Community Manager

Job Description: Community Manager, 100 Kellogg Lane

We are seeking a dynamic community manager to join our team at a100 Kellogg Lane.

As a community manager, your role will be critical in building and maintaining a vibrant online community for our business. You will develop and manage our online social media platforms, create engaging content, and foster strong relationships with our audience. The ideal candidate is a people-oriented professional with a passion for social media and a strong background in community management.

If you excel in engaging with audiences, creating meaningful interactions and fostering a positive online environment, we invite you to apply for the role.

Objectives of the role

· Developing and implementing community engagement strategies that align with the company’s goals and objectives.

· Managing and growing our online community presence across various platforms, including social media, LinkedIn, forums and our company website.

· Monitoring and responding to community members’ inquiries, comments and feedback in a timely and professional manner.

· Supporting the use of creators and influencers as it pertains to always on efforts as well as event-based campaigns.

· Collaborating with internal teams to ensure consistent messaging and support for community initiatives.

· Analysing community metrics and trends to identify opportunities for improvement and growth.

Your tasks

· Create, curate and manage content (including posts, videos, etc.) for online platforms, ensuring it is relevant, engaging and aligned with the company’s brand voice.

· Monitor community platforms for discussions, issues and trends and provide insights to the relevant teams.

· Develop and enforce community guidelines to maintain a safe and respectful environment for all members.

· Identify and cultivate relationships with key community members and influencers to foster loyalty and advocacy.

· Gather and analyse feedback from the community to inform key stakeholders.

· Track and report on community engagement metrics, including member growth, activity levels and sentiment.

· Stay updated on industry trends, best practices and emerging platforms to continually enhance community engagement strategies.

Required skills and qualifications

· Bachelor’s degree in Communications, Marketing, Public Relations or a related field is preferred.

· Demonstrable portfolio as a Community Manager or in a similar role, with 2-5 years in community management or social media management.

· Strong understanding of online community platforms, social media tools and analytics.

· Familiarity with content management systems and customer relationship management (CRM) tools.

· Excellent communication, writing and interpersonal skills, with the ability to engage and build relationships with diverse audiences.

· Creative and strategic thinker with the ability to develop and execute innovative community engagement initiatives.

· Ability to work independently and collaboratively in a fast-paced environment.

· Must be able to work a non-traditional schedule around booked events, mostly Thursday-Sunday.

· Ability to lift, push and pull up to 25lbs.

Preferred skills and qualifications

· Relevant certification in community management, social media, or similar.

· Solid knowledge of digital marketing, AI, and SEO practices.

· Familiarity with graphic design and video editing tools.

· Experience in organising and managing online events.

· Ability to analyse data and derive actionable insights.

· Strong organisational and multitasking abilities.

· Knowledge of SEO and content marketing.

We do not use AI in our hiring processes.

This ad is for a new role.