Posted 4 days ago
Bilingual Help Desk/Application Support, D365 F+O
@ Robert Half
Mississauga, Ontario
Overview
Robert Half is hiring a bilingual Help Desk and Application Support specialist on a temporary contract in Ontario. The role combines first- and second-level end-user technical support with front-line support for Dynamics 365 Finance & Operations and Customer Engagement. The posting states a minimum of 2 years of help desk, desktop or application support experience.
Pay:
$30–$45 an hour
Responsibilities:
- Offrir un soutien technique de premier et deuxième niveau aux utilisateurs
- Gérer les demandes de service dans le système de billetterie
- Soutenir l'intégration et le départ des employés, incluant les comptes Active Directory
- Assurer le soutien de premier niveau pour Dynamics 365 F&O et CE
- Maintenir la documentation de soutien à jour
Requirements summary:
- Minimum de 2 ans d'expérience en soutien informatique
- Communication bilingue français et anglais
- Expérience pratique avec Active Directory, Microsoft 365 et Windows
- Connaissance des processus de centre de services
- Expérience de soutien à Dynamics 365 F&O ou CE
Tools & skills
Source and dates
Employer career site / ATS feed · careerpage
- Employer posting date
- 2026-11-02
- First seen by our source
- 2026-10-26
- Source record updated
- 2026-11-03
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Robert Half
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
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Full company description
🔒 At Robert Half, we prioritize your security—if you believe you've encountered a scam or fraudulent recruiter, please report it immediately to https://www.roberthalf.com/us/en/fraud-alert. All Robert Half recruiters communicate using their corporate email address, ending in roberthalf.com. 👋 Welcome to Robert Half. We're the world’s first and largest specialized talent solutions firm, connecting opportunities at great companies with highly skilled job seekers. We provide dynamic contract, temporary, and permanent placement solutions across finance, accounting, technology, marketing, creative, legal, and administrative sectors. 🏆 In the last 12 months, Robert Half has been recognized as one of America’s Most Innovative Companies by Fortune, and with Protiviti, has been named one of the Fortune® World's Most Admired Companies™ and 100 Best Companies to Work For. 🏦 Traded on the New York Stock Exchange (symbol: RHI), we’re at the forefront of innovation in talent acquisition.
- LinkedIn followers
- 4,724,671
- People associated on LinkedIn
- 27,769
- Reported office locations
- 2884 Sand Hill Road Suite 200, Menlo Park, CA 94025, US
- 2613 Camino Ramon, San Ramon, California 94583, US
- Robert Half International, Avenue Louise, 250 - 5th floor, Brussels, 1050, BE
- Robert Half International, 10th floor, The Shard, 32 London Bridge Street, London, London SE1 9SG, GB
- Robert Half International, Av. Dr. Cardoso de Melo, 1184, 11° andar, Sao Paulo, SP 04548-004, BR
- Robert Half International, Level 24, 1 Martin Place, Sydney, NSW 2000, AU
- 140 William St, Melbourne, VIC 3000, AU
- Avenida Doutor Cardoso de Melo 1184, São Paulo, BR
- 2613 Camino Ramon, San Ramon, CA 94583, US
- 20, Avenue André Prothin, Tour Europlaza, Courbevoie, Île-de-France 92400, FR
- Business categories
- Skill Assessment
- Human Resources
- Information Technology
- Employment
- Consulting
- Recruiting
- Marketing
- Security
- Advertising
- Staffing Agency
- Other recorded names
- Robert Half
- Robert Half
- Specialties
- consulting services
- accounting jobs
- finance jobs
- administrative jobs
- legal jobs
- IT jobs
- recruitment
- recruitment agency
- creative jobs
- staffing
- hiring
- employment agency
- contract talent
- contract professionals
- talent solutions
- contract employment
- permanent placement
- customer support jobs
- and marketing jobs
- Profile identifies a recruitment agency
- Yes
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
🔒 At Robert Half, we prioritize your security—if you believe you've encountered a scam or fraudulent recruiter, please report it immediately to https://www.roberthalf.com/us/en/fraud-alert. All Robert Half recruiters communicate using their corporate email address, ending in roberthalf.com. 👋 Welcome to Robert Half. We're the world’s first and largest specialized talent solutions firm, connecting opportunities at…
| Field | Value |
|---|---|
| Industry | Staffing and Recruiting |
| Company size | 10,001+ employees |
| Headquarters | Menlo Park, CA |
| Organization type | Public Company |
| Year founded | 1948 |
| Specialties | consulting servicesaccounting jobsfinance jobsadministrative jobslegal jobsIT jobsrecruitmentrecruitment agencycreative jobsstaffing |
| Open jobs on Jobsy | 511 |
| View page |
We are looking for a bilingual Help Desk/Application Support specialist to join a contract opportunity in Ontario. This role combines day-to-day technical support for employees with application support for Dynamics 365 F&O and CE, making it ideal for someone who enjoys balancing user service with system troubleshooting. The selected candidate will provide responsive assistance across end-user technology, maintain strong documentation practices, and work closely with internal teams and external partners to resolve issues efficiently.
Responsibilities:
• Deliver first- and second-level technical support for desktops, laptops, mobile devices, printers, phones, network connectivity, and business software used across the organization.
• Manage incoming service requests through the ticketing platform by recording complete details, assigning the correct priority, communicating progress, and ensuring timely resolution.
• Support employee onboarding and offboarding by preparing equipment, setting up user profiles, provisioning accounts, and granting appropriate application access.
• Administer routine Active Directory activities such as password resets, account updates, and security group maintenance.
• Diagnose and resolve user issues related to Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive, as well as Windows operating systems.
• Coordinate with senior technical teams when issues require escalation, while retaining accountability for follow-up and closure of assigned incidents.
• Keep support documentation current by updating knowledge articles, recording troubleshooting steps, and maintaining accurate asset information.
• Provide front-line support for Dynamics 365 Finance & Operations and Customer Engagement, addressing user questions, access concerns, navigation challenges, and transactional errors.
• Partner with internal stakeholders and third-party vendors to investigate application problems, test fixes, and support updates or integrations.
• Monitor recurring support trends and recommend process improvements, user guidance, or training opportunities to reduce repeat issues and improve system usage.
• Minimum of 2 years of experience in help desk, desktop support, or application support roles.• Bilingual communication skills with the ability to assist users clearly and professionally in a fast-paced support environment.
• Hands-on experience supporting Active Directory, Microsoft 365, Windows operating systems, and common end-user hardware.
• Familiarity with service desk processes, ticket management, and deskside troubleshooting for a range of user technologies.
• Exposure to Dynamics 365 F&O and CE support, including issue triage, user access support, and incident resolution or escalation.
• Working knowledge of technologies such as Cisco, Citrix, Mac computers, Android devices, and general computer hardware.
• Strong troubleshooting, documentation, and organizational skills with a consistent focus on customer service.
• Ability to collaborate effectively with internal teams and external vendors to resolve technical and application-related issues.
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