Bell Staff Co-Op Intern

Title:Bell Staff Co-Op Internship

Reports to:Bell Captain

Job Type:Full time Seasonal (April through October)

Location: Inverness, Nova Scotia, B0E 1N0

About Cabot Cape Breton

Located on over a mile of sandy beach along the coast of Cape Breton, Nova Scotia—and nestled between the Atlantic Ocean and the picturesque town of Inverness. Cabot Cape Breton features 47 holes of exhilarating golf and one of the best resort experiences in Canada. With two acclaimed World Top 100 courses, a 11-hole short course, 72 rooms of award-winning accommodation at Cabot Links Lodge, 19 upscale Golf Villas, 30 luxury homes, and exquisite dining in three on-site restaurants, Cabot Cape Breton is intended to excite and inspire at every turn.

We are seeking out purpose driven and passionate people who embrace Cabot’s values. Our #cabotcrew brings their unique spirit and individual character and shows up with all their heart to create a warm welcome to a magical place where remarkable memories are made.

If you join our team, you will live our values:

Confidence, Authenticity, Humility, Warmth

Position Overview

As a Bell Staff Co-Op Intern at Cabot Cape Breton, you will play a vital role in providing exceptional guest service from the moment they arrive. Your responsibilities include warmly welcoming guests, assisting with their luggage, and escorting them to their accommodations with a friendly and professional demeanour. You will also provide information about the resort's facilities and services, ensuring guests have a smooth and enjoyable experience. Additionally, you may assist with transportation arrangements, coordinate luggage storage, and help with special requests. Your attention to detail, excellent communication skills, and willingness to go the extra mile will contribute to creating a positive first impression, setting the stage for a memorable stay at Cabot Cape Breton. This is an opportunity to gain real world experience at one of Canada’s leading hospitality brands, working side by side on the front lines with other hotel operations professionals.

You will thrive in this role if you enjoy:

• Guest Interaction: Take satisfaction in providing warm, courteous, and helpful assistance to guests, making them feel welcome and ensuring their needs are met promptly and with a smile.
• Physical Activity: Enjoy being physically active, as the role often involves lifting and carrying luggage, escorting guests to their rooms, and managing various tasks that require physical stamina.
• Detail-Oriented Tasks: Find fulfilment in paying attention to details, ensuring accurate handling of guests' belongings, and maintaining cleanliness and orderliness in designated areas.
• Local Knowledge: Have an interest in knowing about local attractions and dining options. Enjoy sharing this knowledge with guests, providing recommendations, and enhancing their overall experience.
• Team Collaboration: Thrive in a team-oriented environment, collaborating effectively with other bell staff members and hotel staff. Enjoy coordinating efforts to ensure seamless service and a positive atmosphere for guests.

Preferred qualifications and skills:

• Enrollment in a hotel or hospitality training program at a post-secondary institution
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Valid driver’s license
• Verbal and written communication skills

Requirements of the role you should be aware of:

• Based on the nature of our business and the service we provide to our guests, to work with us, you must consent to a criminal background check as a condition of employment and an additional criminal background check every two years.
• As a seasonal resort business, you can anticipate a schedule that will involve day, evening, night, and weekend work.
• There may be interactions with patrons who are impaired.
• Long periods of standing waiting for guests to arrive.
• Occasionally working outdoors in all weather conditions.
• Lifting and carrying golf clubs and luggage up to 50 lbs with occasional weight of 75
• Occasional ascending and descending of stairs and ramps.
• Occasional kneeling, scooping, pushing, pulling, bending, crouching, crawling and twisting.
• To provide the best service to our guests, you should be able to drive a golf cart with luggage and passengers.

Our Benefits

• Access to learning & training opportunities to build your career.