Client Renewals Representative

About PheedLoop

PheedLoop is at the forefront of developing cutting-edge systems for the events industry. From virtual event platforms and automated event management solutions to innovative hardware like self-check-in kiosks and smart badges, we’re revolutionizing the way events are planned and executed.

Based in Toronto, PheedLoop is one of Canada’s fastest-growing event technology companies. We thrive on customer feedback, using it to build creative, high-speed solutions that meet real-world needs. We’re a team of driven, ambitious individuals who love learning, building great products, and closing deals. If you’re looking for an opportunity to push your limits, accelerate your career, and make a lasting impact, PheedLoop is the place for you.

About the Role

The Client Renewals Representative plays a key role in supporting PheedLoop’s growing client base by managing inbound leads and ensuring a smooth and positive renewal experience. You’ll be responsible for qualifying and booking inbound leads, managing inbound renewal inquiries, preparing renewal agreements, and identifying opportunities to expand accounts through upselling additional modules and services.

This is an entry-level position on our Sales team — perfect for someone with strong attention to detail, excellent communication skills, and a passion for customer success and sales growth.

Key Responsibilities

• Manage inbound leads and ensure qualified leads convert to the next stage in the sales process.
• Respond to renewal inquiries from existing clients promptly and professionally.
• Review current client agreements and determine the appropriate renewal terms.
• Prepare and send renewal quotes and agreements using our internal systems.
• Identify opportunities for upselling or cross-selling based on client usage and needs.
• Collaborate with Account Executives and Partnerships Managers to support account growth.
• Maintain accurate records of all renewal activities in our CRM.
• Communicate effectively with the Customer Success team to ensure client satisfaction.
• Track and report on renewal performance metrics.

What You’ll Bring

• CRM knowledge — familiarity with HubSpot, Salesforce, or other sales automation tools.
• Operational mindset — detail-oriented, organized, and motivated to create clarity and structure for others.
• Analytical skills — confident with Excel/Sheets and able to turn data into insights.
• Communication skills — clear written and verbal communicator, with examples of professional correspondence or content.
• Growth mentality — eager to learn, open to feedback, and excited to build a career in sales enablement/rev ops.

Bonus Skills (All-Star Qualities):

• Experience working in fast-paced tech companies, SaaS, or startups.
• Knowledge of the events industry.
• Previous experience in customer service, inside sales, or account coordination is an asset but not required.

Who You Are

• A highly collaborative team player who thrives on helping others succeed.
• Naturally curious, organized, and tech-savvy.
• Comfortable working with both structure and ambiguity—you can build systems and adapt them as needed.
• A self-starter who takes initiative, but isn’t afraid to ask questions or request support when needed.

Perks that hit different

🩺 Enjoy 100% employer-paid health coverage, because your well-being matters.

🚇 Work from an office directly connected to the TTC subway, making your commute smooth and stress-free.

🍜 Join team lunches, learning opportunities, and regular outings that make growth and networking part of the job.

🚀 Be part of an ambitious, high-performance culture surrounded by people who love building big things.

The Kind of People We’re Looking For

We’re looking for ambitious people who work hard, think big, solve problems fast, and know how to enjoy the journey along the way. If you’re someone who wants to grow personally and professionally, you’ll feel right at home here. On a small team like ours, your impact won’t be “someday”- it’ll be immediate. You’ll take on real responsibility early, move quickly, and help shape products used by events around the world. Your work at PheedLoop will matter from day one. Please note: This role is an existing vacancy. We do not use artificial intelligence or automated decision-making tools in our hiring process.