Posted yesterday
Customer Care Representative
@ Laura Canada
Laval, Quebec
Overview
Laura Canada is hiring a Customer Care Representative to deliver a high standard of customer service across phone, email and live chat for the Laura and Melanie Lyne brands. The work covers in-store, online, shipping, returns and promotion inquiries, plus complaint investigation and escalation. The posting asks for full-time availability on a flexible schedule including weekdays, evenings and weekends.
Responsibilities:
- Manage phone, email and live chat inquiries
- Resolve customer concerns and investigate complaints
- Escalate technical and service issues
- Document interactions in the case management system
Requirements summary:
- One year of customer service or call centre experience preferred
- Retail experience is an asset
- Full-time availability, including evenings and weekends
- Strong problem-solving and organizational skills
- Proficiency in computer applications
Tools & skills
Source and dates
Employer career site / ATS feed · dayforce-feed
- Employer posting date
- 2026-11-05
- First seen by our source
- 2026-11-06
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Schedule | day, evening, weekends |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Laura Canada
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Parce que les gens font toute la différence. / Because people make all the difference.
Full company description
Laura Canada est une fière entreprise canadienne familiale, un détaillant de vêtements pour femmes qui possède deux grandes marques : Laura et Melanie Lyne. Depuis plus de 90 ans, nous concevons, produisons et offrons des vêtements aux femmes dans tout le pays. Aujourd’hui, nous comptons plus de 140 magasins à l’échelle nationale et employons plus de 2 000 personnes. Notre mission : Nous inspirons le vivre-ensemble à travers la joie de la mode. Chaque jour, nos gens donnent vie à cette mission en : 1.Visant l’excellence – placer la barre haut, avec intention. 2.Prenant en charge – agir en faisant preuve de responsabilité et d’initiative. 3.Prêtant attention – remarquer ce que les autres pourraient ne pas voir. 4.Parlant avec courage – communiquer avec honnêteté, clarté et bienveillance. 5.Établissant des liens – établir des relations solides, à l’interne comme à l’externe. Chez Laura Canada, la mode n’est pas uniquement une affaire de style, c’est une façon de rassembler les Canadiennes. // Laura Canada is a proudly Canadian, family-owned fashion retailer, home to two leading women’s brands: Laura and Melanie Lyne. For over 90 years, we’ve designed, produced, and delivered fashion to women across the country . Today, we have 140+ stores nationwide and employ over 2,000 people. Our mission: We inspire togetherness through the joy of fashion. Every day, our people bring this mission to life by: 1.Pursuing Excellence – raising the bar with intention. 2.Taking Charge – acting with ownership and initiative. 3.Paying Attention – noticing what others might miss. 4.Speaking with Courage – communicating with honesty, clarity, and care. 5.Connecting – building meaningful relationships inside and out. At Laura Canada, fashion isn’t just about style—it’s how we bring Canadian women together.
- LinkedIn followers
- 63,236
- People associated on LinkedIn
- 1,045
- Reported office locations
- 3000, boul le Corbusier, Laval, Québec H7L 3W2, CA
- 2955 Rue Jules-Brillant, Laval, Quebec H7P 6B2, CA
- Business categories
- Apparel
- Fashion
- Lifestyle
- Retail
- Web Design
- Other recorded names
- Laura Canada
- L’équipe de l’acquisition de talents de Laura Canada | Laura Canada Talent Acquisition Team
- Specialties
- retail
- Fashion
- e-commerce
- sales
- customer care
- career growth
- Design
- collaboration
- Innovation
- Marketing
- and Team Spirit
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Laura Canada est une fière entreprise canadienne familiale, un détaillant de vêtements pour femmes qui possède deux grandes marques : Laura et Melanie Lyne. Depuis plus de 90 ans, nous concevons, produisons et offrons des vêtements aux femmes dans tout le pays. Aujourd’hui, nous comptons plus de 140 magasins à l’échelle nationale et employons plus de 2 000 personnes. Notre mission : Nous inspirons le vivre-ensemble…
| Field | Value |
|---|---|
| Industry | Retail |
| Company size | 1,001-5,000 employees |
| Headquarters | Laval, Québec |
| Organization type | Privately Held |
| Year founded | 1930 |
| Specialties | retailFashione-commercesalescustomer carecareer growthDesigncollaborationInnovationMarketing |
| Open jobs on Jobsy | 126 |
| View page |
Join our team to achieve your full career potential!
We are proactive, outside the box thinkers and doers who stop at nothing to make the iconic Laura and Melanie Lyne brands shine!
Privately owned and based in Laval, Quebec, with a strong vision for innovation and optimizing the employee and client experiences, we continue to help generations of Canadian women to look and feel their best.
Reporting to the Manager of Customer Care, the Customer Service Representative is responsible for delivering an exceptional customer experience and maintaining a high level of customer satisfaction for Laura and Melanie Lyne customers. The ideal candidate has strong communication and problem-solving skills, and is comfortable managing inbound phone inquiries, responding to customer emails, and providing support across multiple communication channels.
Critical Functions
- Manage multiple communication channels simultaneously, including phone calls, emails, and live chat, while maintaining accuracy and responsiveness.
- Maintain a customer-centric approach in all interactions, demonstrating professionalism, empathy, and a commitment to service excellence.
- Resolve customer concerns professionally and efficiently, ensuring a positive customer experience and maintaining the company's service standards.
- Respond to customer inquiries related to in-store experiences, product availability, online shopping assistance, shipping and order tracking, promotions, returns, and other customer service matters.
- Investigate customer complaints and identify potential service gaps or failures to support effective resolution and continuous improvement.
- Escalate technical issues and service-related concerns to the appropriate teams in accordance with established procedures.
- Provide timely and professional responses in accordance with company policies, procedures, and established Service Level Agreements (SLAs).
- Document all inbound technical and service-related inquiries, interactions, and resolutions in the designated case management system.
Additional Responsibilities
- Contribute to a collaborative team environment and support ongoing efforts to improve service quality, operational efficiency, and the overall customer experience.
- Provide support to other departments as required and contribute to cross-functional initiatives, special projects, and other assigned duties.
- Comply with all current and new company policies, procedures, and guidelines, including those related to Loss Prevention, Health and Safety, and Human Resources.
Requirements and Qualifications
- One year of experience in customer service or a call centre environment is preferred.
- Previous retail experience is considered an asset.
- Availability to work full-time with a flexible schedule, including weekdays, evenings, and weekends.
- Ability to multitask, adapt to changing priorities, and learn new processes quickly.
- Strong interpersonal skills, with an empathetic and customer-focused approach to understanding and addressing customer needs.
- Excellent problem-solving, organizational, and time-management skills.
- Strong teamwork and collaboration skills, with the ability to work effectively in a team-oriented environment.
- Proficiency in computer applications and the ability to navigate multiple systems efficiently.
Don't miss this opportunity to join an exceptional team!
Laura Canada is a family-owned retailer housing two iconic women’s fashion apparel brands, Laura and Melanie Lyne. Based in Laval, Quebec, we design, produce, market and sell our fashion collections across Canada.
We proudly employ over 2,000 dedicated team members and operate more than 140 retail store locations as well as operating laura.ca and melanielyne.com.
We attribute our success to the unwavering commitment of our teams to delivering outstanding customer experiences while embodying our shared values of integrity, respect, teamwork, performance, and passion.
At Laura Canada, we believe that delivering an outstanding customer experience is driven by our commitment to an outstanding employee experience.
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