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Posted 6 days ago

Technical Support Engineer

@ Luxoft

View all jobs

Toronto, Ontario

Full-time
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Overview

Luxoft is hiring a Technical Support Engineer to support an investment management platform, handling L1/L2 tickets and escalating to L3 when needed. The role requires Linux, AWS, Kubernetes, Docker, Terraform and ITIL/ServiceNow experience.

Responsibilities:

  • Handle L1/L2 support tickets for the platform
  • Escalate issues to L3 when needed
  • Collaborate with different stakeholders
  • Investigate issues and provide detailed findings for quick resolution

Requirements summary:

  • Linux administration and troubleshooting
  • AWS experience (VPC, EC2, S3, RDS, IAM)
  • Kubernetes administration and troubleshooting
  • Docker containerization and management
  • ITIL incident and change management (ServiceNow)
  • Git, GitHub and Terraform

Tools & skills

GitGitHubTerraformServiceNowKubernetesDockerAWSLinux
Source and dates

Source type not verified · apify-linkedin

Employer posting date
2026-11-04
First seen by our source
2026-11-10
Source record updated
2026-11-10

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

DepartmentIT
Hours per week40 (estimated)
Travelair: none · ground: none
Work settingOffice
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish
Licences & certificationsITIL

Summary and details written by AI from the posting; the employer’s posting is the authority.

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FieldValue
Open jobs on Jobsy3
Job description

Project description

Applying to the position, you may join one of the most respected and fastest growing institutional investors in the world. Our client is a professional investment management organization that globally invests the funds to ensure long-term sustainability. The company invests in all major asset classes, including public equity, private equity, real estate, infrastructure and fixed-income instruments.

Client attracts and selects high-calibre individuals from top-tier institutions around the globe. Join our team and look forward to:

• Diverse and inspiring colleagues and approachable leaders

• Stimulating work in a fast-paced, intellectually challenging environment

• Accelerated exposure and responsibility

• Global career development opportunities

• Being motivated every day by important social purpose and unshakable principles

• A deeply rooted culture of Integrity, Partnership and High Performance

If you share a passion for performance, value a collegial and collaborative culture, and approach everything with the highest integrity, here's an opportunity.

Responsibilities

  • Technical support role for the platform:
  • Deal with L1/L2 tickets
  • Escalate to L3 in case of a need
  • Collaborate with different stakeholders
  • Investigate and provide comprehensive details for quick resolution

Skills

Must have

  • Git
  • GitHub
  • Linux administration and troubleshooting skills
  • Basic networking knowledge
  • ITIL
  • incident and change management (ServiceNow)
  • Terraform
  • AWS Experience (VPC, EC2, S3, RDS, IAM)
  • Kubernetes administration and troubleshooting
  • Docker containerization and management

Nice to have

  • Python (basic-intermediate)
  • Artifact and container registry management (JFrog Artifactory, Amazon ECR, etc)
  • Atlassian tools (Jira, Wiki)
  • both as user and as administrator
  • Scripting languages (bash, PowerShell)
  • IBM developer platforms (DataStage, IBM MQ)
  • Experience in DevOps
  • Zabbix monitoring platform

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