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Technical Customer Support

@ EagleBurgmann Canada Inc.

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Milton, Ontario

Full-time
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SIGNALS

Overview

EagleBurgmann Canada Inc. is hiring a full-time Technical Customer Support specialist to coordinate orders from clarification through delivery. The work covers production and delivery progress, customer acceptances and export compliance. The posting states an annual salary of 87,125.

Responsibilities:

  • Clarify order offers, delivery and costs with sales and departments
  • Track order and production progress across departments
  • Coordinate shipping and timely customer delivery
  • Organize and take part in customer acceptance inspections
  • Ensure compliance with export control regulations

Requirements summary:

  • Skills from formal training or work experience

Tools & skills

ADAM
Source and dates

Employer career site / ATS feed · workday

Employer posting date
2026-11-05
First seen by our source
2026-11-06
Source record updated
2026-11-06

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

DepartmentCustomer service
Hours per week40 (estimated)
Work settingOffice
Physical demandsphysical low · computer high

Summary and details written by AI from the posting; the employer’s posting is the authority.

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EagleBurgmann Canada Inc.

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FieldValue
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Job description

Working at Freudenberg: We will wow your world!

Responsibilities:

  • Clarifies offer, delivery and cost-relevant detailed clarification with the sales managers as well as all departments involved (requesting the order entry package)

  • Controls order and production progress and coordinates between all departments

  • Evaluates the urgency of contracts in consultation with the project manager, the industry departments, design, order lines and manufacturing

  • Prepares the spare parts business: Information to the operating subsidiary and, if necessary, Key Account Manager

  • Maintains the order data folder (ADAM) in consultation with the design

  • Coordinates technical changes as well as change of scope of delivery

  • Ensures timely delivery to the customer including shipping coordination

  • Organizes and participates in customer acceptances (3rd Party Inspection etc.)

  • Ensures compliance with legal export control regulations

  • Supports the development and improvement of the order processing process

  • May further develop existing customer training formats and support the execution of customer trainings

Qualifications:

  • Has skills developed through formal training or work experience

87,125 per year

‎ ‎

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

EagleBurgmann Canada Inc.

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