:
- Tiered M365 and SharePoint application support
- Manage and resolve ServiceNow tickets within SLAs
- Administer SharePoint sites, permissions and libraries
- Support platform rollouts and post-migration stabilization
- Author documentation and deliver user training
Requirements summary:
- 3 to 5 years enterprise application support experience
- Hands-on Microsoft 365 and SharePoint Online experience
- ServiceNow or similar ITSM tool experience
- Degree or diploma in computer science or IT, or equivalent
- Proven migration and deployment support experience
Tools & skills
Source and dates
Employer career site / ATS feed · careerpage
- Employer posting date
- 2026-08-26
- First seen by our source
- 2026-10-10
- Source record updated
- 2026-10-10
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 3+ years |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | College diploma (preferred), Bachelor’s degree (preferred) |
| Fields of study | Computer Science, Information Technology |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Randstad Canada
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
partner for talent.
Full company description
As the Canadian leader in recruitment and HR, and one of Canada’s best places to work, we have a uniquely human approach to work. We deliver HR innovation with human interaction at its core. At the unique intersection of technology and humanity, we deliver data-driven insights coupled with a people-first experience that is inherently human. Human Forward. Learn more at www.randstad.ca.
- LinkedIn followers
- 455,966
- People associated on LinkedIn
- 1,207
- Reported office locations
- 777 Bay Street, Suite 2000, PO Box 128, Toronto, ON M5G 2C8, CA
- 525 Avenue Viger Ouest, Suite 501, Montréal, Quebec H2Z 1G6, CA
- 4295 King St E, Suite 401, Kitchener, Ontario N2P 0C6, CA
- 311 6 Ave SW, Intact Place, East Tower, Suite 1640, Calgary, AB T2P 3H2, CA
- 6345 Dixie Rd, Suite 6, Mississauga, ON L5T 2E6, CA
- 244 Pall Mall St, Suite 400, London, ON N6A 5P6, CA
- 4 Cedar Pointe Dr, Unit D, Barrie, Ontario L4N 5R7, CA
- 2456 Queen St E, Unit 201, Brampton, Ontario L6S 5X9, CA
- 10 Stanley St, Suite 4A, Brantford, Ontario N3S 7N4, CA
- 7055 Boulevard Taschereau, Suite 100, Brossard, Quebec J4Z 1A7, CA
- 1100 Walkers Line, Suite 105, Burlington, Ontario L7N 2G3, CA
- 10655 Southport Rd SW, Suite 1200, Calgary, Alberta T2W 4Y1, CA
- 495 36 St NE, Suite 140, Calgary, Alberta T2A 6K3, CA
- 321 6 Ave SW, Suite W940 (West Tower), Calgary, Alberta T2P 0B2, CA
- 415 Hespeler Rd, Unit 3A, Cambridge, Ontario N1R 6J1, CA
- 6001 60 Ave, Delta, British Columbia V4K 4E2, CA
- 787 Rue St-Pierre, Suite 303, Drummondville, Quebec J2C 3X2, CA
- 10025 102A Ave NW, Suite 1902, Edmonton, Alberta T5J 2Z2, CA
- 2305 111 St NW, Edmonton, Alberta T6J 5E5, CA
- 5 Boulevard Mountain, Granby, Quebec J2G 9M5, CA
- 450 Speedvale Ave W, Unit 103, Guelph, Ontario N1H 7Y6, CA
- 1809 Barrington St, CIBC Building, Unit 501, Halifax, Nova Scotia B3J 3K8, CA
- 275 James St N, Unit 2, Hamilton, Ontario L8R 2L4, CA
- 7655 Boulevard Newman, Suite 75, Montreal, Quebec H8N 1X7, CA
- 2530 Boulevard Daniel-Johnson, Laval, Quebec H7T 2R3, CA
- 2528 Boulevard Daniel-Johnson, Laval, Quebec H7T 2R3, CA
- 5410 Boulevard Guillaume-Couture, Suite 84, Lévis, Quebec G6V 4Z2, CA
- 460 Rue St-Charles O, Suite A, Longueuil, Quebec J4Z 1A7, CA
- 80 Tiverton Ct, Suite 400, Markham, Ontario L3R 0G4, CA
- 7357 Woodbine Ave, Suite 2, Markham, Ontario L3R 1A7, CA
- 4080 Confederation Pkwy, Suite 501, Mississauga, Ontario L5B 0G1, CA
- 6345 Dixie Rd, Suite 6, Mississauga, Ontario L5T 2E6, CA
- 809 Columbia St, New Westminster, British Columbia V3M 1B9, CA
- 20 York Mills Rd, Unit 208, Toronto, Ontario M2P 2C2, CA
- 1600 Carling Ave, Suite 410, Ottawa, Ontario K1Z 1G3, CA
- 2222 Carling Ave, Suite 2, Ottawa, Ontario K2A 1H3, CA
- 4810 Boul Saint-Jean, Montréal, Quebec H9H 4B2, CA
- 755 Boulevard Saint-Jean, Suite 130, Pointe-Claire, Quebec H9R 5M9, CA
- 815 Boulevard Lebourgneuf, Suite 201, Québec, Québec G2J 0C1, CA
- 2010 11th Ave, 7th Floor, Regina, Saskatchewan S4P 0J3, CA
- 208 Boulevard du Curé-Labelle, Sainte-Thérèse, Quebec J7E 2X7, CA
- 3500 Boulevard de la Côte-Vertu, Suite 175, Saint-Laurent, Quebec H4R 2X7, CA
- 6335 Rue Jean-Talon Est, Saint-Léonard, Quebec H1S 3E7, CA
- 310 Wall St, Saskatoon, Saskatchewan S7K 1N7, CA
- 124 Rue Wellington Nord, Suite 300, Sherbrooke, Quebec J1H 5X8, CA
- 701 W Georgia St, Suite 200, Vancouver, British Columbia V7Y 1C6, CA
- 730 View St, Suite 420, Victoria, British Columbia V8W 3Y7, CA
- 100 Regina St S, Suite 140, Waterloo, Ontario N2J 4P9, CA
- 114 Dundas St E, Unit 103, Whitby, Ontario L1N 2H7, CA
- 245 Portage Ave, Winnipeg, Manitoba, CA
- 1 Lombard Pl, Suite 1535, Winnipeg, Manitoba R3B 0X3, CA
- 386 Boulevard Charest E, Quebec, QC G1K 3H4, CA
- Other recorded names
- Randstad Canada
- Specialties
- HR Consulting
- IT Recruitment
- Engineering Recruitment
- Staffing and HR
- HR Services
- Recruitment
- HR Outsourcing
- Temporary Hiring
- Permanent Hiring
- Recruiting
- Permanent Jobs
- Temp Jobs
- Hiring Strategy
- Human Resources
- Staffing
- Finding Jobs
- Employer Branding
- Jobs
- and Contract Jobs
- Profile identifies a recruitment agency
- Yes
As the Canadian leader in recruitment and HR, and one of Canada’s best places to work, we have a uniquely human approach to work. We deliver HR innovation with human interaction at its core. At the unique intersection of technology and humanity, we deliver data-driven insights coupled with a people-first experience that is inherently human. Human Forward. Learn more at www.randstad.ca.
| Field | Value |
|---|---|
| Industry | Staffing and Recruiting |
| Company size | 501-1,000 employees |
| Headquarters | Toronto, ON |
| Organization type | Public Company |
| Year founded | 1997 |
| Specialties | HR ConsultingIT RecruitmentEngineering RecruitmentStaffing and HRHR ServicesRecruitmentHR OutsourcingTemporary HiringPermanent HiringRecruiting |
| Open jobs on Jobsy | 9,353 |
| View page |
Job description
We are seeking a dedicated and client-focused Technical Analyst for an enterprise-level contract opportunity based in Toronto. In this role, you will take on a key application support and site administration capacity, specializing in the rollout, ongoing operation, and stabilization of enterprise Microsoft 365 and SharePoint document management solutions.
As a principal technical analyst, you will bridge the gap between business end-users, project rollout leads, and technical engineering teams. Operating within a fast-paced environment, you will lead tiered incident triage, resolve user issues through ServiceNow ticket management, perform root-cause analysis, and enforce document governance baselines. This position is ideal for an experienced support analyst who can deliver targeted user guidance, author knowledge base documentation, and drive continuous service improvements across enterprise collaboration platforms.
Location: Toronto, ON
Assignment Type: Hybrid / Onsite
Contract Duration: 6-month contract (with potential 2-month extension)
Advantages
Enterprise M365 & SharePoint Scope: Deliver end-to-end support, permissions management, and administration for modern SharePoint Online sites and document repositories.
Service Delivery Modernization: Manage incident triage, root-cause analyses, and ticket resolution workflows using industry-leading ITSM tools (ServiceNow).
Rollout & Stabilization Leadership: Play a hands-on role supporting organization-wide platform implementations, user onboarding, post-migration issue resolution, and steady-state transitions.
Focus on Client Satisfaction: Develop user training, author knowledge base documentation, and analyze service metrics to promote solution adoption and continuous improvement.
Responsibilities
Provide tiered application support for the enterprise M365 and SharePoint environment, including incident triage, root-cause issue analysis, and resolution.
Manage, track, and document user-reported support tickets through ServiceNow, ensuring timely closure in accordance with service level agreements.
Perform day-to-day administration for SharePoint sites, managing user access permissions, group inheritances, site configurations, and document library content structures.
Advise end-users on SharePoint site usage, document management best practices, and organizational governance standards.
Support enterprise-wide platform implementation and rollout activities, assisting with user onboarding, post-deployment stabilization, and post-migration fix validations.
Perform root-cause analysis on complex incidents and coordinate technical escalations with specialized engineering squads as required.
Collaborate with project and technical teams to identify adoption challenges, evaluate support risks, and mitigate user pain points.
Author, maintain, and update technical support documentation, standard operating procedures, and self-service knowledge base articles.
Deliver targeted user guidance and support sessions to promote platform adoption and effective tool utilization.
Track support metrics, identify recurring incident trends, and present recommendations to leadership for continuous service enhancements.
Qualifications
Core Requirements & Support Experience
Education: University degree or Community College diploma in Computer Science, Information Technology, or a related technical discipline (or equivalent professional experience).
Application Support Tenure: Minimum 3 to 5 years of experience providing application support within an enterprise environment.
M365 & SharePoint Online Expertise: Demonstrated hands-on experience supporting Microsoft 365 and SharePoint Online, including user support, site configuration, permissions management, and issue resolution.
ITSM & Ticket Management: Hands-on experience utilizing enterprise ITSM tools (such as ServiceNow) for ticket tracking, documentation, and service delivery.
Migration & Rollout Support: Proven experience supporting platform migrations, enterprise deployments, user onboarding, and post-implementation environment stabilization.
Soft Skills & Client Engagement
Consultative Communication: Exceptional written and verbal communication skills with the ability to explain complex technical concepts clearly to non-technical users.
Client Engagement & Service Quality: Strong client-facing orientation with a focus on service quality, responsiveness, client satisfaction, and continuous process improvement.
Organization & Collaboration: Strong organizational and multi-tasking abilities to manage competing priorities independently and collaboratively within cross-functional teams.
Summary
If you're interested in the "Technical Analyst" role based in Toronto, we encourage you to apply online at www.randstad.ca.
Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
As a principal technical analyst, you will bridge the gap between business end-users, project rollout leads, and technical engineering teams. Operating within a fast-paced environment, you will lead tiered incident triage, resolve user issues through ServiceNow ticket management, perform root-cause analysis, and enforce document governance baselines. This position is ideal for an experienced support analyst who can deliver targeted user guidance, author knowledge base documentation, and drive continuous service improvements across enterprise collaboration platforms.
Location: Toronto, ON
Assignment Type: Hybrid / Onsite
Contract Duration: 6-month contract (with potential 2-month extension)
Advantages
Enterprise M365 & SharePoint Scope: Deliver end-to-end support, permissions management, and administration for modern SharePoint Online sites and document repositories.
Service Delivery Modernization: Manage incident triage, root-cause analyses, and ticket resolution workflows using industry-leading ITSM tools (ServiceNow).
Rollout & Stabilization Leadership: Play a hands-on role supporting organization-wide platform implementations, user onboarding, post-migration issue resolution, and steady-state transitions.
Focus on Client Satisfaction: Develop user training, author knowledge base documentation, and analyze service metrics to promote solution adoption and continuous improvement.
Responsibilities
Provide tiered application support for the enterprise M365 and SharePoint environment, including incident triage, root-cause issue analysis, and resolution.
Manage, track, and document user-reported support tickets through ServiceNow, ensuring timely closure in accordance with service level agreements.
Perform day-to-day administration for SharePoint sites, managing user access permissions, group inheritances, site configurations, and document library content structures.
Advise end-users on SharePoint site usage, document management best practices, and organizational governance standards.
Support enterprise-wide platform implementation and rollout activities, assisting with user onboarding, post-deployment stabilization, and post-migration fix validations.
Perform root-cause analysis on complex incidents and coordinate technical escalations with specialized engineering squads as required.
Collaborate with project and technical teams to identify adoption challenges, evaluate support risks, and mitigate user pain points.
Author, maintain, and update technical support documentation, standard operating procedures, and self-service knowledge base articles.
Deliver targeted user guidance and support sessions to promote platform adoption and effective tool utilization.
Track support metrics, identify recurring incident trends, and present recommendations to leadership for continuous service enhancements.
Qualifications
Core Requirements & Support Experience
Education: University degree or Community College diploma in Computer Science, Information Technology, or a related technical discipline (or equivalent professional experience).
Application Support Tenure: Minimum 3 to 5 years of experience providing application support within an enterprise environment.
M365 & SharePoint Online Expertise: Demonstrated hands-on experience supporting Microsoft 365 and SharePoint Online, including user support, site configuration, permissions management, and issue resolution.
ITSM & Ticket Management: Hands-on experience utilizing enterprise ITSM tools (such as ServiceNow) for ticket tracking, documentation, and service delivery.
Migration & Rollout Support: Proven experience supporting platform migrations, enterprise deployments, user onboarding, and post-implementation environment stabilization.
Soft Skills & Client Engagement
Consultative Communication: Exceptional written and verbal communication skills with the ability to explain complex technical concepts clearly to non-technical users.
Client Engagement & Service Quality: Strong client-facing orientation with a focus on service quality, responsiveness, client satisfaction, and continuous process improvement.
Organization & Collaboration: Strong organizational and multi-tasking abilities to manage competing priorities independently and collaboratively within cross-functional teams.
Summary
If you're interested in the "Technical Analyst" role based in Toronto, we encourage you to apply online at www.randstad.ca.
Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
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