Business Systems Analyst - Senior

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We look forward to hearing from you!

ICBC is committed to delivering consistently high quality customer service to all British Columbians. If you are reliable and dependable, we welcome you to apply for this exciting opportunity.

The Information Services Division is currently looking for Senior Business Systems Analyst to join our Records Management Solutions team. In this role, you will assist the Records Managers in developing document storage solutions for all lines of business.

Specifically, you will:

• Act as a technical subject matter expert for our high-volume records repository;
• Support solutions integrated with the intranet
• Support the development, enhancement and maintenance of new and existing solutions;
• Work closely with business stakeholders and other ISD teams to gather and document requirements;
• Clearly articulate requirements, proactively collaborate with teams, and facilitate development and testing activities to ensure solutions meet business needs;
• Collaborate with cross-functional teams to support development and operations activities;
• Lead defect/incident resolution including root cause analysis and remediation of complex issues spanning multiple platforms;
• Identify opportunities and implement processes to improve both speed of delivery and quality of deliverables;

Position Requirements:

This position will require someone who has 5+ years of hands-on experience in Business Systems Analysis or a combination of relevant post-secondary education and related experience. The ideal candidate will possess the following qualifications:

• Strong written and verbal communications including ability to translate technical terms and concepts for non-technical people;
• Advanced experience in identifying and understanding business needs, communicating with key stakeholders and developing/evaluating potential solutions; gathering functional and non-functional requirements;
• Advanced experience with process mapping tools (e.g. Visio, swimlane diagrams, Business Process Modelling);
• Advanced experience with the following analysis and reporting tools: SQL, JIRA, SPLUNK and HPSM/HaloITSM;
• Advanced experience in delivering projects and enhancements of varying sizes;
• Experience conducting impact analysis in an enterprise environment;
• Experience applying enterprise architecture and security framework principles;
• Experience performing production support including incident, problem and change management;
• End-to-end knowledge of software development lifecycles (e.g. build and release management, migration methodology);
• Experience supervising and mentoring cross-functional team members;
• Ability to plan, prioritize and complete multiple concurrent tasks in an environment of changing deadlines, priorities, and requirements;
• Demonstrated critical thinking, problem solving, and learning agility.

Position Assets:

• Experience developing business workflows and reports;
• Experience implementing solutions for managing documents/records/enterprise content (ex. OpenText Content Server, SharePoint Online or MS Purview);
• Knowledge of DITA standard and related authoring and publishing tools;
• Experience developing enterprise applications and API services;
• Experience with database design and data modelling;
• Knowledge of Records Management;
• Exposure to Agile methodologies and experience as a scrum master/team lead;
• Exposure to Guidewire PolicyCenter and Guidewire ClaimCenter

About us:

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025 to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

• Collaborative: We include different perspectives to reach our common goals.
• Supportive: We seek to understand to meet diverse and evolving needs.
• Straightforward: We simplify the complex to make things easier.
• Knowledgeable: We gain knowledge through experience and learning to make informed decisions.

Work arrangements defined:

• Hybrid 8 – you will work a minimum of 2 days per week at your primary office headquarters, subject to operational requirements. The remaining days will be remote within British Columbia.

Only candidates legally entitled to work in Canada will be considered for this position.

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