Posted yesterday
Bilingual (FRENCH) Call Centre Agent
@ Altis
Remote in Canada
Overview
Altis is hiring a bilingual English and French call centre agent on a fully remote 6-month contract, with potential for extension. About 75% of the role is troubleshooting technical issues such as browser, cache, cookie and access problems, plus CRM and program registration support. The posting states a consistent schedule provided well in advance and a chance to move into a permanent position.
Pay:
Up to $22 an hour
Responsibilities:
- Dépanner les problèmes techniques (navigateur, cache, témoins, accès)
- Soutenir les utilisateurs pour le CRM et les processus d'inscription
- Répondre aux appels et courriels en anglais et en français
- Enquêter sur les problèmes et escalader au besoin
Requirements summary:
- 3 à 5 ans d'expérience en centre d'appels ou soutien à la clientèle
- Excellentes compétences de communication écrite et orale en anglais et en français
- Aisance à dépanner les problèmes informatiques de base
- Expérience CRM un atout, Microsoft Dynamics 365 un plus
Tools & skills
Source and dates
Employer career site / ATS feed · careerpage
- Employer posting date
- 2026-11-12
- First seen by our source
- 2026-11-13
- Source record updated
- 2026-11-13
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 3+ years |
| Travel | air: none · ground: none |
| Work setting | Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Background checks | criminal record |
| Encouraged to apply | Women, Racialized people, Indigenous peoples, People with disabilities, 2SLGBTQ+ |
| Perks mentioned | Flexible hours |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Altis
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Connecting top talent to meaningful work across Canada
Full company description
Since 1989, Altis has been a Canadian staffing leader and is one of Canada’s largest independent staffing firms, connecting top talent to meaningful work across industries and sectors. More than just your staffing firm, we’re your staffing partner. Our specialized, expert recruiters consult with you to understand your sector and specific talent needs, and then source the most qualified candidates, from entry-level to executive management, at the most competitive rates. Every year, we place more than 4,000 experienced candidates nationwide, fueling our clients’ businesses while building careers worth celebrating.
- LinkedIn followers
- 289,738
- People associated on LinkedIn
- 269
- Reported office locations
- 102 Bank St, Suite 300, Ottawa, ON K1P 5N4, CA
- 330 Bay Street, Suite 700, Toronto, ON M5H 2S8, CA
- 905 West Pender St, Suite 405, Vancouver, British Columbia V6C 1L6, CA
- Other recorded names
- Altis
- Specialties
- staffing
- recruitment
- IT staffing
- F&A staffing
- and Administration & Support staffing
- Profile identifies a recruitment agency
- Yes
Since 1989, Altis has been a Canadian staffing leader and is one of Canada’s largest independent staffing firms, connecting top talent to meaningful work across industries and sectors. More than just your staffing firm, we’re your staffing partner. Our specialized, expert recruiters consult with you to understand your sector and specific talent needs, and then source the most qualified candidates, from entry-level…
| Field | Value |
|---|---|
| Industry | Staffing and Recruiting |
| Company size | 51-200 employees |
| Headquarters | Ottawa, ON |
| Organization type | Privately Held |
| Year founded | 1989 |
| Specialties | staffingrecruitmentIT staffingF&A staffingand Administration & Support staffing |
| Open jobs on Jobsy | 408 |
| View page |
Location: Canada, Fully Remote
Language: Bilingual English and French, both written and spoken
Duration: 6-month contract with potential for extension
Background Check Requirement: Background check required
About the Opportunity
Join a people-focused organization where youll support customers and internal teams by solving technical issues, answering questions, and helping users navigate digital systems. This is not a traditional call centre role. While youll handle customer interactions, approximately 75% of the position focuses on troubleshooting and resolving technical issues.
Youll work as part of a collaborative team supporting users through CRM and program registration processes, with plenty of opportunities to learn and take initiative. The ideal candidate is curious, technically comfortable, and motivated to investigate problems rather than simply redirecting customers.
Whats In It for You
Enjoy the flexibility of a fully remote role, a consistent schedule provided well in advance, and the opportunity to grow into a permanent position. Youll receive structured training and hands-on coaching, with the chance to build your technical support and customer service skills.
Your Responsibilities
Youll troubleshoot common technical issues, including browser, cache, cookie, and access-related concerns.
Youll support customers and internal users with CRM functionality, registration processes, and program-related systems.
Youll respond to incoming calls and inquiries in both English and French, identifying issues and providing clear, practical solutions.
Youll investigate problems, ask the right questions, and determine when further escalation is required.
Youll collaborate with team members to resolve more complex technical or customer service issues.
Youll maintain a positive, solutions-focused approach while supporting users with varying levels of technical comfort.
Skills and Qualifications
35 years of call centre or customer support experience, ideally in a technical or troubleshooting-focused environment
Bilingual English and French communication skills, both written and spoken
Strong technical skills and confidence troubleshooting basic computer, browser, and system issues
Excellent communication skills, with the ability to explain technical information clearly
A proactive, motivated mindset with strong initiative and follow-through
Strong email communication skills and a genuine interest in troubleshooting
Experience with CRM systems is an asset, with Microsoft Dynamics 365 considered a plus
Note from the Hiring Manager
Were looking for someone who is motivated to learn, takes initiative, and genuinely enjoys troubleshooting. The right person will be dependable, curious, and willing to dig into an issue until they find a solution.
Why Partner with Altis
If youve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if youre a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.
We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.
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