Training Advisor

Title: Training Advisor

Employee Working Location: Partially Virtual / Hybrid (Montreal / Quebec City, QC)

Employment Status: Temporary Full-time (12 months)

The Canadian Red Cross (Red Cross) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2026, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

The Advisor provides operational and specialized advice and supports managers and other stakeholders, guiding them in problem-solving and decision-making. They also plans, coordinates, implements and monitors the projects, assignments and cases under their responsibility, engaging with relevant stakeholders and ensuring that expected results are achieved. Through their expertise, they contribute to the continuous improvement of practices, the development of partnerships, and compliance with organizational standards, procedures and guidelines.

Reporting to the Senior Manager, Training, the incumbent’s main responsibility is to oversee the development of learning solutions for internal and external audiences, using a range of delivery modalities depending on the mandate and in keeping with recognized instructional design processes. Among other things, the incumbent will develop a bilingual recovery program in a hybrid format that can be adapted to the geopolitical considerations of each province. They will also help select and train the facilitators assigned to this project and will manage the delivery of this learning pathway.

In this role, you will:

• Advise and work with stakeholders to guide them in problem-solving, drawing on professional experience and specialized expertise.

• Develop, plan and implement assigned projects, demonstrating leadership within a defined framework and drawing on best practices.

• Ensure that standards, procedures and guidelines are followed, applied, maintained and implemented.

• Develop, write and make recommendations to support the implementation and improvement of documents, tools, procedures and systems.

• Keep up to date on best practices, current standards and developments in their field of expertise.

• Represent their sector and contribute to collaborative structures, identifying any resulting opportunities or issues.

• Facilitate and coordinate collaborative structures related to assigned projects and cases, fostering synergy among participants and keeping deliverables on track.

• Identify, build and maintain partnerships under their responsibility.

• Produce reports highlighting accomplishments, challenges encountered and best practices.

• Contribute to the development and achievement of the program's or sector's annual objectives.

• Develop and update an annual work plan consistent with these objectives.

• Monitor, document and review cases under their responsibility, making adjustments as required.

• Provide alignment and guidance to stakeholders for specific mandates or projects.

• Be available to support disaster responses.

• Perform other related duties as required.

Learning path development

• Work with stakeholders to assess training needs.

• Ensure learning solutions are developed and kept up to date.

• Carry out project management and coordinate with internal and external partners.

• Help monitor budgets for the development and delivery of learning solutions.

Facilitator management

• Help recruit and train facilitators and assess the quality of their instruction.

• Deliver facilitator training.

• Monitor and coach facilitators, as needed.

Assessment and quality assurance

• Help assess the quality of learning solutions for volunteers, and their impact on the province's operational capacity.

• Help assess the quality of learning solutions for emergency management personnel, in Quebec or outside the province as needed.

• Oversee quality assurance for all produced materials, optimizing or improving training development processes, and ensuring virtual (asynchronous or synchronous) or in-person delivery.

What we are looking for:

• Bachelor's degree, or a combination of education and experience deemed relevant to the sector.

• Graduate certificate in training management or instructional design/engineering.

• 3 to 5 years of relevant, recognized experience in a relevant field.

• 3 to 5 years of experience in project coordination and implementation.

• Excellent knowledge and hands-on experience with Microsoft 365 tools.

• Adherence to privacy rules, and sound judgment and discretion when handling confidential information.

• Commitment to putting affected people and communities at the centre of our work.

• Canadian Red Cross volunteer experience (an asset).

• Valid driver's licence.

Skills

• Strong time and priority management skills.

• Ability to analyze complex issues, exercise critical judgment and offer solutions.

• Excellent oral and written communication skills in English and French.

• Ability to communicate clearly on complex issues and to write in a structured, concise manner.

• Proactive, flexible and thorough.

• Ability to represent the Canadian Red Cross professionally, work with various partners and use diplomacy in sensitive contexts.

• Positive leadership and ability to influence in order to engage and guide stakeholders.

• Outstanding teamwork and interpersonal skills, and a commitment to building a healthy and safe work environment.

• Ability to remain resilient, agile and calm under pressure and in a changing environment.

Working conditions:

• Outside of deployments, the successful candidate may work from home and from Canadian Red Cross offices.

• They will be required to travel within the community as part of the role. A valid driver’s licence is essential; travel between sites involved in current assignments can be expected.

• The successful candidate will be required to work non-traditional hours to meet the needs of volunteer teams, be available during emergency responses and cover on-call periods.

• They may have to be on call according to an established schedule.

• As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.

• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.

• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).