Clerk, Adolescent Crisis Response Program

Salary

The salary range for this position is CAD $32.39 - $32.39 / hour
Detailed Overview

Under the general supervision of the Clinical Coordinator, Adolescent Crisis Response Program, performs a variety of secretarial and administrative duties.
Responsibilities

1. Screens incoming materials and calls and prioritizes based on urgency and nature of the request for the attention of the Adolescent Crisis Response Program staff.
2. Coordinates the work flow within the program by gathering and compiling information, organizing and recommending administrative procedures for the program, and directing referrals to appropriate and available staff according to program criteria.
3. Types a variety of documents such as reports, evaluations, consultations and correspondence from written drafts, revisions or dictating machines; transcribes file notes. Composes and signs routine correspondence as directed and/or drafts correspondence for review and signature.
4. Performs receptionist duties including answering the telephone, taking and relaying messages, and redirecting calls to appropriate resources.
5. Responds to general inquiries about the Adolescent Crisis Response Program. Provides information to patients/families regarding available resources in the community/hospital.
6. Maintains and compiles statistical reports on departmental activities.
7. Schedules appointments and meetings as directed. Books meetings rooms, types and circulates notices and agenda. Records minutes of meetings; transcribes and distributes same. Maintains appointment calendars for program staff.
8. Attends various meetings including program team meetings and other interdepartmental meetings as required; prepares and provides information related to meeting agendas.
9. Sets up and maintains filing systems for files such as patient records and correspondence.
10. Maintains inventory of supplies and office equipment; prepares purchase requisitions, receives and processes payment requests, for the signature of the Clinical Coordinator.
11. Performs timekeeping duties by maintaining timekeeping records for staff and submitting to payroll.
12. Performs other related duties as assigned.

Qualifications

Education and Experience

Grade 12, graduation from a recognized secretarial program, supplemented by recognized courses in medical terminology plus three years of recent, related experience or an equivalent combination of education, training and experience.

Skills and Abilities

• Ability to type at 60 wpm.
• Ability to communicate effectively, both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to organize work.
• Ability to operate related equipment.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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1. Screens incoming materials and calls and prioritizes based on urgency and nature of the request for the attention of the Adolescent Crisis Response Program staff.
2. Coordinates the work flow within the program by gathering and compiling information, organizing and recommending administrative procedures for the program, and directing referrals to appropriate and available staff according to program criteria.
3. Types a variety of documents such as reports, evaluations, consultations and correspondence from written drafts, revisions or dictating machines; transcribes file notes. Composes and signs routine correspondence as directed and/or drafts correspondence for review and signature.
4. Performs receptionist duties including answering the telephone, taking and relaying messages, and redirecting calls to appropriate resources.
5. Responds to general inquiries about the Adolescent Crisis Response Program. Provides information to patients/families regarding available resources in the community/hospital.
6. Maintains and compiles statistical reports on departmental activities.
7. Schedules appointments and meetings as directed. Books meetings rooms, types and circulates notices and agenda. Records minutes of meetings; transcribes and distributes same. Maintains appointment calendars for program staff.
8. Attends various meetings including program team meetings and other interdepartmental meetings as required; prepares and provides information related to meeting agendas.
9. Sets up and maintains filing systems for files such as patient records and correspondence.
10. Maintains inventory of supplies and office equipment; prepares purchase requisitions, receives and processes payment requests, for the signature of the Clinical Coordinator.
11. Performs timekeeping duties by maintaining timekeeping records for staff and submitting to payroll.
12. Performs other related duties as assigned.

Education and Experience

Grade 12, graduation from a recognized secretarial program, supplemented by recognized courses in medical terminology plus three years of recent, related experience or an equivalent combination of education, training and experience.

Skills and Abilities

• Ability to type at 60 wpm.
• Ability to communicate effectively, both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to organize work.
• Ability to operate related equipment.