Posted 8 days ago
Collections Representative
@ at WorkplaceNL
St. John's, NL · Corner Brook, NL · Grand Falls-Windsor, NL
Overview
WorkplaceNL is hiring a Collections Representative in its Assessment Services Department to run the collection and legal process for delinquent employers. The role reviews account balances, sets payment arrangements, and makes sure employers meet registration, reporting and payment requirements under the Workplace Health, Safety and Compensation Act. Candidates need a two-year business or management diploma and at least one year of accounts receivable and collections experience.
Responsibilities:
- Review employer accounts and transactions for accuracy
- Process adjustments, refunds, write-offs and legal actions
- Contact delinquent employers by phone or letter
- Set payment arrangements based on payment history
- Work follow-up collection queues on time
Requirements summary:
- Two-year business administration or management diploma
- At least one year of accounts receivable and collections experience
- Knowledge of receiverships and bankruptcies (asset)
- Knowledge of the Judgment Enforcement Act and Bankruptcy and Insolvency Act (asset)
- Knowledge of WorkplaceNL legislation and policies
Tools & skills
Source and dates
Employer career site / ATS feed · oraclecloud
- Employer posting date
- 2026-10-29
- First seen by our source
- 2026-10-29
- Source record updated
- 2026-10-29
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Finance & accounting |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | College diploma (required) |
| Fields of study | Business Administration, Management |
Summary and details written by AI from the posting; the employer’s posting is the authority.
at WorkplaceNL
| Field | Value |
|---|---|
| Open jobs on Jobsy | 1 |
We are currently looking for a Collections Representative to be a critical team member in the Assessment Services Department. In this role you will be responsible for the administration of the collection/legal process. You will be accountable for ensuring delinquent employers and employers requesting clearance letters or payment arrangements are complying with the registration, reporting and payment requirements of the Workplace Health, Safety and Compensation Act (the Act).
Role Responsibilities
Some key responsibilities of the Collections Representative include:
- Determining that the current balance and all transactions processed to the employer account are accurate.
- Analyzing accounts and processing all information pertaining to: cancellation of WorkplaceNL estimates; interest penalties; payroll adjustments; refunds; accounts receivable transfers; subcontractor charge backs; payment arrangements; legal searches; director’s liability; garnish orders; reduction in judgment balances; bankruptcy/receiverships; recovery of bad debt and legal costs.
- Contacting delinquent employers, as assigned, for prompt collection via phone or letter.
- Determining and establishing appropriate payment arrangements, based on an employer’s past payment history and established guidelines.
- Ensuring that follow up collection queues (i.e. refunds, write-offs, payment arrangements, returned mail and personal activity queue, etc.) are worked in a timely manner.
Your Background and Experience
- Minimum of a two-year Business Administration/Management diploma from a recognized post-secondary institution, supplemented by a minimum of one-year related experience in accounts receivable and collections.
- Experience in the area of receiverships or bankruptcies, and knowledge of the Judgment Enforcement Act and the Bankruptcy Insolvency Act would be a definite asset.
- Knowledge of WorkplaceNL’s legislation, policies and procedures as they relate to the registration, reporting and payment requirements for employers is also required.
What success looks like in this role
- The successful applicant must have demonstrated an ability to show initiative and independent judgment, in addition to having well-developed interpersonal, written and oral communication, organizational, strong analytical and decision-making skills.
Experience and an educational equivalency will be considered.
An eligibility list may be established from this competition to fill future vacancies within a period of six months from the date of this posting.
We thank all candidates for their interest; however, only those selected for further consideration will be contacted.
For more information please visit www.workplacenl.ca
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