Posted 15 months ago
Business Analyst - Microsoft 365 & IP Telephony
@ Sapsol Technologies Inc
Regina, Saskatchewan
Overview
Sapsol Technologies Inc is hiring a contract Business Analyst to support Microsoft 365 collaboration and hybrid IP telephony for SaskPower, a power utility. The work covers M365 governance, Teams policy design, Conditional Access requirements and telephony support for safety-critical plant environments. The posting states the role is contract-based and requires background and education verification.
Responsibilities:
- Lead Microsoft 365 configuration, lifecycle and governance
- Design Teams policies, channel structures and permissions
- Develop Conditional Access use cases and test scenarios
- Support IP telephony business operations and user adoption
- Contribute to call group and emergency call routing design
Requirements summary:
- Post-secondary education such as a BA or equivalent
- Experience managing Microsoft 365 configuration
- Experience designing Teams policies
- Experience with IP telephony in industrial or plant settings
- Background and education verification
Tools & skills
Source and dates
Employer career site / ATS feed · workable
- Employer posting date
- 2025-08-21
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Department | Business operations |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Licences & certifications | Microsoft 365 certification, Teams Administrator Associate, Cisco Collaboration certification, ITIL |
| Background checks | education |
| Education | Bachelor’s degree (preferred) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Sapsol Technologies Inc
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
A Process-Centric AI & Quantum company
Full company description
SAPSOL Technologies Inc. advances enterprise transformation by unifying ERP platforms with AI, cloud, and DevOps to deliver pragmatic, high-impact outcomes. We specialize in S/4HANA implementations, system and data migration, and managed support services—ensuring resilient integration and continuous optimization of core business processes. Our applied analytics and decision intelligence deliver trustworthy insights that elevate planning, controls, and operational performance. With 20+ years of delivery, SAPSOL executes rapid go-to-market programs and orchestrates complex global rollouts. We drive measurable gains in process optimization, automation, and change management. Our cloud engineering, AI, and analytics improve supply chains, financial close and reporting, and customer operations—boosting efficiency while reducing cost and risk. Our SAPSOL Product Innovation Lab (SPIL) powers execution: HireRig—our AI-driven talent platform—and production-grade AI bots that accelerate ETL and data migration, validate master data, and remediate defects. These accelerators help teams adopt, stabilize, and scale faster. Led by a seasoned leadership team, SAPSOL delivers secure cloud architectures, data platforms, and modern mobility. We collaborate with startups and invest in disruptive ideas, applying deep expertise across SAP, Oracle, IBM, and Microsoft to turn bold strategies into value. Experience pragmatic innovation with SAPSOL Technologies—where reliability meets reinvention. Contact: [email protected] | +1 343-800-7433 Managed services improved by AI bots for monitoring and triage.
- LinkedIn followers
- 35,758
- People associated on LinkedIn
- 164
- Reported office locations
- 2040 Martin Ave, Santa Clara, California 95050, US
- 5865 McLaughlin Rd, Unit 4, Mississauga, Ontario L5R 1B8, CA
- 2B2, New York Corner, Ahmedabad, Gujarat 382475, IN
- Accra, Accra , GH
- Business categories
- Enterprise Resource Planning (ERP)
- Consulting
- Software
- IT Management
- Internet of Things
- Cloud Computing
- Big Data
- Other recorded names
- Sapsol Technologies Inc
- Specialties
- SAP Consulting
- SAP Projects
- SAP Staffing
- SAP Outsourcing
- SAP Resources (Permanent)
- SAP Resources (Contract)
- SAP ABAP DEVELOPMENT
- SAP BI/BW/Business Objects
- SAP Mobility
- Afaria
- SAP Successfactor
- SAP Big Data
- Oracle Enterprise Applications
- Cloud Computing
- Enterprise Architecture
- JD Edwards
- Workday
- CISCO
- Websphere
- Testing
- IoT
- Managed Services
- Technology Services
- Projects and Cost Optimized Delivery Model
- CNN/RNN
- AI/Deep Learnin
- RPA
- Embedded Systems
- and Process Re-engineering
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
SAPSOL Technologies Inc. advances enterprise transformation by unifying ERP platforms with AI, cloud, and DevOps to deliver pragmatic, high-impact outcomes. We specialize in S/4HANA implementations, system and data migration, and managed support services—ensuring resilient integration and continuous optimization of core business processes. Our applied analytics and decision intelligence deliver trustworthy insights…
| Field | Value |
|---|---|
| Industry | IT Services and IT Consulting |
| Company size | 201-500 employees |
| Headquarters | Santa Clara, California |
| Organization type | Privately Held |
| Year founded | 2006 |
| Specialties | SAP ConsultingSAP ProjectsSAP StaffingSAP OutsourcingSAP Resources (Permanent)SAP Resources (Contract)SAP ABAP DEVELOPMENTSAP BI/BW/Business ObjectsSAP Mobility Afaria |
| Open jobs on Jobsy | 302 |
| View page |
About the Role
We’re seeking a Business Analyst to support enterprise collaboration and voice services across Microsoft 365 and hybrid IP telephony environments. You’ll translate business needs into clear requirements, lead governance and policy design, and partner with cross‑functional teams to enable secure, reliable communications—especially in safety‑critical power plant environments.
This work contributes directly to SaskPower’s mission of reliable and affordable power and aligns with our values of safety, openness, collaboration, and accountability.
What you’ll do (Key Responsibilities)
- Lead M365 lifecycle & configuration across key apps; establish and maintain governance policies and standards.
- Design and recommend Microsoft Teams policies (custom policies, channel structures, permissions) that scale enterprise‑wide.
- Develop Conditional Access user stories/use cases, test scenarios, and provide results/feedback to stakeholders.
- Support user adoption and business operations in a hybrid IP telephony environment (e.g., SmartTAP recording, Cisco Jabber, Cisco Contact Centre, room devices from Cisco, Lenovo, Logitech).
- Provide business support and analysis for IP telephony in power plant settings, ensuring high availability and compliance with safety‑critical communication protocols.
- Contribute to the design/oversight of call group configurations and emergency call routing aligned with control‑room requirements and plant safety procedures.
- Partner with IT and vendors to configure/maintain Cisco Contact Centre solutions (routing logic, skill groups, queue management).
- Participate in SmartTAP rollout and vendor evaluation, ensuring compliance with call recording policies and regulations.
- Serve as a liaison between technical teams and business users for M365 feature enablement and change adoption.
Core Deliverables
- Requirements documentation (detailed business and technical requirements for network/collab/telephony initiatives).
- Solution designs & specifications in collaboration with Solution Architects and adjacent technical teams.
What you’ll bring (Qualifications)
Education & Clearance
- Related post‑secondary education (e.g., BA or equivalent) and relevant training/certifications. Background/education verification required; additional risk assessments may apply per project needs.
Must‑have Experience
Skill
Years of Experience
Level of Experience
Details / Examples
(please explain your proficiency, provide technical details and/or examples)
Managing Microsoft 365 configuration and lifecycle; drafting and maintaining M365 governance.
Designing Teams policies, channel structures, and permissions.
Building Conditional Access user stories/use cases and executing test scenarios.
Supporting business operations and user adoption across hybrid IP telephony (SmartTAP, Cisco Jabber, Cisco Contact Centre, room devices from Cisco/Lenovo/Logitech).
Business analysis for IP telephony in industrial/plant environments with strict safety and reliability demands.
Cross‑functional troubleshooting & optimization of IP phone configurations at scale, balancing performance, user needs, and regulatory compliance.
Nice to have
Hands‑on with call recording compliance and emergency call routing in control‑room contexts.
Experience implementing or tuning Cisco Contact Centre (skill groups, queues).
Certifications: Microsoft 365, Teams (e.g., Administrator Associate), Cisco Collaboration/Voice, ITIL (industry‑standard assets for this scope).
Journal
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