Assistant Manager Loyalty Marketing

Not just a job…
a community
a partnership
a team

You’ll experience them all at London Drugs. As one of Canada’s most successful retail chains, we know what it takes to build a satisfying career. We are seeking innovative, customer-focused people to join our team! We currently have opportunities for:

Title: Assistant Manager, Loyalty Marketing

Terms of employment: This is a permanent, full-time position. Employees will be scheduled 40 hours per week and will typically work a standard schedule of Monday to Friday.

The location of work will be: 12831 Horseshoe Place, Richmond, BC V7A 4X5

Language of employment: English (Spoken and Written)
Title: Assistant Manager, Loyalty Marketing

Employer: London Drugs Limited
Location: Richmond, British Columbia.
Term: Full-time, permanent position
Salary: $38.00 - $40.87 per hour
Benefits: Extended Health, Dental Plan, Prescription drug, Vision coverage, Life Insurance, Accidental Death, Short Term and Long-Term Disability, Participation in corporate RRSP plan, Employee discount and Access to counselling under Employee Family Assistance Program.

Vacation:
Two (2) weeks after one (1) year of service

Three (3) weeks after three (3) years of service

Four (4) weeks after seven (7) years of service

Five (5) weeks after thirteen (13) years of service

Six (6) weeks after twenty (20) years of service

Contact: 604-448-1134, [email protected], 12831 Horseshoe Place, Richmond, BC V7A 4X5

The Assistant Manager, Loyalty Marketing plays a key role in supporting the strategy, execution, and ongoing performance of the LDExtras loyalty program, a critical customer engagement and sales‑driving initiative at London Drugs. The position supports loyalty marketing initiatives at both a strategic and tactical level, working closely with internal business units, marketing teams, analytics partners, and external agencies.

This role contributes to the development, implementation, and evaluation of loyalty marketing strategies and communications, using customer data and campaign performance insights to strengthen engagement, support business objectives, and drive customer participation across multiple channels.

Key responsibilities include:

• Assess loyalty products, services, and program mechanics to identify marketing, communication, and engagement opportunities.
• Support the development and execution of direct and digital marketing strategies, including loyalty communications delivered through email, digital platforms, in‑store channels, websites, and mobile applications.
• Coordinate with internal teams and external loyalty agencies to ensure accurate setup, execution, and timely delivery of loyalty offers, promotions, and communications.
• Assist in briefing, strategy development, execution, optimization, and post‑campaign analysis of loyalty initiatives to evaluate program effectiveness and performance metrics.
• Contribute to the preparation of reports, briefs, presentations, and summaries related to loyalty program performance, member engagement, and key performance indicators.
• Support the development and maintenance of loyalty communication strategies designed to drive both emotional and functional engagement among loyalty program members.
• Work with marketing, business units, and vendors to ensure compliance with relevant marketing standards, including CASL and data privacy requirements.
• Support personalization initiatives and automated customer communications informed by internal and external data insights.
• Identify opportunities to improve loyalty program mechanics, offer structures, and customer participation.
• Assist in monthly, quarterly, and annual reporting related to loyalty program health, engagement metrics, and strategic objectives.
• Liaise with cross‑functional teams to ensure loyalty initiatives align with broader organizational marketing strategies and customer experience goals.

Minimum qualifications:

• Completion of a university degree or college diploma in Marketing, Business, Communications, Public Relations, or a related field.
• Minimum four (4) years of experience in loyalty marketing, customer relationship management (CRM), or campaign management within a retail or consumer-focused environment, including end-to-end campaign execution (customer journey development, personalized communications, and performance measurement) using customer engagement platforms.
• Minimum three (3) years of experience analyzing customer and campaign data and translating insights into recommendations that support loyalty, retention, and customer engagement strategies.
• Minimum three (3) years of experience working with large customer or member datasets to support segmentation, reporting, and performance insights related to loyalty initiatives.
• Intermediate proficiency in Microsoft Excel or comparable data analysis tools used for reporting, performance tracking, and analysis.

Please apply to this vacancy by emailing your resume to [email protected]

For more information, please contact:
Mailing Address: 12831 Horseshoe Way, Richmond, BC V7A 4X5
Contact Number: 604-448-1134

If you possess the necessary skills and expertise and would like to join an exciting team of professionals,

Apply Now!

London Drugs is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We are committed to building a company that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

We will provide accommodations during the recruitment process upon request.

London Drugs may collect, use, and/or disclose your personal information (including the information in this application) where it is reasonable for establishing, managing or terminating an employment relationship. This includes the use or disclosure of your personal information to persons inside or external to our organization, for the purpose of checking references or gathering other information to support an assessment of your candidacy.