Warranty Administrator

About the Opportunity

We are currently seeking a detail-oriented and organized Warranty Administrator to join our client's team in the Fredericton, NB area. This position is responsible for managing the warranty administration process, including preparing and submitting warranty claims, processing work orders, reconciling warranty payments, and maintaining accurate records.

The successful candidate will have previous warranty administration experience, preferably within the construction equipment, agricultural equipment, or heavy equipment industry. This is an excellent opportunity for someone who enjoys working in a fast-paced environment, takes pride in accuracy, and understands the importance of providing excellent customer service.

Key Responsibilities

• Prepare, submit, track, and administer warranty claims, ensuring all required documentation is accurate and submitted within established timelines.
• Monitor and reconcile warranty claims and payments, following up on outstanding or disputed claims as required.
• Open, process, and close work orders in a timely and accurate manner.
• Coordinate with service technicians, customers, and internal team members to support efficient service department operations.
• Assist with scheduling technician and customer appointments.
• Review technician timecards and reconcile labour hours against completed work orders.
• Answer incoming phone calls, respond to customer inquiries, and provide a high level of customer service.
• Collect customer payment information and process payments as required.
• Maintain accurate electronic records, warranty documentation, and service department files.
• Provide general administrative support to the service department as needed

Qualifications & Requirements

• Previous experience in warranty administration, preferably within the construction equipment, agricultural equipment, or heavy equipment industry.
• Strong organizational skills and exceptional attention to detail.
• Excellent written and verbal communication skills.
• Strong time management skills, with the ability to prioritize time-sensitive warranty submissions and deadlines.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• Experience with electronic record keeping and service or work order management systems is considered an asset.
• Ability to work independently while contributing to a team-oriented environment.
• Comfortable working in a fast-paced environment and adapting to changing priorities.
• A customer-focused approach with a commitment to providing professional and responsive service.

The Ideal Candidate

The ideal candidate is someone who understands the importance of accurate and timely warranty processing and has a working knowledge of service department operations. They are organized, dependable, and comfortable communicating with customers, technicians, and manufacturers to ensure warranty claims are handled efficiently from submission through to payment.