Concierge

About the Role:

The Concierge role plays a crucial role in delivering the high-end luxury experience that defines Fitzrovia properties. As the first point of contact for all residents, guests, and vendors, the Concierge not only ensures smooth daily operations but also acts as a brand ambassador of the property. This role is vital to fostering a welcoming and refined atmosphere, where exceptional service and attention to detail create a sense of community and elevate the resident experience. At Fitzrovia, we seek a proactive and adaptable individual who thrives in a dynamic environment and is passionate about contributing to the luxury real estate industry.

At Fitzrovia, we pride ourselves on being an entrepreneurial and innovative organization, which makes this role well suited for a candidate looking to roll up their sleeves, wear multiple hats and contribute to all aspects of real estate investment and development.

Key Responsibilities:

• Welcome residents and guests, assist with package pick-ups, address inquiries and concerns, open doors, and maintain the cleanliness of front-of-house areas.
• Act as a brand ambassador for Fitzrovia, delivering exceptional client service and maintaining the luxury standards of the property.
• Assist in organizing and executing both on-site and off-site resident events, supporting the event planning team to ensure memorable experiences.
• Acquire and maintain a broad understanding of the community and surrounding areas, including local amenities and events.
• Provide general resident services, such as helping with carrying items, arranging taxis, scheduling reservations, and coordinating event tickets.
• Assist with the move-in and move-out processes, ensuring a seamless experience for residents.
• Manage the loading bay, oversee vendor check-ins and check-outs, and coordinate resident deliveries and moving trucks.
• Assist with leasing tasks as required, contributing to the overall property management efforts.
• Build strong relationships with residents, gather and share feedback with property management, and maintain detailed records of resident preferences.
• Monitor and assist with amenity reservations, maintain inventory within amenities, and ensure these spaces meet luxury standards.
• Alert team members to any security concerns, such as loitering, and ensure front-of-house areas are clean and welcoming.
• Attend regular team meetings, proactively communicate with colleagues, and review activity logs at the beginning of each shift to ensure continuity.
• Maintain strict confidentiality regarding resident matters and adhere to all property guidelines and standards of performance.
• Other duties as assigned.

Qualifications and Experiences:

• High school diploma or equivalent required; post-secondary education preferred.
• 1-3 years of experience in a premier customer service or concierge setting preferred.
• Superior oral and written communication skills, with a strong emphasis on customer service
• Prior experience in hospitality, administrative roles, or luxury retail is highly desirable.
• Proficiency with Microsoft Office and comfort with technology.
• Ability to maintain a calm, composed demeanour and a professional appearance at all times, in line with the dress code policy.
• Ability to operate effectively in a fast-paced, dynamic environment.

Hours of Work:

• Concierge team members typically work 40-44 hours per week and must be flexible with shifts and hours.
• Operations are 7 days a week between 7 am – 11 pm. Schedules may vary and overtime is occasionally required.

Workplace Conditions:

• Ability to perform physical tasks, including lifting, bending, and pushing up to 25lbs
• Working in construction environments during the property's opening phase, with exposure to dust, heat, noise, and other related conditions

Why Fitzrovia:

Fitzrovia is a vertically integrated development and asset manager focused on Class-A and vintage-style apartment buildings across the Greater Toronto Area (GTA), Montreal and Vancouver. Fitzrovia provides best-in-class development, construction, property and asset management with a focus on design, active lifestyle management and exceptional customer service.

Fitzrovia partners with public institutions, pension funds and high net worth investors who have a bias towards long-term cash flow generating assets. The company is the largest developer of purpose-built rental apartments in Canada with over $11 billion of assets under management.

At Fitzrovia, we focus on our people and our culture, and offer a competitive salary, benefits, and career development opportunities. Fitzrovia’s commitment to hospitality is at the core of our DNA. To learn more about Fitzrovia, our people and our properties, visit www.fitzrovia.ca.

Fitzrovia is an equal opportunity employer and is committed to creating an inclusive environment for all our employees. If you require reasonable accommodation during the recruitment process, please reach us at [email protected].