Posted 2 months ago
Call Counsellor - Regina, SK
@ CAA Saskatchewan
Regina, Saskatchewan
Overview
CAA Saskatchewan is hiring a full-time call counsellor in Regina to answer member calls for emergency roadside assistance. The role involves logging member location and circumstances in a Windows-based database while speaking with callers. Shifts are 8 hours on rotating schedules from Monday to Sunday, covering days, evenings and nights, and a valid Class 5 driver's licence is required.
Responsibilities:
- Respond professionally to inbound member emergency road service requests
- Record member location and circumstances in a Windows-based database
- Handle high call volume in a positive manner
- Maintain knowledge of CAA products, services and emergency systems
Requirements summary:
- Professional telephone communication skills
- Ability to navigate several screens while speaking with members
- Sound judgment and composure under pressure
- Basic computer skills
- Valid Class 5 driver's licence required
Tools & skills
Source and dates
Source type not verified · zoho
- Employer posting date
- 2026-09-14
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-10
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Schedule | day, evening, weekends, overnight |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Driver’s licence | required |
Summary and details written by AI from the posting; the employer’s posting is the authority.
CAA Saskatchewan
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Membership ᛫ Insurance ᛫ Travel ᛫ Automotive ᛫ Rewards
Full company description
CAA Saskatchewan is an innovative, growth oriented organization, recognized for its leadership, integrity and service in exceeding expectations of our valued customers and Members. From membership, insurance, travel and automotive, CAA Saskatchewan offers a variety of products and services to meet the needs of our Members and customers.CAA also advocates for motorists and travellers, supporting traffic safety and environmental programs and addressing related public policy issues. CAA Saskatchewan has more than 185,000 members and approximately 260 employees at offices across the province.
- LinkedIn followers
- 3,805
- People associated on LinkedIn
- 135
- Reported office locations
- 200 Albert Street North, Regina, Saskatchewan S4R 5E2, CA
- 159 Braodway Street East, Yorkton, Saskatchewan S3N 3K6, CA
- 15 Dufferin Street West, Swift Current, Saskatchewan S9H 5A1, CA
- 80 Caribou Street West, Moose Jaw, Saskatchewan S6H 2J6, CA
- 3110 8th Street East, Saskatoon, Saskatchewan S7H 0W2, CA
- 200 Albert Street, Regina, Saskatchewan S4R 2N4, CA
- 110 Souris Avenue, Weyburn, Saskatchewan S4H 2Z8, CA
- #29 - 2995 2nd Avenue West, South Hill Mall, Prince Albert, Saskatchewan S6V 5V5, CA
- 1208 4th Street, Estevan, Saskatchewan S4A 0W9, CA
- 2510 East Quance Street, Regina, Saskatchewan S4V 2X5, CA
- Other recorded names
- CAA Saskatchewan
- Specialties
- Membership
- Insurance
- Travel
- Automotive
- Automotive Insurance
- Travel Insurance
- Home Insurance
- Rewards
- and CAA
- Profile identifies a recruitment agency
- No
CAA Saskatchewan is an innovative, growth oriented organization, recognized for its leadership, integrity and service in exceeding expectations of our valued customers and Members. From membership, insurance, travel and automotive, CAA Saskatchewan offers a variety of products and services to meet the needs of our Members and customers.CAA also advocates for motorists and travellers, supporting traffic safety and…
| Field | Value |
|---|---|
| Industry | Non-profit Organizations |
| Company size | 201-500 employees |
| Headquarters | Regina, Saskatchewan |
| Organization type | Nonprofit |
| Year founded | 1917 |
| Specialties | MembershipInsuranceTravelAutomotiveAutomotive InsuranceTravel InsuranceHome InsuranceRewardsand CAA |
| Open jobs on Jobsy | 6 |
| View page |
CAA ERS Call Centre - Regina, SK
Want to work for Canada's most trusted brand?
CAA Saskatchewan wants you!
CAA Saskatchewan has instilled confidence in Saskatchewan for over 100 years by providing the best Emergency Roadside Assistance in North America. As a call counselor, you will help to deliver world-class service by responding to CAA Member calls for assistance.
Requirements
Key Responsibilities:
- Professionally respond to inbound member requests for emergency road service.
- Accurately record details regarding member's location & circumstances into a windows-based database.
- Handle large volume of calls in a positive manner.
- Maintain current knowledge of resources related to CAA Saskatchewan products and services, emergency response services and systems.
Experience & Requirements:
- Professional telephone communication skills.
- Demonstrated ability to multitask by navigating through several screens while at the same time speaking with the member.
- Ability to probe and ensure understanding of information provided.
- A common-sense approach to decision-making and analyzing situations.
- Ability to work under pressure while displaying good judgment and composure.
- Basic computer skills.
- A valid Class 5 driver's license is required.
Benefits
Why Join Us?
We're here to support you as you grow into the role. At CAA, work is more than a job. You'll find a supportive team, career growth opportunities, and a chance to make a real community impact.
This position requires flexibility to work 8-hour shifts with rotating schedules from Monday to Sunday (days, evenings, and nights).
Ready to join CAA? Apply now!
How to Apply:
If you are interested in this career opportunity, please apply directly at Jobs at CAA Saskatchewan
Journal
Only you can see this. Kept on this device, and in your account when you sign in.