Posted 18 days ago
Business Systems Analyst
@ Querentia Inc.
Toronto, Ontario
Overview
Querentia Inc. is hiring a Business Systems Analyst on a contract basis, with a possible 3-month contract-to-hire opportunity, for a hybrid role in Toronto. The analyst gathers and documents business and functional requirements, leads stakeholder workshops, and supports Agile delivery through to production rollout. The posting asks for 7+ years of enterprise business systems analysis, with recent hospitality or retail experience.
Responsibilities:
- Gather, analyze and document business and functional requirements with stakeholders
- Lead discovery workshops, interviews and process mapping sessions
- Prepare BRDs, user stories, acceptance criteria and process flows
- Support UAT planning, defect resolution and production rollout
Requirements summary:
- 7+ years of business systems analysis in enterprise environments
- Recent hospitality or retail industry experience
- Experience with CRM, POS, reservation, booking, loyalty and financial systems
- Proficiency in Agile and Waterfall methodologies
Tools & skills
Source and dates
Source type not verified · jsonld
- Employer posting date
- 2026-10-19
- First seen by our source
- 2026-10-26
- Source record updated
- 2026-11-05
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Business operations |
| Experience | 7+ years |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Querentia Inc.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 331 |
Job Title: Business Systems Analyst
Work Site: Toronto, Canada (Hybrid)
Employment Type: Contract with a possible 3-month Contract-to-Hire (CTH) opportunity
Job Summary
We are seeking an experienced Business Systems Analyst with 7+ years of experience in business systems analysis within enterprise environments. The ideal candidate will have recent experience in the Hospitality or Retail industry, with expertise in requirements gathering, process modeling, documentation, and stakeholder management.
The candidate should have experience working with CRM, POS, reservation, booking, loyalty, and financial systems, along with a strong understanding of Agile and Waterfall delivery methodologies and the full software development lifecycle (SDLC). Experience with Property Management Systems (PMS), cloud platforms, and AI-enabled productivity tools would be an added advantage.
Key Responsibilities
•
Collaborate with business stakeholders to gather, analyze, and document business, functional, and non-functional requirements.
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Lead discovery workshops, stakeholder interviews, and process mapping sessions to understand business needs and existing workflows.
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Prepare detailed business requirements documents (BRDs), functional specifications, user stories, acceptance criteria, use cases, and process flows.
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Facilitate prioritization sessions and support product backlog management.
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Conduct gap analysis, identify process improvement opportunities, and perform solution impact assessments.
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Support User Acceptance Testing (UAT) planning and execution, defect resolution, and production rollout activities.
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Participate in Agile ceremonies, including Sprint Planning, Backlog Grooming, Daily Standups, Sprint Reviews, and Retrospectives.
•
Support the software development lifecycle by ensuring requirements are clearly documented, communicated, and aligned with business objectives.
Required Qualifications
•
7+ years of experience in Business Systems Analysis within enterprise environments.
•
Recent experience in the Hospitality or Retail industry.
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Experience working with CRM, POS, reservation, booking, loyalty, and financial systems.
•
Proficiency in Agile and Waterfall delivery methodologies.
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Experience with Jira, Confluence, Azure DevOps, or comparable tools.
•
Strong stakeholder management, communication, and documentation skills.
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Experience supporting the full software development lifecycle (SDLC).
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Expertise in requirements gathering, process modeling, and documentation.
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Strong analytical and problem-solving skills.
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Excellent verbal and written communication skills.
Preferred Qualifications
•
Strong experience with Property Management Systems (PMS), such as Oracle OPERA, Maestro, Cloudbeds, or similar platforms.
•
Knowledge of cloud platforms such as Microsoft Azure or AWS.
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CBAP, PMI-PBA, Agile, Scrum, or SAFe certifications.
•
Hands-on experience using AI-enabled tools, such as Microsoft Copilot, to improve productivity across the software development lifecycle, including documentation, requirements management, user story refinement, and knowledge management.
Journal
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