Posted 11 days ago
Administrative Support IV
@ Alberta Health Services
Calgary, Alberta
Overview
Alberta Health Services is hiring an Employee Services Representative in its Human Resources Contact Centre on a temporary full-time benefits contract running to 30 November 2027. The role answers HR questions from employees and leaders on policy, collective agreements, payroll, pension and benefits in a high-volume, metrics-driven inbound call centre. Shifts are 7.75 hours on a two-week cycle with weekends off, at $28.49 to $34.62 per hour, and the role may be performed remotely within Alberta.
Responsibilities:
- Answer employee and leader HR inquiries through the contact centre
- Investigate and resolve issues on HR, payroll, pension and benefits
- Apply policies, procedures and collective agreements
- Escalate urgent issues in a timely manner
- Meet daily metrics-based performance goals
Requirements summary:
- Two years of metrics-driven inbound call centre experience in last 5 years
- Advanced problem-solving skills
- Microsoft Office skills, with possible assessment
- Typing speed of at least 50 WPM, with assessment
- Fluent written and spoken English
- Some post-secondary education; HR certificate considered
Tools & skills
Benefits mentioned
Source and dates
Source type not verified · selectminds
- Employer posting date
- 2026-10-26
- First seen by our source
- 2026-10-27
- Source record updated
- 2026-11-03
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 38.75 |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Home, Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | College diploma (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Alberta Health Services
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Healthy Albertans. Healthy Communities. Together.
Full company description
Alberta Health Services (AHS) is proud to be part of Canada’s first and largest provincewide, integrated health system, responsible for delivering health services to more than 4.5 million people living in Alberta, as well as occasionally to some residents of other provinces and territories Our skilled and dedicated professionals, support staff and physicians come from numerous disciplines, from all walks of life, and from all corners of the world. Our mission is to provide a patient-focused, quality health system that is accessible and sustainable for all Albertans. Our five values – compassion, accountability, respect, excellence and safety – are at the heart of everything that we do.
- LinkedIn followers
- 221,476
- People associated on LinkedIn
- 46,271
- Reported office locations
- 10030 – 107 Street NW, Edmonton, Alberta T5J 3E4, CA
- 1620 29 St NW, Calgary, AB T2N 4L7, CA
- Other recorded names
- Alberta Health Services
- Specialties
- Health Support and Services
- Profile identifies a recruitment agency
- No
Alberta Health Services (AHS) is proud to be part of Canada’s first and largest provincewide, integrated health system, responsible for delivering health services to more than 4.5 million people living in Alberta, as well as occasionally to some residents of other provinces and territories Our skilled and dedicated professionals, support staff and physicians come from numerous disciplines, from all walks of life…
| Field | Value |
|---|---|
| Industry | Hospitals and Health Care |
| Company size | 10,001+ employees |
| Headquarters | Edmonton, Alberta |
| Organization type | Nonprofit |
| Year founded | 2008 |
| Specialties | Health Support and Services |
| Open jobs on Jobsy | 2,134 |
| View page |
Your Opportunity:
Health Shared Services is currently seeking a highly organized, meticulous, results-driven, customer service ninja for the role of Administrative Support IV - Employee Services Representative (ESR) within our Human Resources Contact Centre (HRCC) team. This role requires you to work well under pressure in a high-volume Contact Centre environment. You are an invaluable asset to our Human Resources Shared Services (HRSS) department as one of our frontline superstars, providing support to over 100,000 employees who rely on you to help them navigate employee-related concerns. You are fast, efficient, friendly, professional, and gladly welcome the challenge of meeting metric-based daily performance goals. The ESR provides accurate information and resources on a full range of HR topics through analysis, investigation and problem-solving skills to address a variety of issues brought forward by employees, operational leaders, or Human Resources Business Partnerships (HRBPs). You are fluent in organization policies and procedures, collective agreements, and best practices to ensure that the most informed solutions are provided. An excellent communicator, you possess the ability to build and foster strong working relationships with various stakeholders internal to the organization as well as external third-party providers. ESRs must be able to quickly learn and apply extensive organizational knowledge of programs, processes and systems pertaining to the administration of payroll, human resources, pension, benefits, and recruitment. Employees and leaders look to you for your professional advice and knowledge, and in some cases, you may be required to escalate issues in an extremely timely manner. If you are passionate about providing excellence in customer service in a metric-driven environment and can provide fast, friendly service. We want you on our team!
Description:
As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
- Transition Company: Health Shared Services
- Classification: Administrative Support IV
- Union: AUPE GSS
- Unit and Program: HR Contact Centre
- Primary Location: Southport Tower
- Location Details: Eligible to work remotely within Alberta
- Multi-Site: Not Applicable
- FTE: 1.00
- Posting End Date: 02-NOV-2026
- Temporary Employee Class: Temp F/T Benefits
- Date Available: 30-NOV-2026
- Temporary End Date: 30-NOV-2027
- Hours per Shift: 7.75
- Length of Shift in weeks: 2
- Shifts per cycle: 10
- Shift Pattern: Days
- Days Off: Saturday/Sunday
- Minimum Salary: $28.49
- Maximum Salary: $34.62
- Vehicle Requirement: Not Applicable
Some post-secondary education.
Additional Required Qualifications:Minimum of two (2) years of extensive metrics-driven customer service-centered, inbound Call Centre experience in the last 5 years. Demonstrated ability utilizing advanced problem-solving skills. Completion of an HR Certificate will also be considered. A demonstrated clear pattern of professional and personal development. Experience in Microsoft Office package. (The incumbent may be required to complete and pass a Microsoft Office skills assessment.) Ability to type at least 50 words per minute. (The incumbent will be required to complete and pass a typing assessment.) Fluent in written and spoken English.
Preferred Qualifications:Experience working with PeopleSoft. A minimum of one (1) years’ experience in the last five years working in Human Resources, Payroll or Benefits.
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