Posted 1 hour ago
Assistant Manager, SFU Tim Hortons, Burnaby
@ Chartwells Higher Education
Burnaby, British Columbia
Overview
Chartwells Higher Education is hiring a full-time Assistant Manager for its SFU Tim Hortons location in Burnaby to support the Unit Manager in running daily operations, leading the team and driving sales, labour and food safety compliance. The role requires at least 2 years of food service or hospitality supervisory experience and flexible availability including early mornings, evenings, weekends and holidays.
Responsibilities:
- Assist Unit Manager in overseeing daily store operations
- Recruit, train, schedule and coach associates
- Deliver customer service and resolve customer concerns
- Manage cash handling, inventory, ordering and reporting
- Ensure food safety, health and safety and brand compliance
Requirements summary:
- Minimum 2 years supervisory or management experience in food service or hospitality
- Experience managing and developing teams
- Starbucks or unionized environment experience an asset
- Experience with inventory, cash handling and labour scheduling
- Proficient in Microsoft Office and point-of-sale systems
- Ability to stand for extended periods and lift up to 25 pounds
Tools & skills
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-11-13
- First seen by our source
- 2026-11-13
- Source record updated
- 2026-11-13
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Food & beverage |
| Experience | 2+ years |
| Management experience | 2+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Schedule | day, evening, holidays, weekends |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Mostly standing |
| Physical demands | physical moderate · lift 25 lb · computer moderate |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Chartwells Higher Education
| Field | Value |
|---|---|
| Open jobs on Jobsy | 206 |
Position Summary
The Assistant Manager supports the Unit Manager in leading the daily operations of the unit, ensuring an exceptional customer experience, operational excellence, and financial performance. This role partners with the Unit Manager to develop and lead a high-performing team, maintain Starbucks brand standards, and create a welcoming environment for customers and associates.
The Assistant Manager assumes leadership responsibilities in the absence of the Unit Manager and plays a key role in coaching, developing, and motivating associates while driving sales, operational efficiency, and food safety compliance.
Key Responsibilities
- Assist the Unit Manager in overseeing daily store operations, ensuring efficient, safe, and profitable performance while maintaining Starbucks operational and customer service standards.
- Recruit, onboard, train, coach, schedule, and develop associates to build a high-performing team, foster engagement, and support a positive, inclusive workplace culture.
- Lead by example to provide outstanding customer service, resolve customer concerns, build positive relationships, and continuously improve the overall customer experience.
- Support the achievement of sales, labour, and profitability goals through effective cash handling, inventory management, ordering, financial reconciliations, reporting, and cost control.
- Ensure compliance with Compass Group policies, Starbucks operating standards, food safety regulations, health and safety requirements, and quality assurance programs through regular monitoring and operational audits.
- Assist with staffing deployment, labour scheduling, promotional initiatives, seasonal launches, workflow management, and store readiness to meet operational and customer demands.
- Assume responsibility for store operations in the absence of the Unit Manager, demonstrating professionalism, sound judgment, accountability, and ethical leadership.
- Build collaborative relationships with customers, campus partners, and internal departments while identifying opportunities to improve operational efficiency, team performance, and business results.
Qualifications
- Minimum 2 years of supervisory or management experience in food services or hospitality; Starbucks experience is considered an asset.
- Demonstrated leadership experience managing and developing teams; management in unionized work environment is considered an asset.
- Strong customer service orientation with a passion for creating exceptional customer experiences.
- Excellent organizational, communication, interpersonal, and conflict-resolution skills.
- Experience with inventory management, cash handling, labour scheduling, and financial reporting.
- Proficient in Microsoft Office (Word, Excel, Outlook) and point-of-sale systems.
- Ability to work in a fast-paced environment while managing multiple priorities.
- Ability to stand for extended periods and lift or carry up to 25 pounds throughout the workday.
- Flexible availability, including early mornings, evenings, weekends, and holidays.
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