Posted 12 days ago
Client Support Analyst - (26-040-3) External Closes Nov 18/26
@ City of Campbell River
Campbell River, British Columbia
Overview
The City of Campbell River is hiring a Client Support Analyst for its Information Technology Team to provide frontline and intermediate technical support to City staff and the RCMP central helpdesk. The work covers troubleshooting hardware, software, connectivity and helpdesk requests on a full-time permanent basis at $37.76 per hour, with a comprehensive benefits package and flexible work arrangements.
Pay:
Up to $37.76 an hour
Responsibilities:
- Provide frontline and intermediate technical support to City staff and RCMP helpdesk
- Troubleshoot hardware, software and connectivity issues
- Manage helpdesk requests and support technology projects
- Assist users in using IT resources effectively
Requirements summary:
- Three years of IT client support experience within the last five years
- Two-year diploma in computer science or IT
- CompTIA A+ or equivalent certification
- Valid driver's licence and clean driver's abstract
- Pass and maintain RCMP Secret level security screening
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · smartrecruiters
- Employer posting date
- 2026-10-29
- First seen by our source
- 2026-10-29
- Source record updated
- 2026-10-29
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | IT |
| Experience | 3+ years |
| Hours per week | 35 |
| Schedule | day |
| Travel | air: none · ground: minimal |
| Work setting | Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | CompTIA A+, Valid driver's licence, Clean driver's abstract |
| Driver’s licence | required |
| Background checks | driving record |
| Education | College diploma (required) |
| Fields of study | Computer science, Information technology |
| Security clearance | Secret |
| Perks mentioned | Generous paid time off, Flexible hours, Retirement plan |
Summary and details written by AI from the posting; the employer’s posting is the authority.
City of Campbell River
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Our scenic oceanfront city is located at the 50th parallel on the eastern shore of Vancouver Island, BC, Canada.
Full company description
Our scenic oceanfront city is located at the 50th parallel on the eastern shore of Vancouver Island, British Columbia, Canada. Campbell River is home to approximately 31,000 people, and the urban service centre for approximately 60,000 people living and working in our region. The City of Campbell River provides services related to emergency response, roads, water, sewer, parks and recreation to residents of our community. Please direct questions related to City of Campbell River events or services to the appropriate department - or send an email to [email protected]. For economic development information, please see: http://www.campbellriver.ca/business-economy
- LinkedIn followers
- 3,271
- People associated on LinkedIn
- 234
- Reported office locations
- 301 St Anns Rd, Campbell River, BC V9W 4C7, CA
- Business categories
- Communities
- Non Profit
- Wellness
- Tourism
- Government
- Other recorded names
- City of Campbell River
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Our scenic oceanfront city is located at the 50th parallel on the eastern shore of Vancouver Island, British Columbia, Canada. Campbell River is home to approximately 31,000 people, and the urban service centre for approximately 60,000 people living and working in our region. The City of Campbell River provides services related to emergency response, roads, water, sewer, parks and recreation to residents of our…
| Field | Value |
|---|---|
| Industry | Government Administration |
| Company size | 201-500 employees |
| Headquarters | Campbell River, BC |
| Organization type | Government Agency |
| Year founded | 1947 |
| Open jobs on Jobsy | 3 |
| View page |
Company Description
The City of Campbell River is looking for an experienced Client Support Analyst to join our Information Technology Team.
Naturally, Campbell River – Located on Vancouver Island, the City of Campbell River offers a rare combination of a welcoming small-town feel with large-city amenities. We are a 45-minute drive from the winter and summer activities of Mount Washington, and just minutes from more than 100 km of all levels of mountain biking and hiking trails, plus easy access to the ocean, rivers and lakes for sports fishing, kayaking, paddle boarding and whale watching.
Job Description
The role: Working as part of the IT team, the Client Support Analyst provides frontline and intermediate technical support to City staff and the RCMP central helpdesk, ensuring the reliable operation of computer systems, software applications, mobile devices, network access, and peripheral equipment.
This role is responsible for troubleshooting and resolving hardware, software, and connectivity issues, managing helpdesk requests, supporting technology projects, and assisting users in maximizing the effective use of IT resources. The role supports a variety of software applications, including but not limited to Microsoft Windows operating systems, Microsoft Office Suite, Microsoft 365, and related business applications. Working closely with internal clients this role delivers timely, responsive, and customer-focused technology support across the organization.
Client Support Analyst - Job Description
What we offer: The rate of pay for this permanent full-time CUPE bargaining unit position is $37.76 per hour based on a 35-hour work week. We offer a comprehensive benefits package which includes 3 weeks paid vacation, extended health and dental coverage, life insurance, short term disability and municipal pension plan. This position is eligible for flexible work arrangements, however, is not a hybrid or remote position.
Qualifications
Experience:
- Minimum of three (3) years of related experience in an IT Client Support role, preferably in a municipal or police environment, within the last five (5) years
Education/Certification:
- Two (2) year diploma in the field of computer sciences or information technology from a recognized post-secondary institution orthe equivalent industry standard.
- CompTIA A+ Certification or equivalent certification.
- Microsoft role-based certifications related to Azure and Cloud environments are considered an asset.
Other Requirements:
- Possess and maintain a valid Driver’s Licence and produce and maintain a clean driver’s abstract, as per City policy.
- As a condition of employment, the successful applicant “Must pass and maintain RCMP Secret Level Security Screening”.
Additional Information
Posting Date: October 29, 2026
Closing Date and Time: November 18, 2026
Posting Number: 26-040-3
When you apply: You will be asked to upload a cover letter and resume as part of the application process. You may also be asked to answer some screening questions related to the position.
Questions about this position? Email [email protected]
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