Advisor, Employee Relations

What you are looking for:

• A closely connected culture
• A total rewards package meant to enhance your work-life flexibility
• Fully utilizing your talent
• Professional growth and development via challenging projects and assignments
• Warm and fuzzy feelings knowing you have helped your community, your team, the business and social causes through the Rexall Care Network

Support the Manager, Employee Relations, in delivering employee relations services across the business, with responsibility for both non-union employee relations matters and unionized labour relations matters. This includes providing guidance and support in the areas of grievance administration, workplace investigations, discipline, collective agreement interpretation, labour-management relations, and the promotion of positive employee relations practices in non-union locations. The Employee Relations Advisor provides day-to-day advice to Store Management and serves as a key employee and labour relations resource for store hourly employees and operational leaders.

What you will be doing:

• Provide day-to-day employee and labour relations advice, counselling and support on policies, procedures and programs, including employment legislation, collective agreement interpretation, grievance handling, policy application and the promotion of positive employee relations practices in non-union locations.
• Act as a key employee and labour relations resource to operational leaders in managing workplace matters, including performance management, progressive discipline, discharge, attendance, accommodation and workplace conflict.
• Lead workplace investigations relating to employee complaints, misconduct, policy breaches, harassment, respectful workplace concerns and disciplinary matters, and prepares clear, thorough findings, documentation and recommendations.
• Coordinate, track and administer grievances, including intake, investigation, fact gathering, documentation, response preparation, meeting support and follow-up throughout the grievance process.
• Maintain effective day-to-day labour relations with union representatives and supports constructive labour-management relations through timely issue resolution, professional communication and consistent application of the collective agreement.
• Partner with managers, HR stakeholders and other internal teams to resolve complex employee and labour relations issues in a practical, compliant and timely manner.
• Serve as a first point of contact for front line employees regarding employee relations concerns, workplace issues and policy-related inquiries, and supports the resolution of workplace matters in both union and non-union locations, escalating as appropriate.
• Support disability management, return to work planning and workplace accommodation matters in collaboration with benefits and operational partners, as required.
• Create, maintain and analyze employee and labour relations data, including grievances, investigations, discipline, terminations and other trends, to identify risk and support informed decision-making.
• Provide timely responses to employee and management inquiries by telephone and e-mail relating to employee and labour relations matters, including union and grievance-related issues.
• Advise, train and coach managers on employee and labour relations practices, collective agreement administration, investigation processes, documentation standards, respectful workplace expectations and health and safety obligations.
• Support the development of positive labour-management relations in unionized locations and positive employee relations in non-union locations by providing timely, accurate and practical advice on workplace concerns, grievance trends and labour relations issues.
• Perform other duties as assigned in support of Rexall Pharmacy Group Ltd.

How you will succeed:

• 3-5 years’ experience in Human Resources, Employee Relations and/or Labour Relations, preferably in a unionized environment.
• Thorough understanding of employment laws including the Employment Standards Act, labour relations legislation and sound knowledge of collective agreements, company policies and programs.
• Able to work independently with minimal direction while demonstrating sound judgment, strong prioritization skills and the ability to manage multiple sensitive employee and labour relations matters at once.
• Strong working knowledge of collective agreement administration, investigation practices, documentation standards and labour relations processes.
• Strong digital literacy with advanced proficiency in Microsoft Office applications and the ability to work effectively with HR systems, databases, reporting tools and other technology used to support employee and labour relations processes.
• Demonstrated experience handling grievances, workplace investigations, progressive discipline, terminations, conflict resolution and other unionized employee relations matters.
• Highly organized with outstanding attention to detail and the ability to maintain confidentiality in sensitive employee and labour relations matters.
• Excellent communication, dispute resolution and relationship management skills, with the ability to work effectively with managers, employees and union representatives.
• Ability to work in a fast-paced environment that encourages collaboration and adapts to change.
• Strong analytical and problem-solving ability, including the ability to assess risk, identify issues and recommend practical employee and labour relations solutions.
• Post secondary education in Human Resources or Labor Relations

At Rexall, we are better together. We serve our customers, partners, and patients best—we are our best—when everyone brings their true self to work. Our connected, inclusive culture celebrates our lived experiences, backgrounds, expertise, and self-expression to let us win as one team. Leveraging our differences distinguishes us and brings out our best performance.

Are you #ALLin?

Rexall Pharmacy Group is committed to providing an accessible environment for all of our customers, employees, and job applicants. Rexall Pharmacy Group will make available to any selected applicants’ accommodations and/or accessible formats should they require. Candidates are encouraged to discuss any accommodation they may need in order to allow for the most effective selection process.

Our hiring process uses AI-enabled tools to assist with the assessment of applications based on job-related criteria. All decisions are made by the hiring team.