Bilingual Associate, Sales and Customer Service

Our employer partner is an Insurance company and currently looking to add an experienced Bilingual Associate, Sales and Customer Service to their team!

Job Overview:

The Bilingual Associate, Sales and Customer Service provides personalized insurance advice and support to customers seeking home and auto insurance solutions. The role involves understanding customer needs, explaining insurance products, recommending suitable coverage, and delivering excellent service in both English and French. Training and mentorship are provided, along with the opportunity to obtain an insurance licence and advance professionally.

Key Responsibilities:

• Assist customers with selecting appropriate home and auto insurance coverage based on their needs and circumstances.

• Respond to inbound customer calls, answer product-related questions, and provide accurate information about available insurance solutions.

• Assess customer needs and recommend suitable products, services, and coverage options.

• Build positive customer relationships through active listening, empathy, and effective communication.

• Explain insurance options clearly to help customers make informed decisions.

• Contribute to the development and implementation of new initiatives to improve customer service and business operations.

• Collaborate with team members while managing individual responsibilities and customer inquiries.

• Maintain service quality and professionalism while handling multiple tasks and working in a fast-paced environment.

• Complete the required provincial insurance licensing examination and training.

Qualifications:

• At least one year of experience in a customer service, sales, or similar client-facing role.

• Fluency in both English and French, with the ability to regularly serve customers in both languages.

• Strong verbal communication, active listening, and interpersonal skills.

• A customer-focused approach with the ability to understand needs and provide appropriate recommendations.

• Ability to work independently and collaboratively as part of a team.

• Strong multitasking, problem-solving, and time-management skills, including the ability to remain calm under pressure.

• Proficiency with computers and the ability to navigate multiple systems simultaneously.

• Willingness to complete the required provincial examination to obtain an insurance licence.

• Eligibility to work in Canada; previous Canadian work experience is not required.

We thank all applicants interested in this opportunity; however, please note that only selected candidates will be contacted regarding next steps.

Recruitment Transparency & Compliance Statement

Jumpstart Refugee Talent advertises Ontario-based employment opportunities in alignment with the Employment Standards Act (ESA) job posting requirements effective January 1, 2026.

As a third-party sourcing organization, Jumpstart reviews publicly advertised postings to support compliance with applicable requirements, including:

• Review of compensation disclosures

• Prohibition on “Canadian experience” requirements

• Disclosure of artificial intelligence use (where applicable)

• Maintenance of posting records for compliance purposes

• Procedures to identify and address potentially fraudulent or misleading job postings

Jumpstart does not conduct hiring or make employment decisions. Employers remain responsible for final recruitment processes and employment determinations.