Visitor Services Attendant II- INVENTORY

About the position

Duties
Experience work-life balance in the mountain and ocean vistas of the Cape Breton Highlands National Park! Start a career with Parks Canada, where you can work, live and adventure among Canada’s natural wonders.

This competition will be used to fill positions at the following locations:Entry Gates: Often the first point of contact for visitors, staff at entry gates use a Point-of-Sale device to sell a variety of National Park passes and provide essential information to contribute to visitor use, enjoyment, and appreciation. This role involves handling cash and card transactions, and properly accounting for revenue received. Staff must be willing to resolve visitor complaints or concerns as needed and demonstrate tasks toothers when required.Campgrounds: Visitor service, revenue collection and campground operations. This includes, but is not limited to, greeting visitors and providing orientation, information, and direction; confirming reservations; selling of campsites; providing support to grounds cleaning and litter picking. Campground staff must be willing to resolve visitor complaints or concerns as needed and demonstrate tasks to others when required.Skyline Mobile Gate and Information Team: Skyline Mobile provides seasonal traffic management, visitor services, and revenue collection in the Cape Breton Highlands National Park. The work is active and takes place outdoors in all weather conditions. Staff work on their feet and may expect physical take-down and set-up of traffic and information tent equipment each day. Staff provide detailed information to the visiting public on national park rules and regulations, as well as safety information regarding closures or restrictions at popular sites. This role involves exposure to vehicle fumes and dust due to its proximity to traffic and outdoor working conditions. The work also involves educating the public on the national park pass program and performing regular compliance duties. The ability to communicate effectively while demonstrating tact and professionalism is a key requirement of this role.Visitor Centres: Visitor Centre staff provide comprehensive information to the visiting public on a wide variety of topics related to park orientation, backcountry camping, hiking, and park rules and regulations. Strong knowledge of Cape Breton Highlands National Park and the surrounding area is necessary in this position, as well as the ability to communicate effectively in person and in writing. Staff handle high volumes of in-person, email, and phone interactions. The work includes operating a Point of Sale to sell park passes and retail merchandise. The ability to use various computer programs and spreadsheets is required. Backcountry camping knowledge and/or prior experience working with reservation systems are considered assets in this role. Staff must be willing to address visitor complaints or concerns and demonstrate tasks to others as needed.In all positions, occasional facility cleaning and maintenance may be required.

Work environment
We are currently seeking passionate and visitor-focused team members who will work with others to provide awesome opportunities to visitors at the Cape Breton Highlands National Park. Join thousands of colleagues from across the country who do amazing things every day so that Canadians and visitors from other countries can discover the natural treasures protected and presented by Parks Canada.

If you have what it takes to make a strong connection between our special place and those visitors, please seize this opportunity to apply for the job indicated in this posting.Parks Canada is a federal government agency responsible for the protection and presentation of Canada’s outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada.

Intent of the process
Anticipatory. This process may be used to create a list of qualified candidates to staff similar positions with various tenures, security levels or linguistic profiles in the Cape Breton Highlands National Park.

From the work locations currently listed on the poster, please clearly identify in your application the work location(s) in which you are prepared to work.Positions to be filled: Number to be determined

Important messages
When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.
Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society. We encourage women, Aboriginal peoples, persons with disabilities and members of a visible minority group to self-identify in their cover letter.
For tips to navigate the application process step by step, refer to the following site:
https://www.youtube.com/watch?v=0GW7P3g9hhI.

Please submit your completed application, including all of the above-mentioned documentation. Failure to do so may result in your application being rejected.If a second work reference is not available, a volunteer reference will be accepted.
Note: References must not be related to candidates.Communication for this process will be sent via email. Applicants MUST check their email accounts frequently as there may be a deadline for responses. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email). Please note that we will have to consider that you are no longer interested in participating in the selection process and that you have withdrawn your candidacy should you not provide us with an up-to-date email address or respond to our communications. If you need to communicate with us during any stage of this process, please indicate the selection process number in the subject field of your email.All communication relating to this process, including email correspondence, may be used in the assessment of qualifications.Persons are entitled to participate in the appointment process in the official language of their choice.

Conditions of employment

Reliability Status security clearance - Obtain and maintain Reliability Status security clearance.

- Maintenance of a valid class 5 Nova Scotia Driver’s License, or other provincial equivalency.- Required to wear a Parks Canada uniform.- Required to work irregular hours, overtime, weekends and/or statutory holidays and provincial/territorial holidays.- Required to work and/or travel in varied terrain, weather conditions, and isolated locations and by various means of transportation.Parks Canada prohibits smoking and vaping in the workplace.

Learn more about security screening process.

You need (essential for the job)

Your application must clearly explain how you meet the following

A secondary school diploma or an acceptable combination of education, training, and experience.

Learn more about degree equivalency.

Experience:

Experience in interacting with the public in a tourism capacity.Experience in anticipating/meeting public needs, resolving complaints, anticipating/detecting incidents and finding solutions.

Applied / assessed at a later date

- Knowledge of services, programs/activities, and visitor services operations of Cape Breton Highlands National Park.

- Ability to adapt to change.- Ability to make decisions involving various levels of risk and ambiguity.- Ability to deal with situations and issues proactively and persistently, seizing opportunities that arise.
Personal Suitability:• Shares our vision.• Personally connects with people.• Communicates effectively.• Demonstrates integrity.

Language requirements (essential for the job)

Applied / assessed at a later date

Various language requirements - Bilingual imperative (- - B/- - B; - - C/- - C)

Learn more about language requirements.

You may need (asset qualifications)

May be applied / assessed at a later date

- Experience handling cash and operating point of sales.

- Knowledge of the natural and cultural history of Cape Breton Highlands National Park.- Strives for excellence.
The position requires the incumbent to:• Make moderate physical effort to sit and stand for prolonged periods• Be exposed to variable weather conditions• Be exposed to car exhaust fumes, dust, and wet conditions• Occasionally demonstrate tasks to others• Occasionally work alone• Work from various locations• Take training and update certification, as required.Housing may be available.

Our commitment

We're committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact the hiring organization below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Learn more about assessment accommodation.

Equity, diversity and inclusion

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the population it serves. We promote employment equity and encourage you to self-declare if you belong to one of the designated employment equity groups when you apply.

Learn more about diversity and inclusion in the public service.

How to apply

Learn more about applying for Government of Canada jobs.

Information you must provide

• Your résumé
• A cover letter - Applicants must clearly demonstrate in their cover letter how they meet the Education and Experience criteria listed in the Statement of Qualifications (see below). Applicants must list both of these factors in their cover letter, and then write one or two paragraphs for each demonstrating how they meet these factors by providing concrete examples. Please note that it is not sufficient to only state that these factors are met or to provide a listing of current or past responsibilities. Resumes will be used as a secondary source to validate the experience described in the cover letter. Failure to clearly demonstrate in your cover letter how you meet the Education and Experience factors found on the Statement of Qualifications (see below), may result in the rejection of your application. Normally, applicants will not be solicited for incomplete or possible missing information.
• Contact information for 3 references

We'd like to thank all those who apply. However, only the people selected for further consideration will be contacted.

Hiring organization contact

Name: Human Resources - CBFU
Email address: [email protected]

Apply