Posted 17 days ago
Bilingual Customer Service Representative
@ Recrute Action
Quebec
Overview
Recrute Action is hiring a bilingual customer service representative for an insurance client, a 5-month full-time contract at $25 an hour. The role handles retirement and investment inquiries across Canada, with a hybrid arrangement of 3 office days a week and a rotating weekday schedule from 8:00 am to 8:00 pm.
Pay:
$25 an hour
Responsibilities:
- Resolve complex client service requests at first contact
- Provide retirement product and policy information
- Process transactions and complete client forms
- Report recurring client concerns and recommend improvements
- Manage multiple cases in a high-volume environment
Requirements summary:
- 1 year of contact centre work experience
- Bilingual in French and English
- Knowledge of business policies and procedures
- Post-secondary education with certification preferred
Tools & skills
Source and dates
Source type not verified · zoho
- Employer posting date
- 2026-10-20
- First seen by our source
- 2026-10-19
- Source record updated
- 2026-10-26
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 37.5 |
| Schedule | day, evening |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Education | College diploma (preferred) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Recrute Action
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Finding the right talent for the right company; finding the right company for the right talent
Full company description
Our mission: Recruit Action provides quality recruitment services through support and a personalized approach for both job seekers and businesses. Doing business with Recruit Action ensures: • Peace of mind • Professional, personalized, and courteous service • Follow-ups according to your needs (daily or weekly) • A partnership • Working with passionate head hunters who have a thorough knowledge of the job market • Service focused on quality Our success is linked to the success of both our corporate clients and job seekers, whom we consider as partners. • We offer a specialized service and we understand the needs of our customers. • We recognize that today's market is complex and requires personalized services. • We understand the importance for companies to hire a person who shares the organization's values. • We understand the importance for job seekers to find the job that’s right for them in the long term.
- LinkedIn followers
- 12,348
- People associated on LinkedIn
- 11
- Reported office locations
- 3 Place Ville-Marie, 4ième étage, Montréal, Québec H3B 2e3, CA
- Business categories
- Consulting
- Recruiting
- Staffing Agency
- Other recorded names
- Recruit Action inc.
- Recrute Action
- Specialties
- Recrutement
- Chasseur de tête
- mandats contractuels
- and mandats permanents
- Profile identifies a recruitment agency
- Yes
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Our mission: Recruit Action provides quality recruitment services through support and a personalized approach for both job seekers and businesses. Doing business with Recruit Action ensures: • Peace of mind • Professional, personalized, and courteous service • Follow-ups according to your needs (daily or weekly) • A partnership • Working with passionate head hunters who have a thorough knowledge of the job market •…
| Field | Value |
|---|---|
| Industry | Staffing and Recruiting |
| Company size | 2-10 employees |
| Headquarters | Montréal, Québec |
| Organization type | Partnership |
| Year founded | 2009 |
| Specialties | RecrutementChasseur de têtemandats contractuelsand mandats permanents |
| Open jobs on Jobsy | 38 |
| View page |
Bilingual Customer Service Representative
Bring your passion for customer service to the insurance sector for our client and be part of a dynamic, collaborative environment serving clients across Canada. This opportunity offers the chance to build meaningful relationships, expand your knowledge of financial products, and contribute to a positive customer experience every day.
What is in it for you:
• Hourly salary of $25.
• 5-month contract.
• Full-time position: 37.5 hours per week.
• Hybrid work, with 3 days per week in the office.
• Rotating weekday schedule, 8:00 am to 8:00 pm.
Responsibilities:
• Handle increasingly complex client service requests accurately and thoroughly at the initial point of contact.
• Provide accurate and complete information on retirement products and respond to inquiries regarding retirement and investment policies.
• Use multiple administrative systems to resolve inquiries within defined service standards.
• Assist customers with completing appropriate forms and other policy requirements.
• Process transactions on behalf of clients when required.
• Identify and report recurring client concerns and recommend strategies to resolve issues and improve the service experience.
• Recommend client-centered resolutions and initiate exceptions within established guidelines.
• Identify opportunities and recommend improvements to operational processes and practices.
• Build positive customer relationships while contributing to a collaborative team and delivering excellent customer service.
• Maintain current knowledge of company policies, procedures, processes, systems, and products.
• Meet expectations related to productivity, accuracy, compliance, and service excellence.
• Confidently manage unclear or unfamiliar client expectations and differing opinions or personalities.
• Manage multiple cases effectively in a high-volume, fast-paced environment.
• Serve as a liaison between customers and other teams to support responsive, high-quality service.
• Participate in process improvement activities and departmental or divisional initiatives.
• Work within established timelines, including shifts, breaks, call lengths, and constructive feedback.
What you will need to succeed:
Required qualifications
• 1 year of work experience in a contact center.
• Customer service focus and skills.
• Knowledge of business policies, procedures, and concepts.
• Bilingual in French and English to serve clients across Canada.
Preferred qualifications
• Post-secondary education with industry certification, or equivalent work experience.
Soft skills
• Ability to build positive relationships between customers and the company.
• Commitment to achieving high levels of service excellence.
• Ability to work independently or with minimal direction within a team.
• Analytical and problem-solving skills.
• Ability to take responsibility and ownership through resolution.
• Ability to organize, prioritize, and multitask effectively.
• Ability to collaborate effectively with teams and peers.
Why Recruit Action?
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.
Journal
Only you can see this. Kept on this device, and in your account when you sign in.