Technical Delivery Manager

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.

We are proud of:

• The work we do and the innovation we drive
• Our values of share, care and dare
• A workplace culture that fosters creativity, diversity and autonomy
• Our borderless, global framework, which enables seamless collaboration

The role

Please note, we are only accepting applicants from the provinces of Ontario and Québec for this role. For Québec-based candidates, fluency in English is necessary because the position entails collaboration with teams based in the rest of Americas and occasionally in Europe.

As a Technical Delivery Manager, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring +6 YEARS of experience, a growth mindset and a drive to make a lasting impact.

We are looking for a Technical Delivery Manager to join the technology team of a leading luxury maison and support its international e-commerce program as part of the eFlagship digital transformation initiative — a large-scale program heavily built on the Salesforce ecosystem (Salesforce Commerce Cloud / SFCC).

We are looking for a strong mix of project management, delivery leadership, and technical understanding. The ideal candidate can pilot complex e-commerce projects and multi-market rollouts, operate confidently inside a SAFe delivery framework, and engage credibly on technical topics — ideally with hands-on exposure to SFCC and e-commerce delivery.

This is a delivery-focused role at the intersection of business, technology, and partners. The person drives day-to-day delivery across web performance, security, test automation, partner management, and continuous platform improvement — with a genuine appetite for automation, AI, and new ways to make delivery more efficient.

We are looking for someone who combines delivery leadership with enough technical depth to be credible on a Salesforce-based e-commerce platform. This person should not only track and report on delivery, but actively drive it — piloting rollouts, clarifying ownership, managing partners, and keeping multi-market execution moving.

The ideal candidate is comfortable in a fast-paced, multi-stakeholder, multi-time-zone environment, brings strong SAFe and delivery discipline, and has a real appetite for automation and AI as levers to make delivery faster, cleaner, and more efficient.

You will thrive in this role if you are:

• A curious problem solver who challenges the status quo
• A collaborator who values teamwork and knowledge-sharing
• Excited by the intersection of technology, creativity and data
• Experienced in Agile methodologies and consulting.

Role responsibilities

Project & Rollout Delivery

• Pilot e-commerce projects and platform rollouts across different international markets, managing scope, timelines, dependencies, and risks end to end.
• Coordinate market-specific delivery while maintaining alignment with the global platform and program standards.
• Ensure clear communication and reporting across business stakeholders, technical teams, and delivery partners.

Agile / SAFe Delivery Management

• Track and manage features within the SAFe delivery framework, including participation in and preparation for PI Planning.
• Maintain visibility on feature progress, dependencies, and commitments across teams and program increments.
• Work closely with Product Owners, Scrum Masters, and delivery teams to keep delivery cadence and execution on track.

Day-to-Day Delivery Activities

• Drive ongoing delivery across web performance, platform security, and test automation.
• Manage and follow up with external partners and system integrators, holding them accountable to quality and timelines.
• Champion continuous improvement of the e-commerce platform — stability, performance, quality, and operational efficiency.

Collaboration & Stakeholder Management

• Partner closely with business, technical, and vendor teams to align priorities and unblock delivery.
• Act as a connection point between business needs and technical execution, clarifying ownership and driving follow-up.

Efficiency, Automation & AI

• Bring an appetite for automation, AI, and new approaches to improve delivery efficiency and reduce manual effort.
• Identify opportunities to streamline delivery workflows, testing, and reporting through modern tooling and AI-assisted practices.

Must have qualifications

To be considered for this role, you must meet the following essential qualifications:

• Proven experience as a Delivery Manager, Technical Project Manager, or similar role in a complex, multi-team technology environment.
• Strong e-commerce delivery experience, with hands-on exposure to Salesforce Commerce Cloud (SFCC) (mandatory).
• A solid mix of project management discipline and genuine technical understanding — able to engage credibly with engineers, architects, and technical leads.
• Experience working within an Agile / SAFe delivery framework, including PI Planning and feature-level tracking.
• Familiarity with day-to-day delivery topics: web performance, platform security, test automation, and continuous improvement.
• Demonstrated experience managing external partners and system integrators.
• Strong ability to track dependencies, risks, milestones, and delivery commitments across multiple teams and markets.
• Excellent communication skills, with the ability to interact with both technical teams and business stakeholders.
• Strong organizational skills, attention to detail, and ability to bring structure to complex or ambiguous situations.
• Ability to operate independently and proactively drive follow-up, alignment, and issue resolution across time zones.

Nice to have qualifications

• Broader Salesforce ecosystem knowledge beyond SFCC (e.g., Service Cloud, Marketing Cloud, CRM, clienteling-related platforms).
• Experience in retail, luxury, omnichannel, CRM, clienteling, or e-commerce domains.
• Experience with international, multi-market rollouts and the coordination they require.
• Familiarity with delivery and PM tooling such as Jira, Confluence, Smartsheet, Microsoft Project, PowerPoint, or Excel.
• Experience with release management, UAT coordination, and production deployment planning.
• Hands-on interest in automation and AI-assisted delivery practices.

Commitment to reaching all kinds of people

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.

The benefits

This is a full-time position based in Toronto/Montreal, Canadá. The offered salary range is 100,000 - 140,000 CAD annually, depending on experience and location.

Valtech offers a comprehensive benefits package effective after three months of continuous service:

• A comprehensive insurance plan, where you can choose the module that best suits your needs—Gold, Silver, or Bronze. The employer may contribute up to 80% of your coverage depending on the selected module. This plan includes short- and long-term disability coverage.
• Dialogue via Sun Life provides virtual healthcare services, allowing you to consult with a healthcare professional for emergencies, prescription renewals, and more. You also have access to the Employee and Family Assistance Program, as well as a complete mental health support program.
• A $500 Personal Spending Account, which can be used for healthcare reimbursements, gym memberships, public transit passes, office supplies, or contributions to your RRSP through Valtech.
• A retirement plan where Valtech will match 100% of your RRSP contributions through a Deferred Profit Sharing Plan (DPSP), up to a maximum of 4%. You can start contributing to your RRSP immediately, and to the DPSP after 3 months. The vesting of the DPSP will be after a 24 months of service.
• Access to a flexible vacation under Valtech's policy to support your work-life balance, with 5 days available during your probation period and a prorated amount calculated for the remainder of the year.
• Personal Technology Reimbursement – $30/month for every employee-offered on day 1.
• We close during the winter holidays and offer flexible scheduling throughout the year, so you can enjoy those sunny Friday afternoons—provided your weekly hours are completed.

Your application process

Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.

⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses.

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.

Are you ready to create what’s next? Join us.