“ACD” jobs in Canada

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• 27d

  ACD, Content

  Toronto, ON

  $100k–$115k/yr

  

  Sid Lee

  8+ YOECandidates need 8+ years of agency experience, a bachelor's degree or diploma, and proven experience managing creative teams. They must show integrated campaign work with social components and fluent English.

  Communication skills, Time management, Meet deadlines

• 5h

  Operations - Area Operations Manager (Guardteck)

  Burnaby, BC

  

  Guardteck Security

  1+ YOECandidates need at least 6 months in the security industry, multi-site 24/7 scheduling experience, and understanding of BC hours-of-work rules. Advanced Excel skills, comfort learning workforce and HR systems, and availability for rotating day and night shifts are required.

  Microsoft Excel, TrackTik, WinTeam, Celayix, ATS, HRIS

• 10h

  Paid Intern

  Raymond, AB

  RemoteFull Time

  C

  Church

  Candidates need proficiency in Microsoft Excel and Power BI, strong organizational and analytical skills, and attention to detail. A post-secondary program in construction, engineering, architecture or building science is preferred, and a valid driver's licence is required.

  Microsoft Excel, Power BI, Asset Collection Database, ACD tools

• 11h

  Functional Systems Specialist/IT Business Analyst

  Toronto, ON

  $44.88–$51.99/hrContract

  

  Randstad Canada

  8+ YOECandidates need 8+ years as a systems or business analyst, with 8+ years of hands-on Genesys Cloud experience including Architect, queues and data actions. They also need contact centre routing and KPI expertise, Agile delivery experience, and strong facilitation and communication skills.

  Genesys Cloud, Visio, Jira, Confluence, HP ALM, SharePoint

• 1d

  Lab Manager, Ref ID, Sus, Resp, Legionella

  Toronto, ON

  Full Time

  OA

  Ontario Agency for Health Protection and Promotion

  6+ YOE5+ MgmtCandidates need a current CMLTO practising certificate in good standing, six years of relevant lab experience and five years of progressive management experience. Strong written and oral communication, leadership and organizational skills are required, with microbiology registration and lean or Six Sigma experience as assets.

  Project management software, Database software, E-mail

• 1d

  Information Technology Manager

  Brantford, ON

  On-siteFull Time

  

  KeepRite Refrigeration: KeepRite Refrigeration, is the leading North American manufacturer of commercial refrigeration products that are designed and engineered to deliver…

  5+ YOECandidates need a technologist or technician diploma, about 5 years of related experience and prior supervisory experience. Strong skills in RPG, CL, SQL and IBMi, plus experience with Windows Server and REST web services, are expected.

  Microsoft Windows Server, Microsoft Exchange Server, Jobscope, Kronos, TL Ashford, ACOM

• 2d

  Senior Full Stack Java Engineer - Workforce Management (WFM)

  Ontario

  RemoteFull Time

  M

  Miratech

  8+ YOECandidates need 8+ years of full stack development, strong Java and Spring Boot skills, and solid React or Angular with TypeScript. Knowledge of workforce management concepts, REST API and microservice design, and PostgreSQL is required, while contact center or Amazon Connect experience is a strong advantage.

  Java, Spring Boot, React, TypeScript, Node.js, PostgreSQL

  2d

  Senior Full Stack Java Engineer - Workforce Management (WFM)

  Mississauga, ON

  RemoteFull Time

  M

  Miratech

  8+ YOECandidates need 8+ years of full stack development, strong Java and Spring Boot skills, and solid React or Angular with TypeScript. Knowledge of workforce management concepts, REST API and microservice design, and PostgreSQL is required, while contact center or Amazon Connect experience is a strong advantage.

  Java, Spring Boot, React, TypeScript, Node.js, PostgreSQL

  2d

  Senior Full Stack Java Engineer - Workforce Management (WFM)

  Richmond Hill, ON

  RemoteFull Time

  M

  Miratech

  8+ YOECandidates need 8+ years of full stack development, strong Java and Spring Boot skills, and solid React or Angular with TypeScript. Knowledge of workforce management concepts, REST API and microservice design, and PostgreSQL is required, while contact center or Amazon Connect experience is a strong advantage.

  Java, Spring Boot, React, TypeScript, Node.js, PostgreSQL

  2d

  Senior Full Stack Java Engineer - Workforce Management (WFM)

  Brampton, ON

  RemoteFull Time

  M

  Miratech

  8+ YOECandidates need 8+ years of full stack development, strong Java and Spring Boot skills, and solid React or Angular with TypeScript. Knowledge of workforce management concepts, REST API and microservice design, and PostgreSQL is required, while contact center or Amazon Connect experience is a strong advantage.

  Java, Spring Boot, React, TypeScript, Node.js, PostgreSQL

  3d

  Senior Routing Engine Developer (CX Platform)

  Toronto, ON

  RemoteFull Time

  M

  Miratech

  8+ YOECandidates need 8+ years of software engineering experience, with expert Java and Spring Boot skills and experience building distributed, low-latency systems. Contact center routing knowledge, such as ACD, skill-based and priority routing, is required.

  Java, Spring Boot, PostgreSQL, Kafka, RabbitMQ, Kubernetes

  3d

  Senior Routing Engine Developer (CX Platform)

  Winnipeg, MB

  RemoteFull Time

  M

  Miratech

  8+ YOECandidates need 8+ years of software engineering experience, with expert Java and Spring Boot skills and experience building distributed, low-latency systems. Contact center routing knowledge, such as ACD, skill-based and priority routing, is required.

  Java, Spring Boot, PostgreSQL, Kafka, RabbitMQ, Kubernetes

  3d

  Senior Routing Engine Developer (CX Platform)

  Edmonton, AB

  RemoteFull Time

  M

  Miratech

  8+ YOECandidates need 8+ years of software engineering experience, with expert Java and Spring Boot skills and experience building distributed, low-latency systems. Contact center routing knowledge, such as ACD, skill-based and priority routing, is required.

  Java, Spring Boot, PostgreSQL, Kafka, RabbitMQ, Kubernetes

  3d

  Senior Routing Engine Developer (CX Platform)

  Calgary, AB

  RemoteFull Time

  M

  Miratech

  8+ YOECandidates need 8+ years of software engineering experience, with expert Java and Spring Boot skills and experience building distributed, low-latency systems. Contact center routing knowledge, such as ACD, skill-based and priority routing, is required.

  Java, Spring Boot, PostgreSQL, Kafka, RabbitMQ, Kubernetes

  3d

  Senior Routing Engine Developer (CX Platform)

  Brampton, ON

  RemoteFull Time

  M

  Miratech

  8+ YOECandidates need 8+ years of software engineering experience, with expert Java and Spring Boot skills and experience building distributed, low-latency systems. Contact center routing knowledge, such as ACD, skill-based and priority routing, is required.

  Java, Spring Boot, PostgreSQL, Kafka, RabbitMQ, Kubernetes

  3d

  Senior Routing Engine Developer (CX Platform)

  Vancouver, BC

  RemoteFull Time

  M

  Miratech

  8+ YOECandidates need 8+ years of software engineering experience, with expert Java and Spring Boot skills and experience building distributed, low-latency systems. Contact center routing knowledge, such as ACD, skill-based and priority routing, is required.

  Java, Spring Boot, PostgreSQL, Kafka, RabbitMQ, Kubernetes

  3d

  Senior Routing Engine Developer (CX Platform)

  Ottawa, ON

  RemoteFull Time

  M

  Miratech

  8+ YOECandidates need 8+ years of software engineering experience, with expert Java and Spring Boot skills and experience building distributed, low-latency systems. Contact center routing knowledge, such as ACD, skill-based and priority routing, is required.

  Java, Spring Boot, PostgreSQL, Kafka, RabbitMQ, Kubernetes

  3d

  Senior Routing Engine Developer (CX Platform)

  Montréal, QC

  RemoteFull Time

  M

  Miratech

  8+ YOECandidates need 8+ years of software engineering experience, with expert Java and Spring Boot skills and experience building distributed, low-latency systems. Contact center routing knowledge, such as ACD, skill-based and priority routing, is required.

  Java, Spring Boot, PostgreSQL, Kafka, RabbitMQ, Kubernetes

  12d

  Senior Full Stack Java Engineer - Workforce Management (WFM)

  Remote in Canada

  RemoteFull Time

  M

  Miratech

  8+ YOECandidates need 8+ years of full stack development, strong Java and Spring Boot skills, and solid React or Angular with TypeScript. Knowledge of workforce management concepts, REST API and microservice design, and PostgreSQL is required, while contact center or Amazon Connect experience is a strong advantage.

  Java, Spring Boot, React, TypeScript, Node.js, PostgreSQL

• 3d

  Avaya Aura Security Remediation Consultant

  Remote in Canada

  $36–$43/hrRemoteTemporary

  

  Anovia

  5+ YOECandidates need 5+ years of hands-on Avaya Aura administration, 3+ years of Red Hat Enterprise Linux administration, and experience installing Avaya Security Service Packs on Aura appliances. Strong change management discipline and fluent English are also required.

  Avaya Aura Communication Manager, Application Enablement Services, Device Services, Red Hat Enterprise Linux

• 7d

  Bilingual IVR Automation tester

  Toronto, ON

  AN

  Astra North Infoteck Inc.

  4+ YOECandidates need 4 to 6 years of QA experience, strong hands-on Cyara Velocity skills, and knowledge of IVR, telephony (SIP, call routing) and contact centre testing. Genesys Cloud CX experience is preferred.

  Cyara Velocity, Genesys Cloud CX, Genesys Architect, Cyara Cruncher Pulse

• 8d

  Associate Creative Director

  Canada

  

  Monks

  Candidates need a portfolio of high-craft advertising storytelling plus strong generative AI work across stills and video. Monks wants deep fluency in tools such as ComfyUI and Runway, a background in VFX software such as After Effects or Blender (highly desirable), and a clear teaching and presentation style.

  ComfyUI, Runway, Flow, Weave, After Effects, Nuke

• 11d

  Senior Business Analyst, Contact Centers / Analyste d’affaires senior, centres de contact

  Montréal, QC

  CI

  CallTower Inc

  10+ YOEConnaissance approfondie de Five9, Genesys Cloud, Webex ou PureConnect; Au moins 10 ans en centre de contact et 5 ans en analyse d'affaires; Maîtrise du français et de l'anglais, à l'oral et à l'écrit

  Visio, draw.io, Five9, Genesys Cloud, Webex Contact Center, Genesys PureConnect

• 12d

  Five9 Configurator

  Remote in Canada

  RemoteContract

  

  Querentia Inc.

  Candidates need strong hands-on Five9 configuration experience, especially with Agent Assist AI. They should also have advanced IVR and routing skills, CRM integration experience, and solid telephony troubleshooting knowledge.

  Five9 Studio, Five9 Admin Console, Salesforce, ServiceNow, Zendesk, OpenSearch

12 companies