Welcome Ambassador

Company Description

We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996.

While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn is based on our visionary leadership, the spirit of our people, and the unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work environment.

Discover why working at the Wickaninnish Inn will transform your career and give you an opportunity to explore the Pacific Northwest.

Join our Front Office Team as a Welcome Ambassador where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure’s World’s Best Hotels.

We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.

The Welcome Ambassador is responsible for controlling and guiding the arrival process for guests and staff at the Inn’s entrances; ensuring only authorized guests and staff are on property, and to coordinate with various areas of the hotel to ensure public area occupancies are maintained.

As a Welcome Ambassador you will:

• Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux and AAA 4 & 5 Diamond Standards.
• Welcome, control, and guide the arrival process for guests and staff at the Inn’s entrances.
• Radio coordination with other areas of the hotel.
• Maintain required documentation for arrivals.

The Wickaninnish Inn is committed to the principles of equality and diversity in the workplace. We aim to hire the best candidate for the position based on their qualifications and merit in terms of knowledge, skills, and experience.

Our ideal candidate will embody the West Coast culture, while still being committed to the art of hospitality and pursuit of excellence. They will have:

• Exemplary guest service skills and a demonstrated willingness to exceed guest expectations.
• Excellent interpersonal and communication skills.
• Clear, effective radio communication.
• The ability to work AM and PM shifts.
• The ability to work outdoors, standing for long periods of time.
• The ability to convey emergency information in a confident and calm manner.
• Sound judgement and ability to work alone.
• A professionally groomed appearance.
• The ability to make a commitment to the position for a mutually understood and agreed upon period of time.

Salary/Wage: $20.00 per hour.

Additional Information

A good relationship is built upon mutual and reciprocal appreciation. We value the time and experience you bring to your work.

By submitting an application, you are attesting that the information given is accurate. As we receive a high volume of e-mails, we are only able to respond directly to you if your resume and interests align with our currently available positions.