Posted 1 hour ago
Call Centre Representative (Full-Time Graveyard)
@ Mainroad
Surrey, British Columbia
Overview
Mainroad is hiring a Call Centre Representative for its AccuSource team in Port Kells, Surrey, on a permanent full-time basis. The role answers public calls about road and traffic conditions, logs incidents and notifies road crews, working graveyard shifts on a 4-on/2-off rotation with required weekend availability. The posting lists a group benefits plan, 5% RRSP matching, share purchase options, three weeks of vacation and a performance bonus of up to $2,088.
Responsibilities:
- Répondre aux demandes du public sur l'état des routes et la circulation
- Consigner tous les incidents de façon précise et claire
- Tenir un registre de tous les appels
- Signaler les problèmes opérationnels à l'équipe routière
Requirements summary:
- Au moins deux ans d'expérience en service à la clientèle
- Diplôme d'études secondaires (12e année)
- Capacité à travailler seul et en équipe
- Aptitude à gérer le stress et le multitâche
- Connaissances informatiques, saisie de données et frappe rapide
Tools & skills
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-11-10
- First seen by our source
- 2026-11-10
- Source record updated
- 2026-11-10
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 |
| Schedule | weekends, overnight |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | High school (required) |
| Perks mentioned | Generous paid time off, Retirement plan, Performance bonus, Stock or equity |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Mainroad
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Your roads, your team. Linking communities and families.
Full company description
The Mainroad Group is a 100% Employee-owned Canadian company with a head office based in Surrey, British Columbia and branch offices located in Langley, Victoria, Nanaimo, Parksville, Cumberland, Cranbrook, Kelowna, Calgary, Red Deer and Ponoka. We are recognized as a leader in providing safe and reliable road maintenance, products and construction services for civil infrastructure works across Canada. Mainroad Group is an equal opportunity employer that values diversity and inclusion in our workplace. We welcome and respect people of all backgrounds, identities, and perspectives. We are committed to creating a fair and equitable work environment where everyone can thrive and succeed.
- LinkedIn followers
- 3,239
- People associated on LinkedIn
- 242
- Reported office locations
- 17474 - 56th Avenue, Surrey, BC V3S 1C3, CA
- 258 Industrial Road F, Cranbrook, BC V1C 6N8, CA
- 240045 Frontier Place SE, Rocky View, Alberta T1X 0N2, CA
- 1435 Springhill Road, Parksville, BC V9P 2T2, CA
- 3190 Royston Rd, Cumberland, British Columbia V0R 1S0, CA
- 7919 Quinton Drive, Red Deer, Alberta T4P 0V7, CA
- 10141 201 St, Langley, British Columbia V1M 3Y5, CA
- 17474 56th Avenue, Surrey, BC V3S 1C3, CA
- 301 King Street, Cranbrook, BC V1C 4E2, CA
- 2895C Westshore Parkway, Victoria, BC V1C 4E2, CA
- 3190 Royston Rd, Courtenay, British Columbia V9N, CA
- 1435 Springhill Road, Parksville, BC V9P 2T2, CA
- 9688 190 St, Surrey, British Columbia V4N 3M9, CA
- 229 Carion Rd, Kelowna, British Columbia V4V 2K5, CA
- Business categories
- Construction
- Service Industry
- Civil Engineering
- Other recorded names
- Mainroad
- Mainroad Group
- Specialties
- road and bridge maintenance
- highway and bridge construction
- civil construction and commercial building
- demolition
- site related civil services
- electrical and electronic systems
- electronic tolling equipment
- EZ Street Asphalt
- electrical maintenance
- and traffic management
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
The Mainroad Group is a 100% Employee-owned Canadian company with a head office based in Surrey, British Columbia and branch offices located in Langley, Victoria, Nanaimo, Parksville, Cumberland, Cranbrook, Kelowna, Calgary, Red Deer and Ponoka. We are recognized as a leader in providing safe and reliable road maintenance, products and construction services for civil infrastructure works across Canada. Mainroad…
| Field | Value |
|---|---|
| Industry | Construction |
| Company size | 1,001-5,000 employees |
| Headquarters | Surrey, BC |
| Organization type | Privately Held |
| Year founded | 1988 |
| Specialties | road and bridge maintenancehighway and bridge constructioncivil construction and commercial buildingdemolitionsite related civil serviceselectrical and electronic systemselectronic tolling equipmentEZ Street Asphaltelectrical maintenanceand traffic management |
| Open jobs on Jobsy | 28 |
| View page |
We currently have one (1) permanent, full-time position available for a Call Centre Representative to join our AccuSource Team (a division of Mainroad)!
This is a long-term opportunity that includes a comprehensive compensation package, including a group benefits plan, RRSP matching at 5%, share purchase options, and three (3) weeks of vacation to start, offering both stability and strong support for your well-being and future.
Call Centre Representatives are the pulse of Mainroad—they are the first point of contact for our clients and the general public. This position will be based out of our office in Port Kells, Surrey.
Please note: This is a full-time, permanent role that requires availability for weekday and weekend graveyard shifts (9:30/10:00 PM – 5:30/6:00 AM). Your schedule will follow a 4 days on / 2 days off rotation. Shifts are 8 hours in length, and you must be available for at least two weekends per month.
In addition, employees could be eligible for a performance based bonus up to $2,088!
About AccuSource:
AccuSource Communications LP is a 24-hour communications centre which takes calls and responds to the public on changing highway/road conditions, hazards, and incidents. Our fast-paced call centre requires quick response times, accuracy in data entry, urgency to assist and patience to help the general public in stressful situations.
The successful candidate shall have the following qualifications:
- Minimum two (2) years of customer service experience
- Able and flexible to work scheduled shift pattern, including morning and afternoons
- Minimum Grade 12 education
- Able to work alone with minimal to no supervision
- Able to work exceptionally well in a team environment
- Able to multitask while working in high pressure situations
- Accuracy and attention to detail
- Strong verbal and written communication skills
- Knowledge of computers, data entry, Excel, Word, and strong typing abilities
- Knowledge of social media platforms including, Facebook & Twitter
- Knowledgeable in the geographic layout of the lower mainland considered a strong asset
Job duties include, but are not limited to, the following:
- Answers inquiries from the general public regarding road and traffic conditions in a professional, courteous, and knowledgeable manner
- Logs all incidents promptly, clearly and accurately so that any entry can be used in minor or major investigations
- Keeps a log of all calls
- Identifies operational problems and promptly notifies the road crew
Mainroad Group is an equal opportunity employer that values diversity and inclusion in our workplace. We welcome and respect people of all backgrounds, identities, and perspectives. We are committed to creating a fair and equitable work environment where everyone can thrive and succeed.
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