Front Desk Co-Op Intern

Title:Front Desk Co-op Internship

Reports to:Front Desk Supervisor

Job Type:Full Time Seasonal (April through October)

Location: Inverness, Nova Scotia, B0E 1N0

About Cabot Cape Breton

Located on over a mile of sandy beach along the coast of Cape Breton, Nova Scotia—and nestled between the Atlantic Ocean and the picturesque town of Inverness. Cabot Cape Breton features 46 holes of exhilarating golf and one of the best resort experiences in Canada. With two acclaimed World Top 100 courses, an 11-hole short course, 72 rooms of award-winning accommodation at Cabot Links Lodge, 19 upscale Golf Villas, over 40 luxury homes, and exquisite dining in three on-site restaurants, Cabot Cape Breton is intended to excite and inspire at every turn.

We are seeking out purpose driven and passionate people who embrace Cabot’s values. Our #cabotcrew brings their unique spirit and individual character and shows up with all their heart to create a warm welcome to a magical place where remarkable memories are made.

If you join our team, you will live our values:

Confidence, Authenticity, Humility, Warmth

Position Overview

As a Front Desk Co-Op Intern at Cabot Cape Breton, you will be the first point of contact for our guests, embodying the spirit of hospitality and professionalism. You will work alongside our Front Desk Agents and other team members, warmly welcoming guests, assisting with check-in and check-out procedures, and providing essential information about the resort and its amenities. You will handle reservations, answer phone inquiries, and address guest requests with efficiency and courtesy. Attention to detail is key as you ensure accurate billing and maintain up-to-date guest records. This is an opportunity to gain real world experience at one of Canada’s leading hospitality brands, working side by side on the front lines with other hotel operations professionals.

You will thrive in this role if you enjoy:

• Customer Interaction: Take satisfaction in providing exceptional customer service, engaging with guests in a friendly and professional manner, and assisting them with inquiries, check-ins, and check-outs.
• Problem-Solving: Embrace the challenge of addressing guest concerns and resolving issues promptly and effectively. Enjoy finding solutions to ensure guest satisfaction.
• Organization: Appreciate managing reservations, keeping track of room availability, and handling paperwork accurately. Enjoy maintaining an organized and efficient front desk area.
• Multitasking: Find fulfilment in handling multiple tasks simultaneously, such as answering phone calls, managing reservations, and assisting guests. Enjoy staying composed and efficient in a fast-paced environment.
• Product Knowledge: Have an interest in knowing about the resort's amenities, services, and local attractions. Enjoy sharing this knowledge with guests, providing recommendations, and enhancing their overall experience.

Preferred qualifications and skills:

• Enrollment in a hotel or hospitality training program at a post-secondary institution
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Requirements of the role you should be aware of:

• Based on the nature of our business and the service we provide to our guests, to work with us, you must consent to a criminal background check as a condition of employment and an additional criminal background check every two years.
• As a seasonal resort business, you can anticipate a schedule that will involve day, evening, night, and weekend work.
• Based on the nature of this position, you would experience long periods of guest interactions.
• There may be interactions with patrons who are impaired.
• There are periods of time where you are standing, waiting for guests to arrive.
• Occasionally working outdoors in all weather conditions.
• Lifting and carrying golf clubs and luggage up to 50 lbs with occasional weight of 75.
• Occasional ascending and descending of stairs and ramps.

Our Benefits

• Access to learning & training opportunities to build your career.
• $10 green fees
• Complimentary Family Golf Round
• Complimentary daily free lunch
• Friends and Family Rates for Golf and Lodging
• Discounts in our Retail Shops & Restaurants
• Access to our Employee Assistance Program
• Subsidized Team Housing, based on availability.
• Healthcare benefits for permanent and returning seasonal team members.