Posted 6 days ago
Bilingual Supervisor
@ Manpower
Victoria, British Columbia
Overview
Manpower is hiring a Bilingual Supervisor on a temporary basis for a client in the contact center industry, based in Victoria, BC with remote work. The role leads a team to meet quality assurance goals, manages performance and workflow schedules, and resolves escalations. The posting states a pay rate of 30.97 per hour and flexible scheduling options.
Responsibilities:
- Monitor and report quality assurance checks for each employee monthly
- Manage performance management and team development
- Ensure compliance with daily, weekly and monthly workflow schedules
- Investigate and resolve employee and client escalations
- Report system failures and implement temporary process changes
Requirements summary:
- At least 2 years supervising an operational unit of 15 or more employees
- Bilingual in English and French
- Post-secondary education in business administration, human relations or public administration
- In-depth knowledge of contact center operations
- Proficiency in MS Office suite
- Reliability clearance and clear background check
Tools & skills
Source and dates
Employer career site / ATS feed · careerpage
- Employer posting date
- 2026-10-31
- First seen by our source
- 2026-10-16
- Source record updated
- 2026-10-31
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Management experience | 2+ years |
| Manages people | Yes |
| Travel | air: none · ground: none |
| Work setting | Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Background checks | criminal record |
| Education | College diploma (preferred) |
| Fields of study | Business administration, Human relations, Public administration |
| Security clearance | Reliability status |
| Perks mentioned | Flexible hours |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Manpower
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Manpower is the global leader in contingent and permanent recruitment workforce solutions. We provide the agility businesses need with a continuum of staffing solutions. By leveraging our trusted brands, we have built a deeper talent pool to provide our clients access to the people they need, faster. We effectively assess and develop skills, keeping our associates ahead of the curve, so they can get the jobs done each time, every time.
- LinkedIn followers
- 1,677,042
- People associated on LinkedIn
- 28,994
- Reported office locations
- 100 Manpower Place, Milwaukee, WI 53212, US
- 6166 Shallowford Rd, Chattanooga, TN 37421, US
- 7094 Miratech Dr, San Diego, CA 92121, US
- 1349 W Chandler Blvd, Chandler, AZ 85224, US
- 1891 Santa Barbara Dr, Lancaster, PA 17601, US
- 6615 S Eastern Ave, Las Vegas, NV 89119, US
- Other recorded names
- Manpower
- Specialties
- Interim Recruitment
- Permanent Recruitment
- Workforce Management
- Contingent Recruitment
- Workforce Trends
- Hiring
- Employment
- Staffing
- Recruiting
- and Career Guidance
- Profile identifies a recruitment agency
- Yes
Manpower is the global leader in contingent and permanent recruitment workforce solutions. We provide the agility businesses need with a continuum of staffing solutions. By leveraging our trusted brands, we have built a deeper talent pool to provide our clients access to the people they need, faster. We effectively assess and develop skills, keeping our associates ahead of the curve, so they can get the jobs done…
| Field | Value |
|---|---|
| Industry | Staffing and Recruiting |
| Company size | 10,001+ employees |
| Headquarters | Milwaukee, WI |
| Organization type | Public Company |
| Year founded | 1948 |
| Specialties | Interim RecruitmentPermanent RecruitmentWorkforce ManagementContingent RecruitmentWorkforce TrendsHiringEmploymentStaffingRecruitingand Career Guidance |
| Open jobs on Jobsy | 614 |
| View page |
Our client, a leading organization in the contact center industry, is seeking a Bilingual Supervisor to join their team. As a Bilingual Supervisor you will be part of the Customer Service Department supporting the Contact Center Operations. The ideal candidate will have strong leadership skills, excellent communication abilities, and a proactive approach to problem-solving, which will align successfully in the organization.
Job Title: Bilingual Supervisor
Location: Victoria, BC (Remote work)
Pay Range: 30.97 per hour
What's the Job?
- Provide leadership to ensure Quality Assurance goals are met, monitoring, tracking, and reporting on a designated number of checks for each employee monthly.
- Initiate appropriate timing and phases of the performance management continuum to support team development.
- Ensure compliance with daily, weekly, and monthly workflow schedules across departments.
- Investigate and resolve employee and client escalations related to business policies or procedures.
- Report system failures immediately and implement temporary process changes to meet service level requirements.
What's Needed?
- Minimum of 2 years’ experience supervising an operational unit with at least 15 employees.
- Bilingual in English & French.
- Reliability Clearance & clear background check.
- Post-secondary education in business administration, human relations, or public administration.
- In-depth knowledge of contact center operations and employee engagement principles.
- Proficiency in MS Office suite: Word, Excel, PowerPoint, etc.
What's in it for me?
- Opportunity to lead and develop a dynamic team in a supportive environment.
- Work remotely with flexible scheduling options.
- Engage in meaningful work that impacts customer satisfaction and operational excellence.
- Be part of a diverse and inclusive workplace committed to employee growth.
- Contribute to a company recognized for its ethical standards and commitment to diversity.
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
Journal
Only you can see this. Kept on this device, and in your account when you sign in.