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First seen by our source: 3 hours ago

Call Centre Dispatcher

@ Compass Group Canada

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St. John's, Newfoundland and Labrador

Full-time
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SIGNALS

Overview

Compass Group Canada is hiring a full-time Call Centre Dispatcher to take customer calls about Patient Transport and Environmental Services in a hospital setting. The role resolves issues, handles complaints, and keeps paperwork current. Experience in a call centre is an asset, and Excel skills are expected.

Responsibilities:

  • Respond to patient transport and environmental services inquiries
  • Resolve customer issues on first call
  • Process and maintain paperwork and records
  • Handle dissatisfied customers professionally
  • Follow escalation procedures

Requirements summary:

  • Call centre experience an asset
  • Excellent interpersonal and communication skills
  • Strong listening skills
  • Customer-focused service attitude
  • Proficient in Microsoft Office with exceptional Excel skills

Tools & skills

Microsoft OfficeExcel
Source and dates

Source type not verified · apify-linkedin

Employer posting date
Not provided
First seen by our source
2026-11-14
Source record updated
2026-11-14

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

DepartmentCustomer service
Hours per week40 (estimated)
Travelair: none · ground: none
Work settingOffice, Hospital or clinic
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Compass Group Canada

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FieldValue
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Job description
Now, If You Were To Come On Board As a Call Centre Dispatcher, We’d Ask You To Do The Following For Us

  • Respond to customer inquiries regarding Patient Transport and Environmental Services
  • Utilize computer/on-line guidelines in responding to customer inquiries
  • Communicate with customer to help them understand proper use of the facility they are in
  • Resolve customer issues related to Environmental Services and Patient Transport
  • Complete, process, and maintain applicable paperwork and records
  • Research and resolve customer disputes and problems within established limits
  • Handle dissatisfied customers in a courteous and professional manner
  • Strive to resolve customer issues on the first call without having to transfer callers
  • Follow escalation procedures as needed

Role

Think you have what it takes to be our Call Centre Dispatcher? We’re committed to hiring the best talent for the role. Here’s how we’ll know you will be successful:

  • Experience in a Call Centre is an assist
  • Excellent interpersonal skills to interact, motivate, and communicate with a wide range of staff and hospital personnel in a professional manner
  • Effective verbal and listening communication skills
  • Strong, genuine customer-focused service and quality attitude
  • Proficient in Microsoft Office with exceptional Excel skills

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