Posted yesterday
Customer Care Manager (AP196)
@ Express Employment Professionals
Pickering, Ontario
Overview
Express Employment Professionals is hiring a Customer Care Manager for its Pickering client, a sales and service provider of assistive, mobility and medical devices. The role handles inbound calls and online inquiries, schedules installation appointments, processes invoices and payments, and manages social media. Full-time weekday hours from 9:00am to 5:00pm, paid $20 to $22 per hour, with an evaluation hire to permanent.
Pay:
$20–$22 an hour
Responsibilities:
- Answer calls and online inquiries about in-home consultations
- Coordinate installation appointments with technicians
- Process invoices and customer payments
- Monitor and post on company social media accounts
- Track office supply inventory
Requirements summary:
- 2-3 years of customer service and client relations experience
- 2-3 years of administrative experience
- Proficient in MS Office (Excel, Word, Outlook)
- Comfortable using Facebook, Instagram and LinkedIn
- Excellent written and verbal communication skills
Tools & skills
Source and dates
Employer career site / ATS feed · careerpage
- Employer posting date
- 2026-11-09
- First seen by our source
- 2026-11-10
- Source record updated
- 2026-11-10
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Encouraged to apply | People with disabilities |
| Perks mentioned | Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Express Employment Professionals
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
To help as many people as possible find good jobs by helping as many clients as possible find good people.
Full company description
Founded in 1983 and corporately headquartered in Oklahoma City, Express Employment International supports the Express Employment Professionals franchise and related brands. The Express franchise brand is an industry-leading, international staffing company with franchise locations across the U.S., Canada, South Africa, Australia and New Zealand. Express International boasts a team of more than 500 professionals in Oklahoma City, and a network of sales and support teams internationally. Express Employment Professionals, our flagship franchise, has more than 870 franchise locations and began franchising in 1985 to deliver staffing support and human resource services through a network of franchise office owners. Express helps people find good jobs and companies find good people, and offers a full range of employment solutions, including evaluation hire, temporary staffing, professional search, and human resources for businesses around the globe. Focusing on a wide range of positions, Express' long-term goal is to put a million people to work annually.
- LinkedIn followers
- 189,455
- People associated on LinkedIn
- 14,384
- Reported office locations
- 9701 Boardwalk Boulevard, Oklahoma City, OK 73162, US
- Other recorded names
- Express Employment International Headquarters
- Express Employment International
- Specialties
- professional
- administrative
- commercial
- employment
- jobs
- staffing
- personnel
- career
- hiring
- workforce
- placement
- temporary
- human resources
- skilled trades
- direct hire
- light industrial
- and office services
- Profile identifies a recruitment agency
- Yes
Founded in 1983 and corporately headquartered in Oklahoma City, Express Employment International supports the Express Employment Professionals franchise and related brands. The Express franchise brand is an industry-leading, international staffing company with franchise locations across the U.S., Canada, South Africa, Australia and New Zealand. Express International boasts a team of more than 500 professionals in…
| Field | Value |
|---|---|
| Industry | Staffing and Recruiting |
| Company size | 10,001+ employees |
| Headquarters | Oklahoma City, OK |
| Organization type | Privately Held |
| Year founded | 1983 |
| Specialties | professionaladministrativecommercialemploymentjobsstaffingpersonnelcareerhiringworkforce |
| Open jobs on Jobsy | 366 |
| View page |
Our Pickering client, an established Sales and Service provider of assistive, mobility, and medical devices, is looking for a Customer Care Manager to join their team!
Benefits to you:
- Evaluation Hire (Temporary to Permanent)
- Full Time Hours
- Established company with over 15 years in business
- Great team culture and environment
- A chance to work with a growing company with the opportunity to succeed
- Training provided
Responsibilities:
- Answer incoming phone calls and online inquiries regarding in-home consultations promptly
- Build rapport with current and potential customers
- Coordinate and schedule installation appointments with technicians based on customer needs
- Process invoices and handle customer payment transactions
- Use company software to enter all customer interactions and respond quickly and professionally to customer issues or concerns
- Monitor company social media accounts (Facebook, Instagram, LinkedIn) and respond to questions, comments, and messages
- Create and schedule engaging posts highlighting products, services, and customer success stories
- Monitor and track inventory levels of office supplies and materials
- Perform other tasks that may be assigned
Qualifications and Skills:
- 2-3 years of Customer Service and Client Relations experience
- 2-3 years of Administrative experience
- Proficient in MS Office (Excel, Word, Outlook)
- Comfortable using Social Media platforms (Facebook, Instagram, LinkedIn)
- Excellent communication skills (written and verbal) with professional demeanor
- Strong attention to detail, organizational, and time management skills
- Genuine passion for helping others and providing great service
Bonus Qualifications:
- Experience managing business social media accounts (asset)
- Experience in Digital Marketing (asset)
- Ability to handle a variety of high-pressure situations and work independently
Compensation and Hours:
- Monday to Friday: 9:00am to 5:00pm
- Pay Rate: $20-22 per hour
Express Employment Professionals is an equal opportunity employer and welcomes all qualified applicants to apply; all reasonable accommodations will be made for people with disabilities. Applicants are advised that artificial intelligence tools may be used to support initial screening based on key words and minimum qualifications. Express provides reasonable accommodation throughout the recruitment process upon request. This posting and any associated applicant information will be retained for three years in accordance with provincial regulations.
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