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Posted 155 months ago

Avaya Interaction Center ( Technical role ) - PERM

@ system canada technologies

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Toronto, Ontario

On-siteFull-time5+ years experience
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SIGNALS

Overview

System Canada Technologies is hiring a full-time technical subject-matter expert for Avaya Interaction Center contact centre projects. The role programs and configures code and other technical deliverables for clients, working directly with them on solution building and problem solving. The posting states a requirement of 5 to 10 years of technical experience in contact centre technologies.

Responsibilities:

  • Act as SME in programming and configuration of contact centre code and deliverables
  • Provide hands-on technical execution and support in the contact centre environment
  • Liaise with clients on solution building and collaborative problem solving
  • Provide business case input, design recommendations and vendor management

Requirements summary:

  • Undergraduate degree in computer science or technical equivalent
  • 5 to 10 years of technical work experience with ACD, voicemail, UC and CTI
  • Excellent verbal and written communication skills
  • Excellent organizational skills and multi-initiative management
  • Technical designations an asset (Avaya, Nortel, Cisco)

Tools & skills

ACDIVRCTIpredictive dialersPBX
Source and dates

Employer career site / ATS feed · smartrecruiters

Employer posting date
2014-01-29
First seen by our source
2026-10-14
Source record updated
2026-10-21

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SenioritySenior
DepartmentSoftware development
Experience5+ years
Hours per week40 (estimated)
Work settingOffice, Client sites
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish
EducationBachelor’s degree (required)
Fields of studyComputer Science

Summary and details written by AI from the posting; the employer’s posting is the authority.

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system canada technologies

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Job description

Company Description

System Canada resources have a broad range of skills in different technologies. The large skill-set has been made possible by a conscious focus on strengthening our skills base. Every person selected for our team brings something new, something that adds to our offerings. We learn continuously, both on the job and through formal training programs.

Visit us at: http://www.SystemCanada.com

System Canada is an equal opportunity employer.

Job Description

The primary purpose of the role is to act as the SME in programming/configuration of code or other technical deliverables on a project by project basis for various Contact Centre clients.

Specifically, this role involves hands-on and expert technical execution and support in the Contact Centre environment and related components. Further, the incumbent liaises directly with the client, or together with the RM client in solution building and collaborative problem solving.

Secondary roles include business case input, design recommendations, support, and vendor management relating to Contact Centre and Branch Communication solutions.

A Communication Solution consists of environments such as PBX/ACD, Voicemail, ACD Reporting, Call Recording, IVR, CTI, UC bundles, Click to talk, Click to chat, Custom solutions, integrated solutions, and all required Hardware. Responsibilities within each include Design, Programming, Protocol (ie: Voip/TDM/IP Interconnect) as well as physical medium (HW components/load balancing etc). Subject components and relevant client areas continually expand or change over time.

Qualifications

  • Undergraduate Degree in Computer Science or technical equivalent
  • 5 - 10 years technical work experience (ACD, Vmail, UC, embedded languages, CTI integration, predictive dialers, Click to talk, Click to chat)
  • Excellent verbal and written communication skills are essential.
  • Excellent organizational skills and the ability to manage multiple complex initiatives
  • Technical designations an asset (i.e. Avaya, Nortel, Cisco etc)

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