First seen by our source: 1 hour ago
Technical Customer Support
@ Henry Schein One UK
Surrey, British Columbia
SIGNALS
Overview
Henry Schein One UK is hiring a full-time Technical Customer Support specialist for hybrid work in Surrey, BC, with one office day per week. The role handles, troubleshoots and documents incoming support tickets for dental practice software and educates customers on product use. The posting states salary of CAD 65,750 to 70,000, a 3-week paid vacation and a 3% RRSP match.
Responsibilities:
- Respond to and resolve customer support tickets
- Troubleshoot issues to identify root causes
- Educate customers on product functionality
- Document interactions and resolutions in the ticketing system
- Contribute to knowledge base updates
Requirements summary:
- 1+ years in customer support or helpdesk
- Strong troubleshooting and analytical skills
- Foundational knowledge of software, networking and permissions
- Live chat support experience is an asset
- Strong written and verbal communication
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- Not provided
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office, Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Generous paid time off, Retirement plan |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Henry Schein One UK
| Field | Value |
|---|---|
| Open jobs on Jobsy | 2 |
Job description
Henry Schein One (HSOne) is the global leader in dental management, analytics, communication and marketing software. We deliver innovative dental software and services, combined with expert business coaching, to help connect dental technology so it works as one. When technology connects, more data is shared, more tasks are automated, and more work gets done. Most importantly, dental professionals have more time to focus on providing a quality experience for their patients. In fact, one connected practice management system simplifies each step of the patient experience - from first contact and scheduling to clinical treatment and billing, to ensuring loyalty and recurring care.
Summary
In this role, you will be responsible for responding to, troubleshooting, resolving, and accurately documenting incoming customer support tickets related to the supported software. You will identify root causes, provide clear guidance, and contribute to long-term solutions that improve the customer experience.
You will work closely with the Team Lead to strengthen your customer service capabilities, develop proficiency with support tools, refine troubleshooting techniques, and deepen product knowledge. As you grow in the role, you will manage increasingly complex cases and may provide support across additional products.
This is a hybrid position, with one day per week in the office to support collaboration and team connection. Our office is conveniently located across from Guildford Mall in Surrey, BC.
What You’ll Be Doing
We strive to make our process as simple as possible while still providing opportunities for us to learn about each other.
Compensation And Benefits
The posted range for this position is between CAD 65,750 and CAD 70,000 which is the expected starting base salary range for an employee who is new to the role to fully proficient and experienced in the role. Many factors go into determining employee pay within the posted range including prior experience, training, current skills, certifications & education etc.
Our benefits also include:
Summary
In this role, you will be responsible for responding to, troubleshooting, resolving, and accurately documenting incoming customer support tickets related to the supported software. You will identify root causes, provide clear guidance, and contribute to long-term solutions that improve the customer experience.
You will work closely with the Team Lead to strengthen your customer service capabilities, develop proficiency with support tools, refine troubleshooting techniques, and deepen product knowledge. As you grow in the role, you will manage increasingly complex cases and may provide support across additional products.
This is a hybrid position, with one day per week in the office to support collaboration and team connection. Our office is conveniently located across from Guildford Mall in Surrey, BC.
What You’ll Be Doing
- Manage and respond to customer support tickets with speed, accuracy, and professionalism
- Troubleshoot issues using structured approaches to identify root causes and deliver effective solutions
- Resolve tickets within defined timelines, escalating complex issues when needed
- Educate customers on product functionality and best practices to improve adoption and efficiency
- Own assigned tickets end-to-end, including follow-ups and management of open items
- Document all customer interactions, troubleshooting steps, and resolutions within the ticketing system
- Identify recurring issues and documentation gaps; contribute to knowledge base updates and new content creation
- Collaborate with team members and cross-functional partners to improve processes and customer outcomes
- Participate in special projects and support broader team initiatives
- 1+ years of experience in customer support, helpdesk, or a similar technical environment
- Strong troubleshooting and analytical problem-solving skills
- Ability to manage competing priorities and adapt in a fast-paced environment
- Foundational knowledge of software systems, including browser-based and on-premise environments
- Basic understanding of networking concepts, user access/permissions, and system troubleshooting
- Experience supporting customers via live chat or messaging platforms is an asset
- Strong written and verbal communication skills, with the ability to explain technical concepts clearly
- High attention to detail and accuracy in documentation
- Customer-focused mindset with the ability to manage complex or sensitive issues professionally
- Strong organizational and time management skills
- Ability to handle confidential information with discretion
- Collaborative team player with the ability to build effective cross-functional relationships
We strive to make our process as simple as possible while still providing opportunities for us to learn about each other.
- Intro/screening call with our Recruitment Team
- Short online behavioral and cognitive assessment via the Predictive Index
- Virtual Interview with Hiring Manager
- Onsite panel technical interview
Compensation And Benefits
The posted range for this position is between CAD 65,750 and CAD 70,000 which is the expected starting base salary range for an employee who is new to the role to fully proficient and experienced in the role. Many factors go into determining employee pay within the posted range including prior experience, training, current skills, certifications & education etc.
Our benefits also include:
- 3% RRSP matching
- Comprehensive health benefits plan, including 100% drug coverage
- 3-week paid vacation, growing up to 5 weeks with tenure
- Unlimited paid flex days
- Paid Birthday off
Journal
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