Posted 2 months ago
Application Support Analyst
@ 360insights
Overview
360insights is hiring a full-time Application Support Analyst to investigate and resolve application issues for internal and external users. The role involves troubleshooting, data analysis and reporting, and working with clients and internal teams to improve systems and user experience. The posting offers base salary plus bonus, stock options and a wide range of benefits.
Responsibilities:
- Investigate and troubleshoot application issues for users
- Manage support incidents and service requests
- Partner with clients on business requirements and solutions
- Analyse data and prepare reports
- Document requirements and application enhancements
Requirements summary:
- Working knowledge of SQL
- Experience troubleshooting software or business applications
- Understanding of incident management processes
- Strong written and verbal communication skills
- Excellent attention to detail
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · rippling
- Employer posting date
- 2026-09-18
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-23
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Performance bonus, Stock or equity |
Summary and details written by AI from the posting; the employer’s posting is the authority.
360insights
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
orchestrate growth
Full company description
360insights helps companies orchestrate growth across complex go-to-market programs, partner channels, and customer engagement initiatives. Through The 360insights Platform and our Experience, Incentives, and Services Suites, we help organizations manage the programs, workflows, and experiences that drive performance across indirect sales, partner engagement, incentives, rebates, promotions, rewards, loyalty, and program operations. Our solutions bring visibility, governance, automation, and execution support to the programs brands rely on to influence behavior, improve participation, and measure results across their routes to market. Trusted by more than 330 global brands, 360insights combines platform technology, data-driven insights, and operational expertise to help businesses simplify complexity, strengthen partner and customer relationships, and turn programs into measurable growth. We’re also building a workplace where people can do meaningful work, grow their careers, and help shape the future of partner, channel, and customer engagement. Explore career opportunities: Career Opportunities at 360insights
- LinkedIn followers
- 13,480
- People associated on LinkedIn
- 643
- Reported office locations
- 300 King Street, Whitby, Ontario L1N 4Z4, CA
- 11 Timothy's Bridge Road, Stratford-Upon-Avon, England CV37 9NQ, GB
- 717 St Charles Avenue, New Orleans, LA 70130, US
- Business categories
- Software
- Enterprise Software
- SaaS
- Manufacturing
- Enterprise Software & Network Solutions
- Information Technology
- Other recorded names
- 360insights
- Specialties
- Loyalty Programs
- Spiff Programs
- Sales Incentive Programs
- Rebate Fulfillment
- Customized Channel Marketing Solutions
- Fraud Detection
- On-Demand Digital Training
- Incentive Travel
- CPQ
- Experience Marketing
- B2B Events
- B2B Rebates
- PRM
- MDF & BDF Programs
- and Driving Customer Loyalty
- Profile identifies a recruitment agency
- No
- Reported total investment
- 47,650,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
360insights helps companies orchestrate growth across complex go-to-market programs, partner channels, and customer engagement initiatives. Through The 360insights Platform and our Experience, Incentives, and Services Suites, we help organizations manage the programs, workflows, and experiences that drive performance across indirect sales, partner engagement, incentives, rebates, promotions, rewards, loyalty, and…
| Field | Value |
|---|---|
| Industry | IT Services and IT Consulting |
| Company size | 501-1,000 employees |
| Headquarters | Whitby, Ontario |
| Organization type | Privately Held |
| Specialties | Loyalty ProgramsSpiff ProgramsSales Incentive ProgramsRebate FulfillmentCustomized Channel Marketing SolutionsFraud DetectionOn-Demand Digital TrainingIncentive TravelCPQExperience Marketing |
| Open jobs on Jobsy | 9 |
| View page |
About 360insights
360insights orchestrates how brands engage and grow their complex partner ecosystems. Our unified platform brings together streamlined experiences, incentives, and services so brands can coordinate go-to-market efforts with clarity, consistency, and control. Built for organizations with indirect channels and complex global incentive programs, we are trusted by leading brands worldwide.
We believe in “Experiences that create growth. Growth that creates experiences.” Through learning and development programs and mentorship, we provide the support, tools, and opportunities you need to grow and succeed as an Insighter.
We welcome talent from all backgrounds and are committed to equal opportunity regardless of race, religion, ethnicity, age, disability, sexual orientation, or gender identity. Accommodations are available throughout the hiring process upon request. Learn more about our DEIB vision on our website.
About the role
The Technical Analyst is a key role for investigating, troubleshooting and coordinating the resolution of application issues for internal and external users. This role works closely with clients and internal teams to resolve issues, understand business needs and identify opportunities to improve system performance, processes and user experience.
This is an existing vacancy.
What you'll do
- Investigate, troubleshoot and coordinate the resolution of application issues for internal and external users.
- Manage support incidents and service requests, ensuring timely communication and resolution.
- Partner with clients to understand business requirements and recommend effective solutions.
- Document requirements, project plans and application enhancements.
- Ensure system updates and changes follow established incident management processes.
- Identify opportunities to improve applications, workflows and user experiences.
- Analyse data and prepare reports to support client and business needs.
- Collaborate with cross-functional teams to deliver successful project outcomes.
- Provide ongoing support, training and guidance to users as required.
What you'll bring
- Technical Skills
- Working knowledge of SQL.
- Experience troubleshooting software or business applications.
- Ability to analyse data and produce meaningful reports.
- Understanding of incident management and support processes.
- Professional Skills
- Strong written and verbal communication skills.
- Excellent attention to detail and accuracy.
- Strong customer service orientation and commitment to follow-through.
- Ability to manage competing priorities and work effectively in a fast-paced environment.
- Strong interpersonal and relationship-building skills.
- Collaborative mindset with the ability to work independently when required.
In addition to base salary we offer bonus, stock options plus a wide range of benefits.
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