First seen by our source: 18 days ago
Technical Solutions Development Manager, Data Analytics, Google Cloud Support
Waterloo, Ontario
SIGNALS
Overview
Google is hiring a Technical Solutions Development Manager for its Google Cloud Support data analytics team in Canada. The role leads a team, diagnoses and resolves customer technical issues, and works as a subject matter expert with internal stakeholders. The posting states pay of $174,000 to $178,000 CAD plus a 20% bonus target and equity, and notes shift or non-standard hours, including weekends.
Responsibilities:
- Lead and coach a team of individuals
- Diagnose and resolve customer technical issues
- Troubleshoot and determine root cause of reported issues
- Build tools for faster issue diagnosis
- Act as subject matter expert for internal stakeholders
Requirements summary:
- Bachelor's degree in STEM or equivalent experience
- 13 years of customer troubleshooting experience
- 13 years experience with 2+ listed technology areas
- Ability to read code in a general-purpose language
- Experience with Linux/Unix
Tools & skills
Source and dates
Source type not verified · google
- Employer posting date
- Not provided
- First seen by our source
- 2026-10-19
- Source record updated
- 2026-10-19
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Manager |
| Department | Customer service |
| Experience | 13+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Schedule | weekends |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Bachelor’s degree (required) |
| Fields of study | Science, Technology, Engineering, Mathematics |
| Perks mentioned | Performance bonus, Stock or equity |
Summary and details written by AI from the posting; the employer’s posting is the authority.
| Field | Value |
|---|---|
| Company size | 10001+ |
| Headquarters | Mountain View |
| Open jobs on Jobsy | 70 |
Job description
This posting is for an existing vacancy.
Google utilizes AI tools to assist in assessing candidates in our hiring processes.
In most instances, this position requires in-person interviews as part of the hiring process.
Minimum qualifications:
- Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
- 13 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
- 13 years of experience with 2 or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.
- Experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go, JavaScript) or in system design.
- Experience with Linux/Unix or a related operating system (e.g., Kernel to Shell, file systems, client-server protocols, etc.).
Preferred qualifications:
- Experience administering and querying data in distributed, columnar or analytic oriented databases or distributed data processing frameworks.
- Experience with open source distributed storage and processing utilities in the Apache Hadoop family or workflow orchestration products (e.g., Apache Airflow, Apache Beam).
- Experience in data analytics, warehousing, ETL development, data science, or other Big Data applications.
- Knowledge of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing, etc).
- Knowledge of basic web technologies (e.g., HTTP, HTML, DNS, TCP, etc).
- Excellent attention to detail, troubleshooting, and written and verbal communication skills.
This role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
Canada: $174000 - $178000 (CAD) + 20% bonus target + equity + benefits
Learn more about benefits at Google.
- Lead a team of individuals, meeting regularly to discuss performance, development, and provide feedback and coaching, and set and communicate individual and team priorities.
- Manage customer issues through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity.
- Understand Google's product technology and architectures by troubleshooting, reproducing, determining the root cause for customer-reported issues, and build tools for faster diagnosis.
- Act as a consultant and subject matter expert for stakeholders in developing, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
- Work as part of a team of developers/consultants that globally ensure 24-hour customer support, which includes sometimes working non-standard work hours or shifts.
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