Posted 4 months ago
Bilingual Client Success Specialist
@ UniUni
Vancouver, British Columbia
Overview
UniUni is hiring a bilingual Client Success Specialist for full-time work supporting last-mile parcel delivery clients. The role monitors delivery quality metrics, handles customer inquiries and service tickets, resolves exceptions and disputes, and analyzes data to improve processes. Mandarin and English fluency is required, and overtime may be needed during e-commerce peak seasons.
Responsibilities:
- Monitor last-mile delivery quality and metrics
- Respond to customer inquiries and service tickets
- Assist with exceptions and disputes
- Analyze data and drive process improvements
- Coordinate with operations, product and sales teams
Requirements summary:
- Strong Mandarin and English communication skills
- Logistics experience, e-commerce preferred
- Customer service and problem-solving ability
- Excel data modeling and reporting
- Stakeholder management experience is a plus
Tools & skills
Source and dates
Employer career site / ATS feed · rippling
- Employer posting date
- 2026-07-22
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Schedule | overtime |
| Work setting | Office, Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, Mandarin |
Summary and details written by AI from the posting; the employer’s posting is the authority.
UniUni
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
We Deliver the Goods.
Full company description
Founded in 2019 and headquartered in Richmond, B.C., Canada, UniUni is a leading technology-enabled logistics company revolutionizing the last-mile delivery landscape for the e-commerce industry. As a platform that seamlessly integrates advanced technology with efficient delivery solutions, UniUni enables businesses to provide a superior online shopping experience, ensuring unparalleled efficiency and customer satisfaction. UniUni serves a diverse range of clients—from e-commerce platforms to online retailers and brands—and offers exceptional service across North America.
- LinkedIn followers
- 43,462
- People associated on LinkedIn
- 804
- Reported office locations
- 10271 Shellbridge Way, Richmond, British Columbia V6X 2W8, CA
- Business categories
- E-Commerce
- Delivery
- Delivery Service
- Other recorded names
- UniUni
- UniUni Logistics
- Profile identifies a recruitment agency
- No
- Reported total investment
- 290,000,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Founded in 2019 and headquartered in Richmond, B.C., Canada, UniUni is a leading technology-enabled logistics company revolutionizing the last-mile delivery landscape for the e-commerce industry. As a platform that seamlessly integrates advanced technology with efficient delivery solutions, UniUni enables businesses to provide a superior online shopping experience, ensuring unparalleled efficiency and customer…
| Field | Value |
|---|---|
| Industry | Freight and Package Transportation |
| Company size | 501-1,000 employees |
| Headquarters | Richmond, British Columbia |
| Organization type | Privately Held |
| Year founded | 2019 |
| Open jobs on Jobsy | 9 |
| View page |
About UniUni
UniUni is an international leader in last-mile logistics, delivering tens of millions of parcels annually across Canada and rapidly expanding in the United States. Founded in 2019, UniUni’s tech-driven innovation and crowdsourcing delivery model offer fast, economical, and reliable services to local, domestic, and international e-commerce clients.
About the role？
1.负责尾程小包派送质量的全流程跟踪与监控，包括上网率、妥投率、妥投时效等关键指标，并为客户提供定制化的绩效报告。
o Monitor and track last-mile delivery quality, including key metrics such as scanning rate, delivery success rate, and timeliness; provide customized performance reports to clients.
2.高效响应客户咨询，及时处理服务工单，确保客户问题得到闭环解决。
o Efficiently respond to customer inquiries and handle service tickets to ensure timely resolution.
3.协助处理异常情况及纠纷。
o Assist in handling exceptions and disputes.
4.搭建并维护客户与内部团队（如运营、产品、销售等）的良好协作关系。
o Build and maintain strong collaborative relationships between clients and internal teams (e.g., operations, product, sales).
5.通过数据分析识别服务环节中的问题，推动流程优化并定期输出改进报告。
o Use data analysis to identify issues in service processes, drive continuous improvement, and generate regular reports.
6.适应跨时区沟通，支持跨境电商物流旺季加班需求。
o Support cross-time zone communication and overtime work during peak seasons of e-commerce logistics.
任职要求 / Qualifications
具备优秀的中英文沟通能力（书面和口语），能够与国内外客户流畅对接。
o Strong Mandarin and English communication skills (both written and spoken), capable of engaging effectively with China based and overseas clients.
具有物流行业经验，尤其是电商物流领域经验者优先。
o Experience in logistics, particularly in e-commerce logistics, is preferred.
客户服务意识突出，具备出色的问题解决能力和抗压能力。
o Strong customer service mindset, problem-solving skills, and ability to work under pressure.
具备数据处理和分析能力，熟练使用Excel进行数据建模和报表制作。
o Proficient in data processing and analysis; skilled in Excel for data modeling and reporting.
具备优秀的跨部门协作能力和时间管理能力，能同时处理多项任务。
o Excellent cross-functional collaboration and time management skills, with the ability to multitask effectively.
有利益相关方管理或团队协作经验者优先。
o Experience in stakeholder management or team collaboration is a plus.
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