Victim Services Worker

Victim Services Worker

Under the direction of the Supervisor, Community-Based Victim Services, the Victim Services Worker provides trauma-informed, culturally responsive, and person-centred support to individuals and families impacted by crime, violence, and abuse.

The position provides justice-related information, emotional support, practical assistance, advocacy, and referrals to individuals and families impacted by power-based crimes, including intimate partner violence, sexual violence, child abuse, criminal harassment, stalking, threats, and other forms of violence. The Victim Services Worker supports participants from initial contact through follow-up, helping them understand justice-system processes, navigate services, address barriers, and access meaningful community supports.

ACCOUNTABILITIES

• Provides clear and accessible information about police, legal, and court processes to support understanding and informed decision-making.

• Provides respectful emotional support that recognizes the impacts of trauma, violence, and abuse.

• Assists participants with practical needs, including completing Crime Victim Assistance Program applications, victim impact statements, and related documentation.

• Accompanies participants to police interviews, court appearances, and other justice-related appointments when requested.

• Connects participants with appropriate community, medical, counselling, and other support services.

• Makes referrals and follows up to support access to and engagement with services.
• Coordinates with emergency and community services when safety concerns are elevated, in accordance with confidentiality, consent, and organizational requirements.
• Supports community awareness of the Community-Based Victim Services program and the services available.
• Applies trauma-informed, culturally responsive, and person-centred approaches to service delivery.

KNOWLEDGE, SKILLS, & ABILITIES

· Knowledge of justice-system processes, police and court procedures, and community-based victim services.

· Knowledge of trauma, violence, abuse, and their impacts on individuals and families.

· Ability to work collaboratively with participants to identify safety concerns and develop practical safety plans.

· Ability to establish and maintain respectful relationships with participants, community partners, and justice-system professionals.

· Strong verbal and written communication skills.

· Demonstrated ability to provide advocacy, practical assistance, referrals, and service coordination.

· Demonstrated ability to maintain accurate documentation, client records, and program statistics.

· Ability to manage competing priorities and complete follow-up activities in a timely manner.

· Ability to work independently while consulting with the Program Supervisor as needed.

· Ability to contribute effectively within a collaborative team environment.

QUALIFICATIONS

Education, Training and Experience

· Two-year diploma or degree in a related human service field, or an equivalent combination of education and experience.

· Experience supporting individuals impacted by violence, trauma, abuse, or involvement in the justice system.

· Experience working with community resources and service systems.

· Additional education or training in trauma-informed practice, victim services, family violence, sexual violence, child abuse, or justice-system support is considered an asset.

Additional Requirements:

· Criminal Record Check is required.

· Current First Aid and CPR Certificate.

· Valid and unrestricted Class 5 BC Driver’s License with access to a safe and reliable vehicle.

· Willingness and ability to use a personal vehicle for work purposes.

· Acceptable Driver’s Abstract (provided annually).

· Position requires Union Membership.

Shift/Schedule/Hours per week: Temp PT; 33 hours per week until return of the incumbent

Wage/Salary: $29.22/hour

Grid Level: 11

Expected Start Date: ASAP

Application Deadline: Position will remain open until filled

We are committed to recruiting a diverse workforce that represents the communities we proudly serve, while encompassing the principles of equity, inclusion and diversity. We strongly encourage applications from people of colour, Indigenous Peoples, persons with disabilities, people of all gender expressions and sexual orientations including queer, trans, and two-spirit people. In our words and actions, we recognize the challenges for those facing inequalities, while acknowledging our privilege, as we continuously strive to remove bias and reduce barriers that individuals may experience in the hiring and job-seeking process. We invite feedback from all applications who apply for roles within the Agency.