Posted 6 days ago
Client account manager
@ Groupe DCM
Saint-Bruno-de-Montarville, Quebec
Overview
Groupe DCM is hiring a full-time client account manager reporting to the VP customer support. The role acts as the main point of contact between the company and its customers, managing contracts, quotes, orders, complaints and occasional projects in an aerospace manufacturing setting. The posting lists wellness leave, a customizable group insurance plan, an FTQ RRSP with employer contribution and free parking.
Responsibilities:
- Gérer les contrats, soumissions, commandes et rapports de livraison des clients
- Assurer le suivi des jalons et la gestion des changements et des risques
- Participer aux réunions de projet et communiquer les décisions
- Gérer les plaintes clients et les demandes de retour
- Assurer la fidélisation du portefeuille et la prospection
Requirements summary:
- DEC en administration ou discipline pertinente
- Plus de 3 ans d'expérience en gestion de comptes et négociation (atout)
- Français écrit et parlé excellent, anglais avancé
- Maîtrise de la suite Microsoft et des systèmes ERP/MRP
- Expérience en fabrication ou aéronautique (atout)
Tools & skills
Benefits mentioned
Source and dates
Job-board feed · jobillico
- Employer posting date
- 2026-10-31
- First seen by our source
- 2026-10-12
- Source record updated
- 2026-11-02
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Sales |
| Experience | 3+ years |
| Hours per week | 40 (estimated) |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Education | College diploma (required) |
| Fields of study | Business administration |
| Perks mentioned | Retirement plan, Wellness, Transit support |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Groupe DCM
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
DCM Group is the result of a merger of several companies: Sinters America, Usinage Express, Techman Head Canada, DCM Aéronautique, AWI (Aerospace Welding), Industries Trident, Electro-Kut, Koss Aerospace, and Brampton Processing, each a leader in its specific field. DCM covers a broad range of expertise areas: - Aerostructures - Manufacturing of large structural components - Maintenance and repair - Ground Support Equipment (GSE) - Electrical tooling and test benches - Surface treatment DCM Group operates through six centers of excellence: - Quebec – Anjou, Blainville, Saint-Bruno - Ontario – Brampton, Mississauga - France – Toulouse Thanks to this seamless integration, DCM Group is able to offer turnkey solutions worldwide, meeting the needs of aircraft manufacturers, equipment suppliers, aircraft maintenance centers, and airlines.
- LinkedIn followers
- 13,598
- People associated on LinkedIn
- 172
- Reported office locations
- 1340 Rue René-Descartes, Saint-Bruno, Québec J3V 0B7, CA
- 11120 Rue Colbert, Montréal, Québec H1J 2X4, CA
- 890 Michele Bohec, Blainville, Quebec, CA
- Other recorded names
- Groupe DCM
- Specialties
- Aircraft Tooling and Ground Support Equipment
- Aircraft Maintenance Organisation
- Aircraft parts and sub assemblies
- Machining
- Welding
- Coatings
- Chemical Processing
- NDT
- Sheet Metal
- Tooling Design
- 3D Printing
- Electrical
- Paintshop
- New Flying parts
- and MRO
- Profile identifies a recruitment agency
- No
DCM Group is the result of a merger of several companies: Sinters America, Usinage Express, Techman Head Canada, DCM Aéronautique, AWI (Aerospace Welding), Industries Trident, Electro-Kut, Koss Aerospace, and Brampton Processing, each a leader in its specific field. DCM covers a broad range of expertise areas: - Aerostructures - Manufacturing of large structural components - Maintenance and repair - Ground Support…
| Field | Value |
|---|---|
| Industry | Airlines and Aviation |
| Company size | 201-500 employees |
| Headquarters | Saint-Bruno, Québec |
| Organization type | Privately Held |
| Year founded | 2012 |
| Specialties | Aircraft Tooling and Ground Support EquipmentAircraft Maintenance OrganisationAircraft parts and sub assembliesMachiningWeldingCoatingsChemical ProcessingNDTSheet MetalTooling Design |
| Open jobs on Jobsy | 37 |
| View page |
- Wellness leave (32 hours)
- Customizable group insurance plan
- FTQ RRSP with employer contribution
- Free parking
- Stimulating work environment
- Close, accessible management
Joining DCM means playing a direct role in projects that drive the aerospace industry forward.
As a rapidly growing Quebec‑based manufacturing group, we design, manufacture, and repair critical structures, components, and tooling for world‑class clients. Thanks to our integrated business model, we are involved at every stage—from engineering to production.
Here, challenges are real, impact is tangible, and every contribution matters. Our teams thrive in a dynamic environment driven by values of collaboration, integrity, and excellence.
Ready to be part of the momentum? At DCM, we don’t just follow the evolution of the industry. Tomorrow starts now.
Purpose of the position
Reporting to the VP customer support, the incumbent is responsible for managing customers, acting as a representative of their portfolio and being the contact person (main point of contact) between the company and customers.
Responsabilities
- Responsible for all activities related to customers (review, update of contracts and knowledge of contracts, quotes, orders, delivery reports etc.) ;
- Occasional project management ;
- Milestone tracking ;
- Change management (risk analysis), action case and FAI contract review ;
- Participate in project meetings, capture key actions and decisions, communicate appropriate decisions ;
- Work in collaboration with estimators, purchasing, inspectors, methods agent and planning ;
- Identify, analyze and escalate any issues, risks or changes ;
- Identify and propose process improvements related to project control ;
- Customer portfolio loyalty and prospecting ;
- Meet regularly with the client to stay on the lookout for new opportunities ;
- Complaint management (quality problems, certificates, RMA etc.).
Education requirements
- DEC in business administration or any other discipline deemed relevant ;
- More than 3 years' experience in account development, negotiation and management will be highly regarded ;
- Experience in project management is a strong asset.
- Excellent proficiency in French (spoken and written), along with advanced proficiency in English (spoken and written), is required to support regular communications with clients and suppliers outside Quebec;
- Good command of the Microsoft suite ;
- Experience of systems with an ERP/MRP. Experience with EPICOR software will be considered an asset ;
- Experience in the manufacturing field and/or aeronautics an asset ;
- Knowledge of R&O and military field (an asset).
- Ability to build trust with customers, partners and staff;
- Demonstrate good interpersonal skills, listening skills and a good level of quick analysis ;
- Be autonomous and rigorous to be able to organize one's daily tasks and not miss any customer deadlines ;
- Knowing how to withstand stress without losing precision and quality in the answers given to customers ;
- Have negotiation, communication and teamwork skills ;
- Be well organized and able to effectively manage multiple priorities ;
- Ability to manage multiple projects at once ;
- Interest in working in a constantly changing environment ;
- Initiative, self-discipline and analytical thinking.
In this document, the masculine form is used solely to simplify the text. This posting is intended for all individuals, without distinction of gender, in accordance with our commitments to equity, diversity, and inclusion.
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